The first step to hiring a well-matched elderly care provider for a loved one is to recognise which type of care you’re looking for. If they don’t need nursing or medical assistance but aren’t able to maintain or complete all activities of daily living (ADLs), you’re likely seeking a non-medical in-home caregiver. This knowledge will help frame the type of qualifications you look for and the candidates you interview.
Non-medical assistance can include a range of things from companion care to assisting a person with ADLs including bathing, eating, and dressing. The type of support also ranges from a few hours or a couple of times of week to full-time care, depending on the circumstances. Families may also be seeking a home caregiver for another valued aspect: companionship.
Once it’s clear that a personal or companion caregiver is what you’re looking for, start by screening applicants over the phone or video conference. If things feel like a good fit, introduce the potential provider to your senior loved one.
Here are all the points you’ll want to cover when you meet.
Initial interview questions
During the process, don’t underestimate the importance of interviews being conducted face to face (even if that means over Zoom) and making the most out of your opportunity to ask questions. There are many compassionate, trustworthy care providers, but not all will be a good fit for your loved one. Begin with a set of questions that you’ll ask all care providers.
A few basics:
- Do you have a driving licence and a clean driving record?
- Do you have reliable transportation and insurance? How far from here do you live?
- What are your expectations for holidays, and are you willing to help find coverage for the days that you need to take off?
- Will you drive to appointments or errands when needed? Will you be comfortable driving my loved one’s car if need be, or using your own car to run chores if we request it? Do you expect mileage reimbursement if your car is used?
- Have you ever cared for someone with [conditions relatable to your loved one’s care: memory problems, elderly, wheelchair bound, etc.] before? If so, please elaborate.
- Are you able to work the hours needed? When are you available to start working? After a 30-day trial period, would you be willing to commit to a [fill in a time frame like 6-month or 1-year] term?
- Are you legally allowed to work in the UK?
- Are you looking for a short-term or long-term role?
- Are you comfortable with pets?
Get to know their elderly caregiving background
The process is emotional on both sides. On the one hand, you’re looking for someone who is going to be with your family member, in their house, through some of their most vulnerable and challenging moments. And for the caregiver, the realities of the job can be both rewarding and also emotionally taxing. That’s why the fit is so key.
To ensure that compatibility, dig deeper into the potential caregiver’s background by asking the following:
- Do I have permission to speak with your former employers? Employers often ask for reference checks but then don’t bother calling. But here, more than perhaps any other kind of work, hearing from both a professional and a personal reference is critical.
- Why are you looking for new work and how did your last role end? If they are still working with that client, ask about the schedule and how they anticipate coordinating schedules. This will reveal upfront if it will limit their availability to meet your needs.
- What can you tell me about your past families that you’ve worked with? Ask what some of their favourite and least favourite memories or experiences are and why. These stories will provide you with insight into how they feel about their role in their clients’ lives as well as how they interact with clients and families.
- Can you give an example of a difficult situation with a past employer and how you responded? Beyond getting a practical sense of how a caregiver works, it’s important to see that past work experiences are discussed diplomatically.
- Do you have experience with memory or cognitive impairment?
- Have you accommodated special dietary needs in the past, and if so, how?
Clarify duties and expectations
As family members search for the right fit, keep both safety and their unique needs — which is different for every family — at the front of your mind during the interview process. It is important to respect the independence of the aging family member while also doing everything possible to keep the person active and engaged with others and the environment.
For example, if the family member loves to cook but may not remember to turn the stove off, don’t hire someone to do the cooking, but instead hire someone who is willing to assist with other needs and to be on-hand in the kitchen.
In order to get a sense of how a caregiver feels about a variety of duties and expectations, consider asking the following:
- What type of personal care are you willing to provide? We recommend being clear with what, if any, toileting assistance you’re looking for, as some in-home care providers are not comfortable with bathing, dressing, or toileting.
- Here is a list of typical caregiving-related duties — is there anything on the list that poses a problem or concern?
- Are you willing to do household chores? If so, are you comfortable with doing the dishes, food shopping, cooking, cleaning, organising, laundry, and helping with post, and how does this affect your rate?
- Are you open to providing emotional care? Do you have any suggestions for ways to improve quality of life? It’s recommended to bring this aspect up should your loved one be lonely and if they would benefit from engaged companionship.
- What are your expectations if hired, and what type of flexibility do you expect? Do you expect to receive a detailed daily/weekly/monthly task list? Have them paint a picture of what it looks like to take this position. This allows you to better understand if they share your vision of what a successful relationship looks like regarding their position.
- Is there anything you aren’t comfortable doing that hasn’t been mentioned?
Ask about safety
The following questions will offer you a sense of how prepared a caregiver might be in case of an emergency and where they stand on other safety- and health-related issues:
- Do you smoke? Or do you allow smoking in your home? Second-hand smoking is something you should take into consideration depending on your loved one’s health.
- What caregiving certification training do you have, if any? Do you have any CPR or first-aid training? If I pay for it, would you be willing to add to your skills?
- When was the last time you had to put CPR or first-aid training to use, and why? How do you tend to react in an emergency?
- How would you respond to care refusal? This often happens with patients who have dementia that may need to be reoriented in time and place. Care refusals from dementia patients can often include medication refusals as well. Have the interviewee draw upon past experiences and respond to the questions using the STAR method: situation, task, action, result.
- Do you keep your daily records, and how will you keep the family informed? Having precious documentation will keep everyone informed as well as save time.
Red flags to note
The following questions could provide insight on how a caregiver might handle touchy issues that could come up down the road.
- Are you willing to sign a contract stating you will not accept money or gifts from my [parent/grandparent/spouse, etc.] without clearing it with me?
- Are you willing to sign that you will not have guests come into our home unless you’ve received prior approval?
- Are you comfortable with my [parent/spouse] having guests or other family members stopping by?
- Would you have a problem if I checked your driving record?
- What services do you charge additional fees for?
- Can you share a bit about your own self-care routine? Being a caregiver can be emotionally taxing, and it’s important that candidates can recognise the realities of the job, and articulate positive ways of handling the stress of their work when they go home.
If you believe one of the caregiver’s answers is incorrect or dissatisfying, see how they respond to being corrected. Caregivers may need to be more agreeable as well as compassionate; this can be quite draining if this isn’t their natural state.
Check on their flexibility
Ask the following to gauge a caregiver’s availability:
- Will you be working other jobs that might be affected if I’m delayed getting home?
- Would you be available for respite care or to stay over for a long weekend?
- What are your responsibilities outside of work? Do you have to account for the schedules or needs of others in your workday, or are you flexible?
Offer potential scenarios
Ask the prospective caregiver how they would handle various care issues that might arise and are similar to your situation. A few examples:
- What would you do if my mother wakes up grumpy and doesn’t want to get dressed or eat her breakfast but she has a doctor’s appointment later that morning?
- If my father is running a fever and is acting lethargic, and you think there’s blood in his urine, what would you do? If I’m out of town and can’t be reached, what would you do then?
- My aunt falls, seems confused, doesn’t recognise you, and won’t let you help her. She’s combative. What do you do?
Get a sense if they will be a good fit
If you’re satisfied with the above answers, explore some non-traditional interview questions to see how compatible they might be with your family.
Don’t underestimate the power of your instinct. If you think the fit may not be a good one, then move on to another candidate.
Consult your loved one
As you narrow down potential candidates, it’s important to involve your senior in the final decision. Our parents spent most of their lives caring for us to give us the best life possible; now it is time to do the same for them. Taking their feedback on who is caring for them will make the job much easier for all parties concerned.
