Get in touch of their service center through phone, email . Most nice websites have Help Chat also.
I would contact Care.com to find the answer to that problem. They may have a reason and a solution.
Either you love to write computer programs or you don't. It's not just something you learn, but more importantly, something you love to do.
Make sure their skills fit the job.
The Care.com Community is an advice-sharing network for parents and caregivers.