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Eldercare abuse

UPDATE: THANK YOU EVERYONE WHO RESPONDED. I HAVE CALLED APS AND THE POLICE. THE CAREGIVER WAS QUESTIONED BY THE POLICE OFFICER AND ESCORTED OFF THE PROPERTY. I THINK IT IS TIME TO MOVE ONTO AN AGENCY.

Answers
Sandra in Mustang, OK
Oct. 18, 2018

File a report with the police with a copy of receipts. As for invoicing issues, someone should be overseeing that before they are paid.

I will. You are right, I thought the book keeper knew he was only working four days not five days a week. I feel terrible. Big lesson. It will be a small claims case. Thank god I caught it after only three months of working for us.

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the first thing to do is to call the police and report the credit card abuse, call the bank and have the account closed and changed to another number - usually the money is insured - so if you report it - and they investigate - the money will be returned to the account - after an investigation - be sure to get the report number , who you talked to and what day/time and get the police file report number as well to give as well to the bank when you call - then call Adult Protective Services in your area - give them a report of what happened and then give them the police report file number as well(you also want to get the reporting reference number that the APS will assign to your case) - you are pressing charges against this criminal so they do not work and abuse others as well as to protect your loved one. So you want to also complain to the company of who this individual works for , if they have a CNA license or has a home care registry number then you can go to the State website for CNA or Department of Social Services for Home Care Registry number and report this person - here you want to include the police reference number, the bank complaint number and the APS reference number. Big County, State and Federal government services do well when you are able to give them reference numbers and this also lends weight to your case for prosecution. I am sorry to hear about this and I hope this information helps

I want to see what he comes up with for a reason. Stay calm. Tell him what he owes us...about 4k. And get him to leave with out incident. THEN...do all that you suggest!

Thank you very much. I called APS and went to the police. He came to the house and questioned him and got his statements. I was so relieved to have help from all of you here and with APS and the Police. He was escorted off the property. Now we will see what happens with the case at the DA's office. In the meantime, I have contacted Care.com safety team and they will look into it. I won't know the results but I am hoping he will not be able to have a profile on Care.com at least. He acted all dumb and said it was an honest mistake...4500. + ? I dont see how that is posible and if it was his unawareness, then why would I want him caring for my fragile father? THANK YOU SO MUCH FOR YOUR ADVICE.

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Ben in San Jose, CA
Oct. 18, 2018

Hi there . Immediate report.

Yes!

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Call Authorities to start an investigation and possible charges. Then FIRE them. Susan B

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Terminate caregiver immediately & post a review of the incident (name incl.) of the situation. I have always been a strong believer in good credit and to me that starts with your NAME.

Yes, I will.

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Report to the right person or agency.

He came from Care.com. Can I report it here?

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Nancy in Fresno, CA
Aug. 4, 2019

What was the situation?

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Not necessarily. You may have been unfortunate with that experience but it's not always a true indicator of the future. Be sure to get a level 2 background check! One of the best features of Care.com for me is that I am able to meet my client and family/other caregivers before we decide if we have the right "fit." This is rarely the case with-in my experience- agency providers. Be sure to report the abuser to the Elder Abuse agency in your area.

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GOOD FOR YOU! I'VE had to do the same thing..

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No answer needed

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Stacey in Pensacola, FL
April 11, 2019

It is important to use the tools Care.com provides to ensure everyones safety and its worth the money saving you from situations such as this.

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Most of the time I cant sleep and if there are older people in the house I always made sure that I have my phone right beside my bed so I can call the police if neccasary.

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Theresa in Bowie, MD
April 5, 2019

Always use an agency because you need only hire people who have had their background checks done. Never leave your loved ones with undocumented individuals. Double check the documented people also. You can never be too safe where our loved ones are concerned.

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I missed the question! I wish I had the opportunity to read what had transpired. About you saying you're moving to an agency: only do this if you are willing to hand over, over half of what you make. Private contractors like us can make up to $25 an hour for senior care. Do you know why? Because when people pay privately and hire an agency, the agency charges them anywhere from $24 - $34 an hour. Then, the agency pays their caregivers no higher than $11 an hour. And that's the high end. Often, like here in Chattanooga, Tn, agency caregivers make $9 and $10 an hour. I don't know what happened that you would make this statement and I imagine it must have been traumatic, for you to do so, but as a caregiver, you deserve to be paid what you are worth and what the agency even charges. Don't give away your hard earned money.

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Don't always need an agency just keep your judgement at test mode. And if u have a feeling always act upon it. Your instincts are usually always right. I'm a personal caregiver of 8years and take pride in what I do and love caring for anyone of any age. U can't judge all aides such as myself due to one bad person and there actions.

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So sad you and your loved one had a bad experience. However, people thinking of hiring can check the licensing credentials of prospective employees with the state. As a caregiver who paid for an agency owners lifestyle and new Mercedes, I hope there are still descent people like you who just want good care for their loved ones.

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I am happy it all worked out good. However, just because you invite an agency in, does NOT guarantee you will not have the same type situation. People are people & agencies have tons of issues as well. Just be strict with background checks of ANYONE who comes into the home. Do diligence is all of our responsibility. Do your homework. Do not depend on anyone else to do it & that includes an agency. *** Do a background check on ANY agencies. Talk with ppl who have dealt with them( Clients- Clients Family- Employees- Ex employees. Check with the state.

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I'm sorry to hear of your awful experience. There are a lot of good caring CNA's out there. Even with an agency bab things can happen. Use camera's and insist on a background check.

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Terrible!! This is one of a families worst fears! Not anything 'We good caregivers would Ever think of doing! This caregiver should have the authorities (Police Dept.) called on her and a message should be sent to Care.com, explaining her despicable behavior. They can & will ban her/him from their site. Plus notifying your communities Elder Services, so they too can be on guard and prevent this harm from happening to another might be (is) a good idea also. Am So sorry this happened to you (and your family) but am So pleased that 'We, your community of caregivers and searchers of caregivers have responded with the (your sought after) rightful and proper information.

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Beth in Peyton, CO
Feb. 2, 2019

good job. reporting is always the first step to take when eldercare abuse is seen.

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I don't know the situation and very sorry for whatever has happened to your loved one. I would say it's not every person here on care.com. There are great caregivers here. Always be sure to look for background checks and contacting references AND hiring caregivers who have 5-star reviews. Hope all works out for you and your family!

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Carole in Jamaica, NY
Jan. 27, 2019

No elder care abuse, under the law!

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User in Tampa, FL
Jan. 21, 2019

Thank goodness, abuse can happen anywhere I work in a facility and they was abusing my resident there doesn't matter if they are private, agency or facility just do not leave full responsibility to caregiver install cameras to link to your cell now they have security camera light bulbs

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Good luck. Abuse is not okay.

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Do thorough reference checking.

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Not all private caretakers are bad.. I feel for your situation and I hope everything works for you and your family.

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Marva in Greer, SC
Nov. 28, 2018

YOU DID THE RIGHT THING MY GOD BE WITH YOU

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User in Plano, TX
Nov. 8, 2018

Sorry that has happen to the client!!! Looking into another agency may be a good idea

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Thanks for the rescue.You did what was right!.

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In a case like that, you must call APS and let the APS coordinator decides what further actions that will be needed!

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User in Hialeah, FL
Nov. 7, 2018

I can't abuse persons, pets...anyone, anything

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THANK YOU.

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911 Immediately

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User in Chicago, IL
Oct. 31, 2018

Not all the agency are good. Most of them are there only becouse of their own profits, not taking good enough care of the people in needs, nor the caregivers. Best think is to have a family member posting your needs on Care.com and focusing on the choise Or a long therm family friend as a POA.

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This makes me very angry that a care provider would abused a senior, but most of all they have tainted my profession. I deeply want to apologize for this experience, but please don't categorizes all private caregivers in this unfortunate situation, because I take a lot of pride in my chosen profession. I will pray that s private caregiver comes into your life and provides excellent care for your love one.

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Michelle in Lebec, CA
Oct. 29, 2018

I don't fully understand the question but I can definitely say Elder Abuse is ZERO TOLERANCE. I would not inflict it and if I had knowledge of any elder abuse I would follow a series of steps (not necessarily in this order)... 1. Call Adult Protective Services 2. File a report with the local PD 3. Call the family 4. Inform the doctors office so they can monitor physical and mental discrepancies 5. If applicable, keep a log and take photos

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I don't tolerate no elderly abuse from anyone.If I'm in a grocery store and i see abusing any elderly persons will be reported 0 tolerance for any abuse any where in my 20yrs of serving the elderly i never had to report anyone.Blessed enough not having to work with any one with that evil in them thank goodness

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I would call the police and report it. I would stay with the person that was abused until help comes and make sure the person who was abuse is feeling ok before leaving.

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Ann in Poulsbo, WA
Oct. 27, 2018

I don't know what area you are in but good job for reporting. However, know that "just because and agency" may be involved doesn't exclude a worker for being abusive. Be just as observant. I always recommend taking valuable out of the home don't keep credit cards around a lot of grocery stores will open an account for the client and their family sent the bill monthly. There is no need for the client to have a lot of cash in their wallet. If they want to go to a restaurant and your allowed to take them there should be an allotted amount of money "petty cash" for this excursion and receipts always put in the "petty cash" box.

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This is a prime example of why a professional, ethical agency is extremely important. Agencies carry all the necessary insurances and as experts we do extensive vetting of caregivers. I am sincerely sorry you experienced this. For an agency you can trust please visit www.nshomecare.org. Sincerely, Melody Lynch

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I would first call my supervisor if i have noticed any changes in her appearance or behavior..

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Call the Police and report what was told to you.

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Report to the Family, they can talk about that problem......

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Susan in Toledo, OH
Oct. 23, 2018

A person like this should not be in the business. To steal from an employer means they have no integrity for the client or their family.

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Michael in Naples, FL
Oct. 23, 2018

Contact the police as Florida has extremely strict laws that protect Elders from financial abuse. Most police departments have a special officer or department for this crime. Of course you also must immediately call the agency that recommended your caregiver! The field of caregiving is only for trustworthy people, so it is your responsibility to report this crime so that this caregiver never again violates the trust of our most vulnerable citizens!

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Sharon in Allen, TX
Oct. 22, 2018

This is totally inappropriate and a caregiver should not have been given permission to use the employers credit card. I would report this to the credit card company and the police!

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You must contact family ASAP, report to Adult Protective Services and Call Police for assistance.

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In these kinds of situations, I would definitely call the authorities first and foremost, then contact the agency in which you hired him/her from. It is important to keep calm, but act immediately. That is unfortunate and I am sorry it happened to you and your family.

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defiantly call the authorities. That is stealing and is against the law. Not only is it criminally wrong but it is also ethically wrong. ugggg.

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Janet in Hemet, CA
Oct. 22, 2018

Report the caregiver immediately both to local police and the County elder abuse officer. This is criminal and fraudulent, probably burglary

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Definitely call your local APS report abuse, ten call police for theft.

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yay!Sad thing is it happens all the time.

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Anna in Severn, MD
Oct. 21, 2018

Well,I'm definitely glad you got this issue resolved.Your best bet in the future is to request a background check,because that way you know their not hiding anything,and you can have peace of mind knowing your loved one is in good hands.

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User in Surprise, AZ
Oct. 21, 2018

Yes, call APS (Adult Protect Service) I have APS number in AZ in my iPhone address. always better report ASAP like 24 hours.

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Vicki in Surprise, AZ
Oct. 21, 2018

Press charges against her, and notify the company you got her from.

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I would report it to the caregiver's family member who hired me.

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I would call the company that employees that person and also call the police.

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Megan in Crete, IL
Oct. 21, 2018

File a police report immediately and potentially call the IDPH abuse/neglect hotline.

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User in Tonawanda, NY
Oct. 21, 2018

I would call the police! i would never do that to a client!

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As a Caregiver and a Licensed Nursing home Administrator, I find this Appalling! Call your local police dept and file a complaint with the Elder Abuse Agency. Elder Abuse is a Federal Crime and this person needs to be prosecute. Be sure to have evidence to substantiate your claim. Sorry this has happened to your Parents and You as well

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Fire them first and then sue them for the amount of money in question. Though suing people can be expensive, so make sure not to spend more suing them than the money you would get back. Whether you sue or not replace the credit card so that the theft won't continue.

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File a financial abuse report with your local agency that serves that specific county. Every county has a local agency that investigates these matters. If there is no such agency in your county, try the next county. And file a claim with your bank. They will investigate the claim and return your funds.

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Notify the person in charge.

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I am so sorry to hear this has happened to you and your parents. There are many good-hearted and compassionate senior caregivers out there, this individual just wasn't one. If I were you, I would replace your current caregiver with a more trustworthy person. I am a believer in second-chances, but this is person is caring for your own family and they deserve nothing but the best.

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Mary in East Troy, WI
Oct. 20, 2018

Notify authorities who will do an investigation assuming you have proof of fraud and abuse. Fire caregiver. Hire new caregiver.

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User in Eugene, OR
Oct. 20, 2018

What you've described is criminal-theft. Notify the police and file a complaint. Also, contact any businesses where that person might be employed as a caregiver.

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It's time to terminate that caregiver, and if they're working for IHSS, report them and then have them arrested for stealing, because that's what it is when they're using your parents credit card for their own personal use.

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Danielle D.
Oct. 20, 2018

She's criminal caregiver.

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Call the police!

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she would be fired and reported to the police

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Start having the invoices sent to you and take the debit and credit cards away (probably the chek book too). If you have power of attorney, you can do this legally.

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I would find out if that was true and ask the caregiver first before assuming it was a caregiver and not another caregiver trying to take her job or for defamation purposes, because others would lose a lot of money not having their parents live in a assisted living facility. I would report any abuse of a credit card to the authorities with proof of charges and items charged to credit cards for groceries, shopping, necessities, dining out. Some caregivers will even run errands on their time off, because the client needs something and the clients family is always gone. So it's best to check first, before making accusations about someone as well as invoicing. As a caregiver I have had to report many others who abuse or control the elderly. It didn't matter if it was a co-worker, a employer, or my clients own family members. The question is what does a caregiver do when they find out family members have taken thousands of dollars from their own parents to keep a condo at a Colorado ski resort to benefit from while the client has memory issues? This is what I am dealing with. I have seen it all being in the healthcare field. If I had proof of such allegations I would report it.

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Dustin in Denver, CO
Oct. 20, 2018

If I found out someone abused and elder person and I had the opportunity to do something about it, I would bring it to the attention to the elder person, call the police and file a report of fraud and/or theft on the individual abusing the elder or any other person.

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Report it to the District Attorney's office in the county in which your parent lives. They should have a division/person that handles elder fraud/theft/financial crimes. I am currently caregiving for a gentleman who experienced theft from a caregiver who wrote herself a check from his checkbook and tried to cash it. Turns out she had done this before, in another state. She has been prosecuted by the Denver DA department and is awaiting sentencing.

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That is theft so I would report the caregiver to the authorities and immediate fire !

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This is a serious abuse of trust. Do not hesitate to file a police report. If the caregiver works for an agency, report it to them right away. Hopefully the likelihood of these issues can be reduced by doing a criminal background check prior to hiring your caretaker.

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Kelli in Duluth, GA
Oct. 19, 2018

You're fired! I would press charges on the money she used on the credit card

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I would report her to her company and request that they fire her for stealing. I would also recommend a police report and arrest.

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I personally would report them to the police.

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Call the authorities, file a formal complaint, take them to court. Be sure to obtain records of the credit card charges for proof. Good luck.

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report them

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Fern in Bozeman, MT
Oct. 19, 2018

This person needs to be fired immediately and required to pay back any misappropriated funds.

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Doreen in Enfield, CT
Oct. 19, 2018

Call the police

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Eric in Austin, TX
Oct. 19, 2018

That Would be reported

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It is not good. Be honest. if you need anything request them very kindly.

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Find out her/his story and then the parents story. Then make a decision, including termination if obvious ethics lines were crossed.

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I would make sure the evidence,broadly construed is anything presented in support of a assertion this support may be strong or weak,than I would contact officials

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Dolly in Rockford, IL
Oct. 19, 2018

IT SEEMES THAT CAREGIVER,CAME TO SAT Back and relax.what else would you want. that bad .sorry.

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First you would call the authorities. You could also call DORA which is the state licensing board & report it.

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Selena in Ontario, CA
Oct. 11, 2019

I am very happy you got help, i don't know why people do that. it is so sad.

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User in Tacoma, WA
Oct. 18, 2018

I have been a caregiver for 20 years privately. I would absolutely get all of your documentation together and contact the police. That is theft and elder abuse.

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you have to confront the caregiver ; and if possible you can change her after being investigated by a police officer.

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User in Kingsport, TN
Oct. 18, 2018

Contact your local Adult Protective Services. After an investigation, they will prosecute. The only way to stop elder financial abuse, is to report it, or they will repeat the abuse with another defenseless senior. STOP THE ABUSE FOR GOOD.

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Call the Police.

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contact credit company to shut off card spending keep dates of the usage to dispute after contacting the police to do a report of the unauthorized charges on the credit card Let Caregiver go

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Report it immediately.

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User in Tucson, AZ
Oct. 18, 2018

Call 911 they will investigate. Make sure you have the evidence

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In Florida would be Adult Protective Services under Department of Children and Family (DCF).

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Be sure the caregiver has been fingerprinted and criminal background check done.

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doesn't sound like a bad ideal sorry u had to experience this

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Caren Lehe
Sept. 2, 2019

You are doing the right thing by contacting the authorities.

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are job is not only to take care of the elderly but to protect them at all cost. that is your job

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How much should you pay for a babysitter?