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What Questions Should I Ask a Nanny Agency?

Corey Kagan Whelan
Feb. 26, 2018

Use this checklist to find out information about a nanny agency before you sign up.

A nanny agency may be a great option for you to find child care. To learn more about the costs, pros, and things to think about before choosing one, read our article on What Is a Nanny Agency?

Then use our state-by-state listings to find the right nanny agency on Care.com.

When you discover a full-service nanny placement agency you think is a good fit, there is a lot of information you should find out -- either through the company's website, a phone call or an in-person meeting with the agency.

Here are possible topics to address and questions to ask when choosing and vetting a nanny agency:

  1. How many years have you been in business?
  2. What licenses and insurance do you have?
  3. Do you have any awards or special credentials, associations, or partnerships I should know about?
  4. How much experience do you have with my type of placement needs (live-in, live-out, permanent, part-time, nanny share, etc.)?
  5. Do you have any families I can talk to as references?
  6. Explain how you source and screen your nannies. Do you meet them in person?
  7. Do they go through any special trainings or certifications (like CPR or first aid)?
  8. What kind of vetting process do you put your nannies through?
  9. What kinds of background checks do you do and who does them for you?
  10. How many reference checks and job history checks do you do?
  11. How many candidates do you typically present to clients?
  12. Will you help me through the scheduling and interviewing process?
  13. Do you help with job offers and employment agreements?
  14. How do charge for your service?
  15. What specific services do you provide for that fee?
  16. Are there elements of the placement/employment process that you don?t help with?
  17. Do you guarantee the placement? If so, for how long?
  18. What kind of post-placement support do you provide and for how long?
  19. If my situation changes (new baby, new pet, oldest child goes to school, etc.), will you help me adjust schedule/duties/compensation?
  20. Who will I be working with and how will we handle most of our communication?

Once you finally select your agency and hire a caregiver, make sure you learn how to be a Fair Care Employer. You can even take the Fair Care Pledge now!
 

Corey Whelan is a freelance writer in New York. Her work can be found here.

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