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Care.com Support

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Questions related to Care.com services.

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How can I hire a pet sitter?

I’m ready to hire someone for my petcare needs but I’m unable to contact them. Must I “upgrade” to use this site?


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I worked last week for a family that said they paid me daily through care.com.. how do I find this payment as I never recieved them?

Where do I find payments that have been sent and not recieved


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How do I dispute charges?

I am being charged. Someone in VA is logged in as me.    


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Hi. I have a profile for dog sitting, but I am have senior caregiver experience. Can I set up another profile for care giving. I currently don't see a way to do that. Please help. Thank you.


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Why is there no opportunity for caregivers to write reviews for families?

I have used care.com for years, often time working longterm for families I have met through the site. However, when looking for new opportunities it is incredibly challenging to sift through the parent profiles on here as an adult, professional caretaker, and know exactly who I am connecting with until... more


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Do I need to pay to use care.com now?

Do I need to pay to use care.com now? I can see that the people I am contacting for jobs can't respond if I don't upgrade? This is different than when I used care.com about two years ago. I just don't want to spend my... more


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Change my location

I need to change my location. Moved to NH


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Does a client need to book me with a special button or something? Or can they just send me their address and I begin working with them? I am assuming that they should book me correct?

I got my first job here and my client is asking if she needs to book me or if she can just send me her address and call it a day. Since I am new I really don't know what to do, please help!