8 tips for communicating effectively with your parent's medical team - Care.com Resources

8 tips for communicating effectively with your parent’s medical team

As her parents’ health declined, Lori LaBey found herself increasingly responsible for managing their medical information. She had to keep track of doctors’ appointments, manage medications and be on the lookout for changes in their health. All the while, she had to deal with parents who didn’t appreciate the role reversal created by these new responsibilities.

“It’s not that they didn’t respect what I was doing, it’s just that to them, I was always going to be their child,” says LaBey.

LaBey learned that if she brought up issues such as driving safety to her parents, they balked. But if the doctor did it, they listened. So she came up with a solution: Before each doctor’s visit, she faxed a list of questions and issues she wanted him to discuss during the appointment.

“The doctor asked the questions, and then I could chime in,” says LaBey. “And they listened, because they had such respect for the doctor.”

This system served several purposes: It ensured LaBey didn’t forget what to ask about, gave the doctor a written update of her parents’ health status and took some of the stress off LaBey by having the doctor address the tough issues.

For children of aging parents, caregiving is often a role no one feels ready to handle. Being our parents’ children has certain built-in dynamics, which is why bringing a doctor or another outside professional into the conversation can be so helpful. Here are some other tips for opening and improving lines of communication with your parent’s medical team.

1. Do the Legal Paperwork

Give the doctor copies of your parent’s signed health care proxy or durable medical power of attorney so he knows who in the family is responsible for making health care decisions should your parent be unable to do so. In addition, have your parent give the doctor a list of family members allowed access to her medical condition. Most doctors will have the patient sign consent forms so they can speak with that family member without the patient’s presence.

“If I get a family member that I don’t know calling me out of the blue, I’m not going to speak with her unless I’ve spoken to the patient and she’s given her okay,” says Amy Ehrlich, M.D., interim division chief for geriatrics at Montefiore Medical Center in New York City. “You don’t need a health care proxy for every family member you want me to talk to. If a patient just calls and says, ‘Can you please talk to my daughter?’ that’s all I need.”

2. Pick One Family Liaison

“I cannot stress this enough: Pick one person from the family that you want the physician to speak to and who will then transmit this information to the rest of the family,” says Dr. Ehrlich. Physicians do not have time to field phone calls from several family members. “I had one family, the son emailed me from Arizona. The daughter-in-law called me from Connecticut. The son called me from Washington. No one wants all these phone calls and emails.”

3. Attend Doctor’s Appointments

“Even if you just attend one appointment, it makes an enormous difference,” says Dr. Ehrlich. Ask the doctor how she’d like to be contacted – whether it’s phone or email – and then give her a list of all the ways you can be reached in case of an emergency. “Doctors want to talk to family members and for them to be involved,” Dr. Ehrlich says.

If you can’t attend the visit, contact the physician afterwards but don’t get flustered if you don’t hear back immediately. Doctors are busy, and some have more support staff than others to help field calls and answer emails. Dr. Ehrlich also recommends LaBey’s approach, of sending questions and concerns in advance, especially if you cannot attend the appointment.

4. Get Help If You Need It

If you can’t attend appointments, consider hiring a geriatric care manager (GCM), concierge service, home health aide, paid caregivers or ambulatory escort who can do it for you.

“We suggest family members set up an initial interview so they can find someone who they are comfortable with,” says Renata Gelman, nurse clinical manager for Partners in Care, an affiliate of Visiting Nurse Service of NY.

You can then ask this person to relay what was said during the visit, ask any questions you have bring up concerns of her own. “A home health aide might notice things like weight loss, poor hygiene, disorder in the house, the mail not being collected or signs of abuse,” says Gelman.

GCMs are particularly helpful in communicating with the senior, medical providers, and family caregivers. Many individuals have found the right care managers invaluable when there are complex medical situations and the family caregiver cannot be as involved as he or she would like.

Be prepared that parents may have some resistance to having an outside individual becoming involved in their care. Be sure to have conversations with your parents before you interview potential caregivers and explore what their resistance may be about.

5. Don’t Assume Doctors Are Sharing Information

“You should absolutely not assume that your parent’s doctors are talking to each other,” says Dr. Ehrlich. “Because they’re not. You have to be an advocate and keep your own records.”

This includes making a list of all your parent’s doctors, their medications and their pharmacy phone number. Distribute the list to each physician and update it as necessary. LaBey always requested that specialists send copies of medical records to the primary care doctor after each visit. And to be sure, LaBey included — in her pre-visit note to doctors — an update of what doctors her parents saw since the last visit and what they said.

6. Use One Medical Group

If all your parent’s doctors are affiliated with the same hospital or large medical practice, it’s much easier for their primary care doctor to keep abreast of a patient’s health status from the various spcialists.

This is so important that if Dr. Ehrlich gets a new patient whose other doctors are all part of another health care system, she refers her to a doctor in that system for future care.

If it’s just not possible to have all medical providers practicing in the same group, it is extremely important that you or a Care Manager keep notes at medical appointments and report to the rest of the care team. Having one notebook or file to document all of this information can be helpful as the information remains in one place and there is only one record to bring to medical appointments.

7. Communicate With Home Health Aides

A home health aide is a valuable source of information regarding your parent’s health, says Gelman. Just make sure the aide knows exactly how much you want her to communicate with you. Do you want a daily update of your parent’s health? Do you only want a call if the aide has concerns about your parent’s well-being? Let her know too how you’d like to be contacted, whether it be by phone, email, text or some other method.

8. Switch Doctors If Necessary

As her father’s health deteriorated, LaBey found it critically important to be able to communicate with his doctor between appointments. So if your parent’s doctor is hard to reach, consider switching. “If you don’t communicate well in the normal stage, then in a crisis stage that problem will just be magnified,” she says.

* This article is for general informational purposes only. It is not intended nor implied to be providing medical advice and is not a substitute for such advice. The reader should always consult a health care provider concerning any medical condition or treatment plan. Neither Care.com nor the author assumes any responsibility or liability with respect to use of any information contained herein.