Michigan Case Study

MSU: Finding a trusted partner for childcare

The Challenge

When quality issues arose with their own internally-managed campus child care service, Michigan State University decided it was time to look outside their walls for a trusted, expert partner. They needed a provider who could meet staff and faculty care needs quickly, and with the best range of options. That's when they turned to Care@Work.
Our Solution

Partner selection involved an analysis of the University's diverse population and its current needs, plus a detailed partner vetting process. Care@Work ticked all the boxes when it came to breadth and depth of services in both child care AND senior care, geographic scope (including coverage for faculty confronted with caring for aging parents in other states), as well as screening procedures. Care.com's easy‐to‐use website, accessible at any time, was the perfect way to support all users.

The Results
Utilization of Care.com was immediate, with 75% of users accessing the site for child care needs, and 25% using senior care and housekeeping services. MSU maintains robust utilization rates through ongoing marketing efforts to faculty and staff, supported by Care@Work. The broader impact this program has had on addressing and improving work‐life integration at the University has been powerful.
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