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Bad babysitting

User in Elburn, IL
June 25, 2018

Had a bad experience with a caregiver. She only watched my son 3 times and then kept going me excuses on why she couldn't watch him. I was left in the dark and to find someone last minute for over a week. I could have lost my new job because I though she was still interested in watching him. Then when I found someone else she messaged them and spoke badly of my son. Told her things she never told me. Which is just terrible communication and immaturity. The worst part is, is that I paid her for the entire week and she never watched him or even mentioned she would repay me. So she was dishonest with me, unreliable, and she stole money from me. I posted a review the other day that just said pending for a few days and now I look and it's not even posted anymore. What happened to it? I did not use vulgar language, just told a very vague explanation of what happened. I don't think it was right and figured at least she'd get a negative review of her services and people will know she is not honest.

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User
Aug. 1, 2017

Sometimes when people don't feel that a situation is a good match for them or the child, they have difficulty expressing this to the adult. Or maybe the caregiver has taken on more than they can handle. At any rate leave it behind you and move on to finding a caregiver who will be a better fit for your child.

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Hmm, I don't think the user has anyway of deleting reviews.. I wonder if she deleted her account all together? Were you able to look at her account? Also, I must say I am truly sorry you had a bad experience! That must have been stressful/upsetting! You should try to write another review on her so other parents can look out for her scams! That is so not cool to do, to families in need of a sitter. Leave the work for the sitters that are serious and genuine about babysitting! She shouldn't have wasted you and your sons time! She will get what is coming to her for stealing your money also! I hope it was easy for you to find another sitter! The best of luck to you!

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User in Joliet, IL
Aug. 1, 2017

I believe many, young people especially, have difficulty with confronting issues of any kind.  You the parent need to trust your gut and not be in such a rush.  Maybe find someone who is older who has dealt with conflict in the past.  Children can be conflicting.  They can lie or they can just be to much for some sitters to handle.  Eg: if a child has adhd you probably want a sitter/nanny with experience with adhd.  

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User in Irvine, CA
May 3, 2017

I'm so sorry to hear that. I am a caregiver myself, and personally, I never take money until after I have looked after the child. The babysitter might have reported the message because it was a bad review on her page. I hope this gives you some clarity. Wish you all the best in finding another caregiver.

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User in Tucson, AZ
Aug. 1, 2017

I don't be I eve you after what I've seen using this app. Id like to see you validate your accusations with concrete evidence first of all. If you can provide legidimate proof of your claims I would then only proceed with your inflamitory review when I heard her side of the story. Then, it would come under review by impartial peeps. Only then would I even consider letting you slander someone, destroy their employment record and make unproven claims!!!

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User in Weston, FL
Aug. 1, 2017

The caregiver has the option to delete the reviews she has been given. If the review was deleted by her that's why you can no longer view it.

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User in Fordland, MO
Aug. 1, 2017

How horrid! I am sorry to hear that your negative review was not posted so that other parents would be able to avoid ever hiring this person. You may have better luck contacting Care.com directly about this critical situation. This irresponsible employee needs to be reported for her thoughtlessness and criminal behavior. I would also contact your Child Social Services so that the situation can be investigated and the employee placed on the National Family Registry. This will appear on her background check and she will never be hired again in a similar kind of job. Or many others for that matter. The employee really "shot herself in the foot" for future employment.

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Hi, let me just start off by saying I am so sorry that that happened to you. That is the worst. I know because my family had a similar experience when I was about 13 and my parents had hired a caregiver/companion just for the evenings. It was basically free money and the person still made excuses about why she couldn't show up- many times! I do not know how to counter this personally but if it was me who was lucky enough to get this gig, there would be completely open and honest communication. If there was a serious problem with your son, obviously you deserve to know. Otherwise, that sounds like libel to me. I hope your experience with babysitters fares better in the future. Heck, if you're in Maryland- get in contact with me and perhaps I can be of service. Best, Victoria Pauza

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so this is someone with a profile on Care.com? Most definitely contact the website admin and submit what you did above. They may need to take into consideration both sides. I'm not sure how the comments or reviews work on here. I know on FB I had a person give a low review that was completely untrue and there isn't anything I can do about it. So while this is presented as a platform for professional people, and it is reasonable to expect as such, it's also something to consider that the site may show concern for negative reviews. Hopefully the truth will be supported.

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User in New York, NY
Aug. 1, 2017

Upper West Side, Looking for a reliable part time baby sitter / tutor to help with homework for 11 year old and some light house work weekdays around 3-6 pm. Having musical training is a plus but not a must. Please send info and contact number.

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I think reviews on people who worked for you are very important. It lets others know who is reliable and who isn't. I try to always be open and front with my wmployeerer on my availability. Yes, sometimes unforeseen things come up, but giving adequate notice if you can not comply with a schedule is very important.

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Babysitting, along with many other jobs requires commitment. If you commit to something, then it is your responsibility to make sure it is done unless you have a fairly good reason to cancel (Sick and contagious, family emergency, etc). Your client was irresponsible and inconsiderate. She truly may have had a problem with your child but she should have addressed it instead of acting out. I am sorry for your bad experience and I hope it works out better next time because the babysitters here on Care.com really are committed.

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To start, I want to address that pay issue. As a caregiver, I never take payment before actually doing the job. This is because, if the parents come home early, they may have overpaid for me and nothing is more awkward than being asked to return money. I'm not sure if you do this or not but I have not heard too many bad things about the care.com payment system. I've never used it, but I have heard pretty good things about it. As per the first part of your question, anybody that has been involved with the childcare industry whether being a babysitter or the one receiving the babysitting, has had a bad experience one way or another. Anyone that says otherwise is not being truthful. Remember with every rain storm comes a rainbow. The best way to prevent an experience like yours with a no show is to have a backup sitter, whether you get that person off of care.com or just giving a family member a heads-up is up to you. It is a good idea to have a backup plan which is one of the things, as a caregiver, I make sure the parents have because emergencies happen. If this person is going around and saying bad things about your child, you need to file a report against that babysitter IMMEDIATELY and be sure to contact care.com and tell them your story, the care.com staff is very helpful!! If she is going around saying bad things about your child, that is completely unacceptable and that caregiver should be banned from care.com. At the very least, make sure to block that person. As per your review, I'm not quite sure how the care.com staff approves of the reviews. To be honest, if it was me, I would not have written a review of this person as that may create further conflict. I wish you the best of luck!! Remember that just because you had one bad experience, does not mean you won't be able to find a fantastic babysitter, there are some good people on here so don't let this experience turn you away.

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User in Keene, TX
Aug. 1, 2017

I'm so sorry that you had this awful experience. I would like to advise you that you honestly specify your child's behavioral traits, strategies, and the tools, games,books, materials that would be needed to teach him/her, or entertain him/her, either on your posting, or on the time of contacting the prospective tutor, at the time oh hiring. The taking your money is as unacceptable as it's her abandoning her job abruptly without a full explanation, and not giving you the time needed to hire someone else. I sincerely hope that you found the right professional help to take care of your son.

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She is clearly irresponsible and is only looking to get paid money. This isn't your fault at all. I think you should talk to the next babysitter and if you think she isn't totally honest then you'll have to find someone that you think is reliable for you.

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User in Tarrs, PA
May 3, 2017

It's very hard nowadays to even trust anyone for anything let alone caring for our child. My best advice to you would be to have a back up person to watch your child in case this situation arises again. You as well as many of us working moms can't afford to put our jobs at risk. I hope you find somebody more dependable,and trustworthy.

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Pam in Belmar, NJ
June 21, 2018

Always do a background check on any employee and ask for references.

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That's awful! I am so sorry this happened to you. I would get in touch with Care.com representatives immediately.

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Reeta in Clifton, VA
May 30, 2018

I am not sure exactly what you are asking. I am assuming you are asking how to approach the situation. If there is a way to report her on this site, I would definitely report her to the site as children's safety is of utmost importance and should be priority. As far as stolen money that's a legal matter for police but if she stole cash not sure much can be done, unfortunately. I am so sorry for your experience.

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I would attempt to write another review because it probably denied somehow, if telling what happened doesnt work I would just say that you would not employ her again. then at least she gets a negative review from doing that. I agree that it is not ok for her to do that without saying a word about it to you. if she had complaints she should have taken them up with you instead of not showing up and then talking bad about your son to the next babysitter you attempted to get.

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Report this caregiver to the Care Company. They should be able to shut her down.

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Sandra in Briggs, TX
Oct. 24, 2017

Most nannies do not get paid until the end of the week AFTER they have earned their pay. I suggest you do this in the future. Also, you can ask new nannies to sign a contract....google sample contracts and have your lawyer look it over quick.

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As for your complaint and the post, you made, I could not advise you. but as for me, I have had several years of caring for different types of children and parents. I would never leave you, short, looking for a sitter. And any complaints about your child would be kept in-house. I would come to you and tell you to your face any complaint. I would use words that explained the problem, not condemned the child. Every child picks up certain parts of their parent personality, and only a parent knows how to deal with certain quirks. We are the sitter, not the parent, we are there to make sure the child is safe and cared for, not to change that child's personality. If I felt I couldn't handle that child, I would give notice as well as ample time to find a suitable sitter. You need your job and bills to pay, I have the job caring for your child, For the situation to work we must all be on the same page, Bad feelings and reputation won't help you or me. No child is perfect and no job comes without bad days or even clients

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Lisa in Cedar Hill, TX
Sept. 30, 2017

I am very sorry that you had to experience such a lack of professionalism and immature disregard for discretion. As a parent, I can certainly understand your need for trustworthy and compassionate childcare, while you are working. There are great caregivers out there, and please do not burden your mindset with the foul actions of this woman whose behavior and actions will catch up to her in the end. Protect your child, keep him happy, and please keep reaching out and I know you will find someone who is perfect to care for your son.

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John in Pottstown, PA
Sept. 16, 2017

That is most unfortunate,however Ive found over the years that people aren't behaving with professionalism these days across the vast job fields.

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Keghina in Primos, PA
Aug. 18, 2017

You should definitely contact staff (click 'help' on the upper right; go to 'contact us'). I've never received a review, but I'm assuming she reported it as inaccurate? She went against terms of service on several points regardless, and will receive consequences for her actions.

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Hello, This kind of behavior sounds absolutely reprehensible - I'm so sorry to hear that. I'm not entirely sure about the review, but perhaps you should try contacting Care.com support about this individual. If she has behaved like this with other families as well, it would pay due diligence to remove her from the website, at least for now. Kind regards, Ben

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Frances in Bronx, NY
July 13, 2018

Thats unfortunate that you went through that. I am a firm believer in "communication is key". if there is a tutor or babysitter problem with the child the parents of the child(ren) must be the FIRST to know what their kid is up to.

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This should be shared with local legal authorities. What you stated was illegal on her part

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