Case Study

AECOM: Engineering a Culture of Care

The Challenge

From sports stadiums and iconic skyscrapers to waterways and oil pipelines, AECOM is literally engineering the future. The Fortune 500 global engineering company specializes in solving its clients’ most complex design and innovation challenges. But, after several years of global growth and acquisitions, AECOM faced a challenge of its own: unifying a 90,000‐person workforce that spans across work environments, in more than 150 countries. This challenge also presented an opportunity — to unify the organization, solidify its brand, and strengthen the AECOM employee experience. AECOM launched an initiative to define what mattered most to its global success, better understand its workforce, and develop a benefits strategy that answered employees’ needs.

Our Solution

AECOM leadership recognized that, to bring the best services and resources to their clients around the world, they must retain — and attract — the best talent. They identified three key goals to meet their strategic objectives: unify their employer brand and foster an inclusive culture; increase female leadership; and support ALL employees and their families.

AECOM’s HR leadership implemented a Diversity and Inclusion Program that overhauled the company’s parental leave program, as well as improved family care benefits. The company also partnered with Care@Work by to offer a wide range of family care benefits to its North American employees — including company‐subsidized backup care for children, backup care for adults, and senior care planning. Employees also received free, premium membership to, giving them unlimited access to the world’s largest network of caregivers for children, seniors, pets, and the home.

The Results

Since implementing new care benefits, AECOM has seen strong enrollment rates and a steady increase in the number of individual care requests posted on by its employees each month. The global benefits team has been particularly pleased to see its female leadership embracing the benefits.