Do not use this company- Healthy Home (aka Austin Steam Clean). I hired them before Christmas to clean my laminate floors. I have held off writing a review to give the company time to respond to my complaint and demand for a refund - recognizing that the holidays has everyone busy. At this point, I have received no response at all.

I called on a Saturday and scheduled the service - to clean about 500-600 sq. ft. of laminate floor - the following Friday. I was told that would be fine and the technician would call to schedule a time. By Thursday, I had not heard from anyone so I called and was told that they call the day of. On Friday, I wait for my call. By 10:30am, still nothing. I call again and they explain that once the technician knows the window they will call. I finally get a call at 12:30PM to say they can be at my house between and 3pm and 5pm.

At 4:30pm in the afternoon, no one has arrived or called. I call the technician who gave me the window of time and I am told that the previous job took longer than he expected and he was on the way back to the shop to get the equipment he would need to clean my floors. However, he was stuck in traffic and the shop closed at 5pm. He was not sure at this time if he would make it. I was unhappy and I said, well let's see if you can at least get to the shop and then we can go from there.

5:30pm - still no call to let me know the status. I call the main number back and inquire on if someone is still coming out. I was told that the technician now needed to go to Cedar Park to get equipment to do my job and since I live out by the airport, it was going to be a while. I was given the choice of another two hour window for Saturday or "as long as I don't care what time he came, he could come tonight". All of my furniture was cramped in my dining rooms and other various parts of the house to allow for this service and given how today had gone, I was not willing to have a repeat on a Saturday. As the customer, I tried to explain that this was a big inconvenience for me and that I had plans for Friday night and for Saturday. I was told "so do we. You need to decide if you want us to come out tonight or tomorrow." I said - fine tonight, feeling like I had no choice with my busy weekend ahead.

The technician finally shows up at my house at 8:45pm. The only equipment he brought was a MOP AND A SPRAY BOTTLE. He proceeds to mop my floor with some chemical - he DID NOT VACUUM OR EVEN SWEEP before mopping. I said several time that I had two dogs. After he was done with the first floor he says "I didn't realize how much dog hair there was, but let it dry and you'll be able to sweep it right up tomorrow." He then tried to push me to allow him to put a sealant down for an additional fee, which I declined. He was gone in not quite an hour - for a job that I was told would take at least two.

Next morning, I have a sticky, sticky mess on my hands. The hair and all debris is stuck in the chemical he used to "clean" my floor. You can still see dirt marks and foot prints through the house. I sent pictures to the company and have emailed three times requesting a refund - they didn't even call the next day to see how I liked their service.

Terrible customer service. Unprofessional and did not deliver on the promise to clean my floors. I had to hire another company to come and strip off what they did and actually clean my floors. When that company was done, you could see your face in it was so clean. Austin Seam Clean and the parent company Health Homes, Inc. are terrible and I highly recommend you look elsewhere for your cleaning needs.

I am still demanding a refund because I did not get what I agreed to - clean laminate floors. I will continue to post updates on the status of a resolution.