House cleaning and micromanaging daughter
I was offered a cleaning job, once a week on Fridays for an elderly lady who lost her husband recently and she has heart issues. Her daughter hired me and I agreed to $15/hour. I get there and it is total clutter and her one daughter continues to follow me around and ask if I did this and that, what product did I use, tells me how to clean, consistently asks me to do more things such as clean the fridge inside, get the cobwebs on the outside of the windows, etc. They have me clean the floors every week with a Swiffer, once dry mop and then with wet continually changing to a new pad, I go through at least two boxes each cleaning ...and I was told to "really put some muscle into it". I'm there for four hours and by that point I'm completely exhausted and my back is killing me. I should also mention I work during the day M-F, 8:30-4:30, desk job. My first question is, is this too much? Should I be charging more? Also, I'm half tempted to just leave because the daughter is a slave driving and micro managing my every move. I'm a grown woman with a teenage daughter for crying out loud. Any thoughts would be great.
Even at 25-30 $ an hour, it's just not worth it. It's not just the money, it is the way you are treated. FYI-the going rate is 25-40$ per hour.
I've been in the cleaning business for 15 years . My advice to you is ALWAYS look at the job first. Ask the homeowner what they expect from you. Explain to them what you will and will not do. Get everything out on the table before you start any job. As far as the fridge, cobwebs... Yes its all part of cleaning a house.
Hello, I would like to say that my heart goes out to you. The problem with that situation that so many people can not afford the help or a cleaning service, so they charge by the hour and then expect to get the world done in 3 to 4 hours. It is impossible. Their homes will not be cleaned the way it should. I have a cleaning company and I also work on care.com and I charge by the project. One flat rate, and it never goes up. My housekeepers and I will stay in the house at a max of 7 hours until the job is done. In that way the house gets cleaned. The client is happy, my housekeepers are happy and don't feel over worked and underpaid. Sometimes the $15 an hour is not worth it, if you are stress out on your job. Explain to her the way you feel in a professional way, and she if she relaxes a little. Please let me know hoe it went. I am curious. Enjoy your day.
and you're getting everything done in 4hrs?! I'm about as OCD/detailed as they come ~ my clients LOVE me and my cleaning protocol... and I love them ~ as long as they stay out of my way and let me do what they're paying me for; if they surprise me w/ last minute details ~ that's fine, but they know add'l work = add'l time = add'l fee. I micro manage my crew and myself ~ my clients know they don't need to... if I had a client that didn't understand and comply ~ they'd be looking for a new housecleaner, couldn't pay me enough to put up with that stress!
I would just politely explain that she is paying you for a general cleaning but asking for a deep cleaning. Then see if she would like to pay you for a deep cleaning or hire someone else. Then I would tell her that it is very hard for you to concentrate with her following you around and that if she would like to discuss anything with you about your cleaning she can do it before or after your cleaning. Seems like a lot of work and a lot of stress to me!
I would charge 20./Hr. and ask them to leave you a list of the work that they would like completed each visit. Also, I would let the daughter know that you work more efficiently when you can work without being interrupted- and that , if she has additional "special detail or jobs" that she needs, to add them to the list. I would ask her to let you know after you have finished, if there is anything that she thinks was not done properly. So, give her a little bit of attention but keep her (politely) out of your hair! Regarding the products that you use, I would let her leave out exactly what she wants you to use when cleaning her mother's house. She can even label them with post-it notes...
I would quit or ask for more pay, know your worth.
For the effort you are putting in to it, you should be getting 20 dollars an hour. Going through 2 boxes of pads is a lot. You cannot do your job properly with someone telling you what to do and distracting from your purpose. I would talk to the daughter, and explain that you cannot get you job done with distractions and see if you can come to some kind of agreement. Maybe ask that you could have it in writing before hand, what they would like done, and what products are going to be needed. I would put boundaries down as soon as possible and if she keeps doing it then I would quit.
I am brand new to this sight but I am interested in knowing more about it. Can anyone give me some honest feedback (either those providing care , or those requesting services). Can you give me your pros and cons about your personal experiences - like example how hard or how easy it is to find (if you request the services) a provider, was that person reliable, would you use them again, or have you committed to keeping them for future services; and if you are a person providing the services - how hard was it to find someone to hire you and were they courteous and polite, would you or do you work for them again? My biggest aggrevation or complaint I guess would be that unless you pay to be a premium member, then there really is no way to get in touch with anyone direct. Thank you for your feedback and hope to hear from you in the future!
That's a crazy situation. First, I would ask who Is your employer? Second, Set up guide lines for cleaning their home. Third, Ask kindly for the daughter to please attend to her mom while you clean. Fourth, if it is a clutter situation that is extra! Remember you are in a business to work and you are your own boss with a service you provide you may ask for a higher rate if it is more that what you signed up for. Not everyone is a good fit, they might not be a good match for you. Lastly, tell us who she is so when you quit we can be forewarned not to go there
Well, the way I see it is your are basically self employed. It is very frustrating when someone does micro manage you, and I know for myself personally I won't work for anyone who does that to me. It isn't operating from a healthy perspective at all. I would say if you are feeling like you are doing too much work for little pay then let them know how you feel and explain you would typically charge more. If it isn't working for you, you have the choice to no longer stay on the job. I am willing to suck a lot of things up myself. I am 40 and I have had my small house cleaning business for going on 7 years now, but I have come to learn a long the way if someone doesn't make me feel of value then its not a good fit for me.
I think in this situation, I would definitely leave. The daughter is overbearing and it doesn't seem like that will change anytime soon. I don't think the extra money would be worth the trouble, in my opinion.
I do not think it is much. You are the house keeper. Some people like their homes really clean. The products used are very important. Are the products chemicals? Are the cleaning products natural? These things can be very important to a home owner especially if they are fully aware of cross contamination & the harmful effects of breathing in chemicals. You are probably especially more tired/aching because you work two jobs and are fully maybe overly extending yourself. You also can maybe have a conversation with the daughter, non-confrontational in regards to her following you around. You can maybe ask her to review your results and or evaluate your work when done. Peace and blessings. Hope all is well.
QUIT THIS JOB.If you dint knowing how exhausted you are, you will go insane. Yes, money will be tight until you find another house to clean,but with the experience you have under your belt, you will find a better job where people respect you. These people will continue taking advantage if you if you continue letting them. That level of stress is not good for your family or you. Respect yourself enough to say "NO MORE, I QUIT. Tell them to find another housekeeper. Chances are, no other housekeeper will stay with them long either. You can try ither eebsites like Thumbtack.com for housekeeping jobs too, if YoY can't find any ither job right away. They send you requests for qoutes from people. You decide if you want to send a qoute for the job or not. Potential clients have 5 people's profile to look over and decide who to hire. I have been on both websites with my housekeeping profiles, so if I wasn't finding a job on one website, I will on the other one. GOOD LUCK.
Well I can tell you that you have to look out for YOU. I love taking care of my clients and I can tell you that in this instance, I would have interviewed and declined the job all together. This is way too much for $15 an hour, seriously!! I'm the type to tell them exactly why also. It's unfair for you. In any job, fit & function are what matters the most. It's got to fit for both parties. Keep looking, if you are desperately needing this cash, then tolerate it a few more visits. There are plenty of generous, good clients that are desperate to find someone good and efficient and trustworthy. I demand respect and gratitude. You should as well. Best wishes!
I would talk to the lady. No one should be treated that way.
Hey love. This really sounds like the daughter should just not be wasting her money on cleanings. This type of cleaning in my industry is considered a deep clean, and yes, we typically charge a base cost or a higher hourly rate. You could negotiate for them to pay for the cleaning supplies, upon receipts specific to their home? All in all, if you can find another person that could fill the income from this home, I would go else where. Just make sure you convey your concerns with them before you leave, in a professional way.
Well communication is always good and key. If it's bothering you that much, you should talk to the daughter and explain to her in a professional way that you don't need her micro managing your work. Assure her that you will accomplish all the tasks and if she wants to check when you're done, that she's more than welcome to. I think she will understand and ease up. She probably just wants to know that the job is done right.
Seems to be controlling. I'd ask for a higher wage, although she will most likely decline your offer.
I believe you should do what you can and offer what you can. Always set terms in which both ends can agree. If these job is not make you feel comfortable, in a professional matter, address the issues and be upfront about it. Respectfully ask for a duties list, that way you both know what is expected and can agree on it. If it will not work out, consider leaving with a notice. Never leave in bad terms. Try your best and feel your best doing so. I hope this works out for you. Take care and God Bless!
Since you agreed to an hourly rate of $15/hour, pace yourself accordingly and do what you can comfortably do within the time period. Did you also agree to complete certain jobs within that time period? It may not be possible, because of the clutter, interruptions and goading by daughter. Did you see the place before you agreed to the job at that rate? It's good to define the job ("what tasks?") before you take it, as it may be impossible to complete all of that work in one sitting. All of those Swiffer pads is crazy---they would save money by just using a dang mop and soap, vacuum/sweep beforehand. Are you an experienced cleaner? If not, this is a tough order to fill, as they need to understand what is realistic, then leave you alone to do your job.
I did cleaning in my mobile home park in Florida for 5 of the residents for 4 years. One lady I was her full time housekeeper during the winter months as she was a snowbird. They were all very happy with me and did not want me to leave.
I think if this is not the job you signed up for, and you think your being taken advantage of,you should speak up for yourself or it could get worse. And who knows maybe she doesn't realize she's even doing anything wrong. people will treat you the way you allow them to sometimes.
In my opinion, communication is key. You should write down the things that are concerning you. Present this to your Employer. If changes are made that you feel are fair and create a better work environment, then you should continue to make your money and hopefully make your Employer happy. Which in return will make you happy. If circumstances do not change. Then you should respectfully part ways.
In my experience it is best to discuss expectations with the client before you are hired. What exactly they what from you and how much you expect to be paid in return. At this point discuss your concerns with your client. Set clear boundaries and expectations. If you two cannot come to a common agreement, give a notice to leave. Dont just leave. Its bad manners and also bad business if you want to continue to clean for others.
My customers are usually not home when I clean. This woman sounds like that would not be an option. Personally I would quit. I would also explain to the daughter that this is your profession and that you are very well able to do your job without her hovering over you. I would let her know that her behavior keeps you from doing your job well. $15 is no where near enough to do that kind of work in such a negative environment. You will find a good job with people who respect and appreciate you and your work. I doubt you are the first with this woman. Most likely goes through cleaners on a regular basis. I've been there! Quit!Too many other great folks to work for.
I don't think cleaning the floors and refrigerator is too much. Yes the floors should always be cleaned during each visit, the pay should always be a minimum of $65-$85 for 2hrs-4hrs.
You should be charging 30.00 per hour or tell them they need to find someone else
Well this sounds tough but try to stay positive and take pride in knowing that you are doing a great deal of work to help someone who truly is in need. There is nothing wrong with assuring her daughter that you have everything under control and you would appreciate and welcome her feedback when you complete your work. Offer her the opportunity to relax while you do all of the necessary work. As for your back, wear supportive clothing including a binder and proper shoes or foot wear to help ease the discomfort. She may not be able to afford more than what she is paying for the services but again keep in mind how much you are helping someone in need.If after all you really are unable to continue with this job then it is okay to find something more suitable.
I would first, ask the daughter to let you work alone because you get things done faster and with more detail. As far as the swifter, if you go through that many boxes, I would have to ask them to either buy it for you or pay you for them, keep your receipt with you. Then sit back and think, am I being paid enough to continue to clean for the woman. Recently,I had to stop cleaning for a lady because after each clean, she would tell me how great the house looks. Then one to two days later, she would tell me what a horrible job that I had done. After the last time, I, respectively, told her that I would no longer be working for her. I think that the worst thing was; she did not mark as the position was filled.
You could have a conversation with the daughter letting her know that you are coming to do only the jobs they listed, if any extra it would be more than 15hrly, let her know that she can let you exactly what needs to be done before you get started, that you would feel more comfortable going on to do the job alone and she can check it out after the job is completed.
what I know , working for and negotiating with different clients is : CLIENT IS ALWAYS RIGHT . There is a lot to ask - I provide the cleaning supplies , bud some surfaces don't be treated with regular cleaning supplies , for example stanless steel , marmor , granit ... We can damaged some surfaces using a wrong product . We have to explain to client that we bring the regular product and if they want some different we are able to negotiate . Some client want a organic cleaners , which is more expensive, we can be open to tolk . In this particular case - the daughter wants you to use different method and more operations to do , that you think is not necessary . Don't thing , just work follow instructions and in the end you will spend more time ( hours ) and ask $15.00 per hour. The client is going to make decision to go this way or looking for somebody else.
I would sit down with them and explain that the job that is being performed is a deep clean and you charge more. I would also tell them as an experienced cleaner you prefer to not be micro managed. If they would like they can give you a list and products to use and at the end of the job we can go over what was done.
It does not sound like you are clear about what the families expectations are, and they are not clear about what you are offering, set up a new meeting and re establish some goals for each party.
Personally, I would quit. You're being asked to deep clean without extra pay. The worst of it all, is that you're micromanaged. No one wants to be followed around while they do their work! gb
I would ask for a 1.25 raise.
Politely ask her to not breath down your throat and that if she is not satisfied with your work maybe she should find someone else. It is not always easy to find someone dependable as she thinks.
Time to quit!!
Have her print a list of things she would like cleaned each friday. Have her put a box by each task so you can check off each thing as you go. Cleaning the outside of windows sounds like something a pressure washer would be more effective with, (trust me, I know as I myself have cleaned someones windows on the outside and then they were annoyed there were streaks from the cloth I used).
I have been cleaning for a long time. Several options: Ask for at least $20/hr (yes, this might make them want to get rid of you but you are putting up with a lot.) Sometimes sanity is better than what you are doing. I have run into this problem more than a few times over the years. I have gotten to the point where I will charge $25 per hour if they get testy. Some will pay this amount, some won't. Be blunt (and polite) and tell her that these things bother you. She hired you to clean, not be a slave. Always charge more for cleaning the refrigerator and inside of oven. Every cleaning agency I have worked for charges anywhere from $10-25 for these items. Baseboards are extra (depending on condition). Windows are also extra. The last option is: is it worth it to you to continue this job? This is something to think about. It's your decision, but take into consideration everything that has been on and be honest with yourself.
As you said "I was offered a cleaning job" and " I agreed to $15/hour". Answer your own question if is worth it or not. But you can't just quit. Communication is the key there. Talk to her. g Good luck
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Communication is the key to success. Sit down with your client and discuss their expectations and preferences and how they want things done from the start. It is OK to share what you have found to work well and why. I have found that this really helps the service provider give attention to what is important to the client. Create a detailed cleaning plan or checklist. Follow up before and after each cleaning to get feedback on the current tasks and the next visit coming up.Find out what your clients long term goals are so you can assure them you can meet their need. Experience customer service skills are needed to be an excellent service provider. Always be kind and considerate but honest and informative. Validate any concerns immediately and offer suggestions for corrective measures.
I think you should charge a little more, demand better equipment, and also without being disrespectful or confrontational...tell the lady to back off so you can do your job.
I believe that if she is wanting to follow you around the whole time and ask you what you're using and telling you how to do it that you should leave. She seems like she is capable of doing it herself if she has the time to follow you around and question you.
I would kindl let her know, it will be extra for all the things she is requesting and demanding you to do. Tell her this is your profession, you been doing this for years and you do your job very well without having a mentor. I would politely just finish the job and call it a day and let her find someone else.
I think you need to give it a time. By staying there doing the job, you'll eventually know how she wants you to get things done. At the end, she won't even tell you what to do. I understand the part that she's slave driving you, but stays and see how that lasts. I don't think it'll for longtime. The only way I would leave in this case would be that I know i can't handle both of jobs, and that it's not worthy all this tiresome for no reason. I would just say give it a time things might change shortly. I hope this helps little bit
yes, you should ask for more pay. The daughter is asking for extra out of you and also not letting you do your job
A full time job plus cleaning work is alot for anyone to do. You could probably get $20 and hour, and the client will probably chill out once they see that you do a good job and they can trust you. If the micromanaging continues (like past your third cleaning)then just politely move on.
maybe they are doing that because is your first time you work with them ill talk to them about my job and nice way about your unhappy like that or you can give a two week notice if you can't handle it any more
It seems that they are looking to be trained in what you do, so say what you are doing and ask them to take notes. If they are not interested in learning, or getting involved, then say that you cannot work the best you can unless they take 3 steps back and stop following you.. If they don't stop following you around, if it were me, I would flat out say this is your last visit and that they need to find someone else to micromanage.
I'm thinking that a sit down is in order. Have a talk with the daughter woman to woman. You could find out what her daily expectations are and then you could present yours as well. Perhaps the two of you could find some middle ground. If the talk doesn't go well then I guess you should move on.
Hi , My name is Tina and I had a simular situation. You need to set some ground rules. If they ask for more (cobwebs, cleaning supplies, refridge, tell them you need to charge more because they are asking for more). Sit down with the daughter if you can and ask her specifically what she wants done on that day and if the other daughter keeps asking about the cleaning products tell her you would be happy to use what she wants if she wants to supply it. It might be hard but your sanity and back will be happier. I hope this helps
The wage issue is something you should definitely make for yourself, and what you feel is appropriate. However, there is a certain level of respect that should anticipated with every job. While having preferences/ making requests outside of the normal scope of what a housekeeper does is completely understandable if you do not feel as though there is a mutual respect between yourself and the homeowner you should consider speaking with the homeowner about said issues, or respectfully voice why you feel it is necessary for you to terminate services. This will allow the homeowner to either talk with about your concerns, and come to a peaceful resolution, or hopefully, in the future, their housekeepers would be treated better. Personally, I have terminated services for similar reasons. Respect is key, and if you are not being respected with any job there is simply no reason to continue with said job, however, if there is a chance of making amends before quitting that would obviously be preferred. I hope this helps
The first cleaning requires a lot out of you so I charge $30 per hour until the house is back in order. Then I would go back to $15 if that's what you normally charge. I would let the daughter know that you didn't realize the house needed so much attention.
I would sit the daughter down tell her you can do the extra cleaning jobs but that is extra money they have different pricing list on internet you could follow like window cleaning is like 10 dollars a window and so on ,if that doesn't work then you might have to tell them that they will have to find another .
Hi, I have been cleaning houses for years. Some positions weekly and long term. While I expect the employer to have requests and expectations, as an independent provider, I have certain expectations of my own. $15.00 is low on the scale for house cleaning. my hourly amount is $25.00 an hour. If you cannot reach a comfortable stage with the daughter, I suggest you find a different client. one of the reasons many of us take this route is to be self sufficient, choose our own clients as well as the type of work.
I think that you have the ability to pick and choose your clients, and you should make sure that they're a good fit. I've been cleaning for several years now and I have had some clients who just weren't a good fit. I know that would absolutely drive me crazy!
how can I find child care as a care pro?
before to agree for one job I think need to talk for all the small details before soo this problem cannot occur after. if you not happy talk with the lady again to find what you both needs
Sometimes people need to be put in check but in a nice way... A lot of people don't even realize how they are unless it is pointed out to them.. And yes you are doing way too much for only $15.00 an hour... I would just be honest an in a nice manner tell them exactly what you posted.. If they don't like it then move on to the next... No one in their right mind would do what you are doing for only that much an hour... Hope this helps ya.. Laura L :)
15 van hour is fine
I would say whether to stay or go depends on if you consider the dollar amount and your need for the money to be worth the degree of pain and aggravation or not.
Hi The scenario you addressed is probably not unusual but invasive when you're trying to work. I would ask the daughter to give you an itemized list of how she wants the housekeeping done and with what products and then either elaborate or edit on your own terms. The usage of the swifter pads is not only environmentally bad but probably not even accomplishing much other than wearing you down and the surfaces. Rather than verbally discuss do it in a memo form. Also if you are doing double work then THE END RESULT is noone gets the results they were seeking. Wasted time and energy...
I would ask for a prioritized list each time. Kindly say the interruptions are distracting and momentum is everything.
Try speaking with the elderly lady one on one and see if she can suggest anything; I'm sure she knows her daughter. If she respects you this should result in a resolution. God Bless!
I personally would have assessed the job first. then give flat rate for first cleaning & flate rate after that.Explain to her that you are here to help.That you fel she is being confrontational.
I would tell the lady to pay more money
I love to clean and your home will nice and shine
I would have her make a detailed list of what needs to be done so she is not following you around like a lost puppy. This would take some stress off her and you. Come to a mutual agreement on what needs to be done and have her make this list. I think 15 dollars an hour is sufficient for this type of work. I understand it hurts your back maybe take some pain meds before working. I have to do this sometimes when I know I am going to be on my feet a lot. I understand the feeling of wanting to leave. Try to hang in there. Communication is powerful and I am hoping she is open to listening to your needs and concerns. Best Wishes. -David-
It is important to be valued when you are putting in time in the service of others. A good working relationship is one in which a need is filled with mutual appreciation and fair compensation. I would say that this arrangement is too much of a drain energetically and not sustainable. Either renegotiate the terms so that you feel justly compensated, or move on.
First thing, 15 an hour isn't enough! You should be getting 25 and idealy, no one should be home when you're there. #2, 4 hours would be more like it. If you can't earn 100$ each time you go there, I'd look elsewhere. They're certainly not going to pay your chiropractor for you! Good luck!
$15.00/hour is clearly not enough for all that you are doing.
i'm fortunate where all but 1 of my families are at work while i clean. i suggest that she make a list of what she wants you to do and be specific about what details to cover and any specific supplies to use. i do hope the supplies are her's, i use to supply mine included with the pay and i lost money so i stopped that. i do no outside work unless it's the front door. i had a client who wanted me to wash her outside windows. i politely suggested she hire a window washing provider. i recently picked up a client and in 4 hours she wants 15 things done, i completed 14 and just didnt have the time nor energy to do the last thing. on the list i wrote a smiley face and said next cleaning i would complete that task. they have 2 golden retrievers, love the dogs but the hair and dirt is outrageous.
Hello, First off thank you for sharing this question. At one point in our lives, we have been guilty of micromanaging a situation. I know I have and from that experience, I know it comes from stress and trying to control situations, The daughter might be having adjusting to this new situation as well. My suggestion to be to sit down and establish some rules and guidelines to will help. An example of this would be stating that you only are here to do the interior of the building and exteriors such as outside of the windows is extra, That anything above a certain height is off limits to you due to safety reasons.
I believe you are not charging enough. It's $20 and hour and for long left or homes that haven't been cleaned in a while , ovens, refrigerators, outdoor windows the first clean is $25 an hour, but it's common that clients escalate requests after they hire you, so always start with an estimate and ask what their expectations are upfront. I never take less than $20 an hour for exactly this reason, soon you're doing indoor outdoor windows, the fridge every week and taking their trash to the dump in your car! BTW- Being told 'to really put some muscle into it' is entirely inappropriate.
If you are not happy with the job explain how you feel and your concerns in a professional way. If you are not shown any respect and can't solve your issues then nicely tell her that this is not going to work out for you.
Good as you said yourself you're an adult. You accepted the job, but it is not what was agreed upon. Complete cleaning by doing the best job possible. Talk to the lady and if there is no agreement. Apologize and say you will not continue to work for her. You will achieve something better.
You should be charging more if she is going to treat you like that. Better yet, just leave. You shouldn't be working for someone who is going to be watching your every move.
Hello that is to much to do and for all that work you should get pay more than then that slaver days is over sweetie.
you can always try and work out a payment per job (duty) to be paid per week or day instead of an hourly rate I would explain how talked to a few friends and they do things differently and your changing all your customers to a pay per job
I would ask the daughter if she would consider writing down a specific list of tasks that she would like accomplished. Also, I would express to her that you feel uncomfortable having her following so closely behind. Ask her if it is a trust issue and depending on the answer, go from there. If she does have trust issues, I would gently resign, as I couldn't work for someone that does not trust me. If she doesn't have trust issues, then kindly ask her for some consideration to allow you to do your job.
Ahh...now there's the downside to people being in the house when you're cleaning. Ideally, we can show up and hit the ground running. When you are able to focus, the house gets a better more thorough cleaning. Since you've already started with the daughter micro managing it's going to be more difficult to get her to back off. I would definitely consider letting this one go. If a job messes with your peace and harmony it's not worth it. That said, you could always at least try to turn things around, and if you are already okay with leaving, what have you got to lose? You could let the daughter know that you typically don't have people around you when you're cleaning and going forward you would prefer to hold any questions/comments until after you have finished so you can focus on the cleaning. If she reacts negatively or ignores you, then maybe it is time to go. I typically spend 4 hours cleaning most houses but I charge $20 per hour. I'm worth it and it sounds like you are too. Also, get the issue of people being home out of the way before you start your next job. Ask them what they usually do when a house cleaner is working? Let them know at that time that you like to hit the ground running and appreciate being able to focus on your work. You could also try wearing head phones and listening to music - which can also discourage constant interruptions. Take care of yourself and good luck to you!
Personally, I would try to open up the conversation with her regarding the amount of tasks that need to be done. I would explain to her that in 4 hours time, you can only do so much. You can also explain to her that decluttering would be beneficial to everyone living there, as well as you. If she does want to declutter, you can offer your help for that, then tell her when that is done, you can start normal cleaning. However, there is no reason for her to be following you thru the home. I don't think it would hurt to explain to her that the work load is getting more extensive, so maybe you should talk about a new rate to fairly compensate for your time and supplies.
I'm so sorry you are going through that. I guess the only advice I have, Is one, to maybe charge more, but that is only if you really need the job and want to stay with them. Also, your feelings, and quality of life are more important. They will need to learn to treat someone who is going in to help them with these tasks with much more respect than they are giving you. I hope you choose to do what is best for you!
I don't know if this is the answer you are looking for but first off I would say that if there are things that you absolutely don't do you should make it known to your clients before accepting the job. For example it sounds like in your post that cleaning inside the fridge and cobwebs on the outside windows are things you don't really want to do. Then add to that list other things you just aren't willing to do and make it part of the application/meeting up with client process. Also if you are supplying the cleaning products you may want to charge a little more than $15 per hour and if your current clients fuss about it explain that cleaning supplies cost money and upon figuring out just how much that cost was the amount that you were actually making per hour was quite a bit less for the hard work that you are providing. As far as the daughter following you around micro managing...you might want to say something like "if you would like to make a prioritized list of items you want done and have me check them off as I clean it would be much appreciated verses having you over my shoulder constantly because it makes me uncomfortable. The only other thought I would have about that part is are there things you are missing and she is having to remind you of? Or are you always answering with a yes to her did you do this and that and she just can't see for herself that it is being done. You may look at your position as being "self employed" which means you clean what you want like you do your own home but when you are being hired by someone to clean "their" home they may want things done "their" way. CUSTOMER IS KING AND IS BASICALLY ALWAYS RIGHT which is how they want to be treated. This is true in retail and service industry I believe. If you feel you are working too hard for your pay then ask for more per hour. Your clients don't care if you work another job from 8-5...they just know they hired you to clean their house at a certain rate and really want things done that they want it done. There are those that want you to do your thing and will then decide what they need to speak to you about if you are missing something but you might have to be a little more flexible and feel each client out as to what they are looking for.
I would tell her that she doesnt need to follow you around and that it will take longer to clean , state what you had agreed to before they hired you. The refigerator is extra also. If they want you to use a swiffer then they should buy the supplies for you or charge more. But if there is certain products they like they should let you know what they would like you to use , and again then( clients) buy the cleaning products
Absolutely!! It actually disgusts me! Quit girl, Quit! They are rude, ignorant, over-bearing and taking advantage of you! They will not keep anyone & anyone will tell them where to go! They better find some other site besides this one to try and find someone now. Take care of yourself and put yourself above trashy people like these girl!
Pack your Swiffer, and hit the road! Nobody should be treated this way. There are too many options out there for you to be treated like a slave. GOOD LUCK!
ask her whats more important cleaning this day so ur not there for 4 hours. n it isnt enough money it should be 20 to 25 n hour for 4 to 5 hour cleaning ur doing daily.
I would quit! No amount of money is worth being belittled by these people. There are plenty of nice people out there who will appreciate your hard work. Good luck and take care . Vera.S
umm let me see about $20.00 or more i would expect..per hour
You are not charging enough to clean the house!! In my area, the going rate is 25.00 each hour. I would tell the daughter, you can clean for example two hrs and what you get done in that amount of time is what you get done. Ask her to write a list and you will take it from there so she doesn't feel the need to follow you as you clean.
As long as they are paying you then do what is asked of you or explain it is too much and move on. The daughter is under a lot of stress as well
Have a talk with both Mom and daughter. Tell them that you are flexible but will do ___ number of services each visit and explain to them that you will be able to work more efficient on your own. They can look over what tasks you've completed in the end. If the job becomes too " nit picking "!then be honest and tell them politely that you don't think that you are the right person to do this job so you will be giving your notice. Another suggestion is to speak to the one who writes your paycheck and explain about the daughter. She might be able to solve this problem for you. If that way doesn't work then you need to sit the daughter down and explain or go over what you think is a good plan to get the chores done. Be appropriate but firm. Also share how you feel about being bombarded with her invading your space. Show her you can complete the job and earn her trust. And lastly,my advice if all else fails, thank them for allowing you to try out for the position but that you're just not able to work under the conditions they have set. Then move on... there so much more people out there that could use your help.
It is too much. $15 an hour is fair for light to general cleaning. Sounds like they want deep cleaning, they should pay more. You should charge more for this job but do you want to continue doing it even if they paid more? If you want to keep the job you should stand up for yourself and let the daughter know what you can do in four hours for $15 an hour. They should respect you are a professional and treat you like a professional.
Are you providing your own Swiffer mop pads and other cleaning products? if you are, I would be charging more.
For this job you are also providing your own cleaning supplies correct? The cost of these things can add up quite quickly and I noticed you said you go through 2 boxes of swiffer pads, that comes straight off the top of your weekly pay and it sounds like along with the cost of just that and the extensive amount of cleaning you do that you are definitely underpaid. I suggest you raise your rates if possible! I don't think I would do it for any less than $80, but feel it is worth at least $100. A cleaning company I worked for would do it for any less than $125 if that helps give you an idea of what could be charged. People don't always think about what it cost to use your own supplies and that by its self in my opinion should raise your hourly rate by a little for sure.
You are being treated very disrespectfully by this family. You are being under paid as well. In this situation I would recommend looking this daughter square in the eye after she pays you and tell her it is obvious that you are not able to meet her expectations and that you won't be back. Then leave and don't go back. It is likely they have either never engaged a house cleaner before or blown through several before you arrived on the scene and haven't learned anything from those experiences, casting blame on the cleaner. You alone must decide if this job is worth the grief it is causing you. There are a lot of jobs out there. You don't have to continue. I would also suggest that in kindness to other cleaners, that you post a review on their profile page warning about this experience. I believe you can report an abusive client to care.com.
First, I would of never agreed to a job like that unless we had all the information down first going into a job like that if you are understanding of the things that need to get done and they explain them to you first then that's what needs to be done with no argument. And if the girl asks a lot of questions that's good I love to answer questions I love to help teach people how to keep their house up that wouldn't be a bother. But I would tell the people that I have another engagement and that I couldn't go and get i would try calling a family member to go in and take care of the lady. Or one of my extra girls I keep to help in time of need.
Be upfront and honest about how the daughter is making you feel. Tell her your concerns and if the situation does not get better for you, then move on. I would leave her with a few cleaning companies name and number that work in teams and let her try those.
Perhaps if you communicate your concerns with the daughter and come to a win-win compromise, it might help ease some of the tension. Also, being clear of what the expectations are from the start can prevent some of these problems. Good luck
Hi! I believe before accepting a price I have learned to go check the house out first because most of time you will discuss a set price but you don't know what you running into. Also in the start did the client prefer you to bring your own chemical and equipment or did they volunteer they own special chemicals and equipment? Now the way that they handling you is inappropriate it should always stay at a professional level once they had started that I would of brought it to they attention in a nice respectful professional matter. You want to satisfy and please your client's but there are boundaries especially when it comes to being disrespectful. I mean you there to help them and they helping you but it should not be abuse. I will bring it to they attention and if things don't change than it will be your decision to move on or to charge them more. I hope this post will help you and good luck!
I would definitely be charging more, sounds like a pretty full clean and a lot of supplies used during each clean, I work professionally at a cleaning company. our pay rate is much higher and supplies are provided to us.
Well to give you some advice on a micromanaging boss. I was hired at 10.23 an hour, part time work. The job turned into a full time position, rate of pay cut in half to 5.00 an hour. I was called every two hours by the mother of the children, called from NY by the Grandmother. The mother gave my number to the grandmother without asking. I was watched on the nanny cam, answered to her and her husband, her mother like I said from NY. Her father came down from NY to get a new Job. He told me to cut the phone down, bc it was ringing too loud. He told me how to lock the door to the apt. while I was there. He also went on my other phone that I used for messaging and went threw my phone. I was called by the mother on my days off and hours after I got off and asked questions about my day, after she did not show up from work until late and I had already gone. I quit. Do not let anyone else micromanage you. If they hired you and continue I feel that they do not trust you. There are scammers on Care.Com. Be careful! Get a written contract people!!!!!!!!!!!!!!!!