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What caregivers need to know about online scams

Robyn Correll
Oct. 31, 2018

For Virginia nanny Kattia Morales, it all seemed a little too good to be true. When she was searching for a child care job, a guy reached out and told her his family was moving in from out of state. Not only did they want to hire her as a nanny — no interview necessary! — but they also wanted to pay her in advance.

“He was very generous and very trusting, offering me everything just like that without knowing me,” Morales says. “It was a very weird situation.”

Sensing something fishy, she stopped responding to the man and reported the messages, potentially avoiding a common tactic used to scam nannies and other caregivers for money.

While the internet is making it easier than ever for nannies and caregivers to find potential gigs, it also leaves the door wide open for scammers trying to trick you out of money. Protect yourself by knowing what warning signs to look for and what to do if you spot a scam while looking for a job.

Common scams to be aware of

Many online scams play out roughly the same way, but with some slight variations. The two most common scams either ask prospective employees to pay a third party or return an original payment. They often shake out like this:

  • Someone reaches out to you online, or by text, saying they want to hire you, sight unseen.

  • They offer to pay you upfront, give you a cash advance, and/or ask you to accept deliveries or make purchases on their behalf.

  • They send you a big check (which turns out to be fake).

  • They’ll then either:

    • Ask you to keep a portion of the money and forward the rest on to someone else you’ve never met.

    • Tell you they overpaid or changed their minds and instruct you to return some or all of the money as soon as possible.

    • Ask you to accept deliveries or purchase items, and tell you to send on payment to a third party (via check, wire transfer, gift cards, etc.) to cover the cost of the materials.

  • The original check bounces, and you’re out all of the money you paid back or sent on.    

Red flag language or requests

Not all caregiver scams are identical, but they do often have a few key things in common that you should watch out for. These include:

  • The family is “relocating” or “out of town” and hires you without meeting you first. There are some very real, non-scammy families looking to shore up child care before they move to a new city, but hiring you without some sort of interview — if not in person, then at least over the phone or via Skype — is a bad sign.     

  • Payment is upfront and/or unnecessarily complicated. Be wary of anyone asking you to accept payment before you start a nanny or caregiver job, or requesting you fork over money for any reason.   

  • It all seems really rushed. Scammers will typically insist on a fast turnaround to pressure you into acting quickly and limit the time you have to think things through.

  • They insist on getting your personal information. Perfectly legitimate employers will ask you for your social security number and banking info in order to complete tax forms and arrange your payroll. But this all happens once you’ve officially been hired. That is, after the interviews and signed nanny contracts — not before.

  • There’s a sob story involved. Some scammers will tell you a sad story to get you to lower your guard. These generally are designed to play on your sympathies as a caregiver, such as saying their requests or rushed timelines are due to a sick child.

  • The pay is too high. If the supposed job is offering a lot of money for part-time or is way above average pay rates for nannies in your area, the offer is probably not legit.

Tips for staying safe while job hunting

You might not be able to avoid these scams entirely, but you can take steps to protect yourself if you come across one, says Juliana Gruenwald of the U.S. Federal Trade Commission. She suggests when job hunting:

  • Google the potential client’s info (name, email address, phone number, etc.) to see if others have linked them to a scam.

  • Don’t cash or deposit checks from any potential employers and then send money on or wire it back.

  • Don’t accept payment from anyone you haven’t met in person or don’t already know.

How to report a caregiver scam

Because scam messages are often sent via job posting sites, it’s important to notify the site of the scam as soon as you suspect something fishy. If you received a scam offer on Care.com, you can report it by clicking on the top right-hand corner of the message. You can also report the incident to the FTC.

What to do if you think you've been scammed

If you’ve been the victim of a caregiver scam, there are steps you can take to try and get your money back and help stop the people who scammed you. You should:

  • Report the scam to the job listing site where you received the message, as well as to the FTC.

  • Stop all contact with the scammer. On Care.com, you can block someone from contacting you again by clicking the upper right-hand corner of a message. [NOTE:  This will not report the scam to Care.com; you should also separately report suspicious members]

  • Contact the company you used to send money to tell them the transaction was fraudulent and ask them to reverse it or for a refund. You might not get your money back, but it’s always worth asking.  

Read next: Background checks: What every family needs to know before hiring a caregiver

Jessica in Aiken, SC
Jan. 25, 2019

A scammer tried to get me, but when you look up her email, you will find that she has the same ad up on a lot of different sites, and in A LOT of different states, claiming shes moving within a couple of days, she claimed she was going to pay me $50 an hour. just look out for Valentina HIDDEN, or as she says, VALENTINA_KELLY AT YAHOO DOT COM I am surprised I cant find her on any "scammer lists" But if you see her, please report her.

I was recently contacted through the message center by somebody named Carl Snyder, even though his name showed Carl C. He first said Congratulations on your Hire! Then the next message said He is in the process of moving to my neighborhood, and "they" are looking for a babysitter for their children. His profile said a city that was not close to mine. He will be in the area in the next few days and will pay $30/hr the days and time are flexible. He said he was a temporary member of care.com, which I haven't heard of there being a temporary status...and he said I can send him an email confirming my interest at carlsnyder101 at gmail dot com for more details. He spelled it all so the site couldn't figure he was giving me his email. Red flags went up because of incorrect punctuation and word phrases and I asked my hubby for advice, he thought maybe it was somebody who wanted to not have to pay care.com for getting them a sitter, etc... I wasn't sure if this was the case, but my instinct told me not to email him. I first emailed him back on Care.com and asked what neighborhood he was moving to, how many children they have, and ages, and said I am transitioning my email can he just message me on here care.com, then he sent me the same thing saying to send him an email through gmail. A couple days went by and I kept thinking why this would be sent to me and then today I mistakenly thought he had already hired me per congratulations and they could be awaiting my response. So I emailed him this... Hello Carl, I hope your day is going well. Carl, you sent me a message regarding babysitting for your children. You are currently moving to the area. What area will you be in? Would you please send me more details regarding this position? Thank you. Did you already Hire me on Care.com? I am unable to find the position I applied to for your family. You stated $30/hr and flexible days and hours. I will wait for you to return my email. Thank you for contacting me. Warmest Regards, My first and last name. But my name is about all he has. And not very active email. Nothing yet, but then I found this page and realized this is so similar to other scams with the gmail address asking you to email them. So I went back to his account and it looks delete and I reported him anyway by name. Then I sent this in my email. .. I believe this is a scam. I am reporting you for fraud to the FBI. 955 Pennsylvania Ave NW, Washington, DC Delete my email. And sent that. Then I blocked him on hangouts because i had tried to see if I could text through google and it said invite like he didn't exist. I wanted to block his email address, but since I emailed him, I cannot block his address yet unless it is incoming. BEWARE. This is ridiculous these scammers. Either way just go with your gut and do not respond to these.

Very important to know about these scammers: part of the scam is a virus attached to the initial email asking you to email them about the job. This happened to me in February and it just happened that I thought to check my Norton antivirus when I started getting suspicious of the whole thing. Their virus allowed them to completely bypass my Norton and make changes to my firewall to allow them access to my computer!!! Luckily I caught it very quickly and my son works at Best Buy so my computer was cleaned the same day but I still had to change all of my bank accounts and credit cards to be safe. If you have been part of this scam, have your computers virus checked by a professional.

I agree with these tips I will keep it in mind. Garcia!

Tracy in Lorain, OH
Nov. 11, 2017

I was just scammed by a women named Vaneesa stating her family is deaf and they are relocating to Wellington, Ohio from Georgia. Typical story of wanting to forward a check to me for my first week of service and to provide money for a COD of the child's toys. Cryptic emails, bad grammar, etc. Do not talk to them. Total scam.

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