I'm 80 years old elderly lady who needs help with everything. The person who Goshen Healthcare sent to help me was a 29 year old tattooed woman from Jamaica. The first day she showed up 45 minutes late and late the other two days late also. The second day she didn't show up because her teeth were hurting. She was argumentative from day one. She didn't want me to tell her anything. I asked her three times to NOT open the blinds in my bedroom but, she argued with me telling me that I needed fresh air in my room. When I advised her that fresh air comes through open windows not blinds she said I needed sunshine in my room!!

It was one thing after another with this angry disagreeable girl. I had absolutely NO trust in her. In fact I was AFRAID of her. When I ask her to leave my home she refused saying that she needed her hours. The last thing I asked her to do for me she refused saying she was not supposed to clean my bathroom mirror and the glass in my door! She then went into the bathroom with her iPhone and stayed in there for over 30 minutes.

This person has no compassion or respect for elderly people. So disrespectful I couldn't believe that she would turn her head then she'd walk away when I would try to explain things! She REFUSED to leave my home when I asked her to go!! I told her that I was sorry it didn't work out she accused me of being rude to her. This disrespectful woman should never be working as an aide for the elderly. I never felt safe when she was here!!! I was, in fact, terrified of her angry demeanor!! She didn't care for or about me one bit. I could feel her anger. She cared about getting her hours and the heck with me and my needs.

This tattooed woman is the most antisocial woman I've ever had the displeasure of having in my home to help me. She does not take instruction well period! When I wanted to show her how I wanted her to make my bed she snapped at me that she knew how to make a bed and walked away. She constantly talked to herself and when I'd ask her what she said she'd snap at me and say nothing and continue mumbling to herself. When I asked her to take a few things to the office to be copied she was gone for 20 minutes and told me she couldn't find the office. I told her again where it was and she found it that time. She showed up late every day and the second day she didn't even show up! Never one time did she ever ask me if there was anything she could do for me!!! SHE WAS THERE TO HELP ME!! Unfriendly doesn't begin to describe her demeanor because she is beyond unfriendly she is has a HUGE CHIP on her shoulder!!! I was terrified of this mean person.

When I called the office to tell them that this person was not going to work out the woman who answered the phone attempts to question me trying to place blame for this person's behavior on me, the client! She said she'd send someone else, however, I'm afraid I'd get another aide/attendant like the woman horror from Jamaica who refused to leave my home.

A person has the right to feel safe in their own home!

Another lady came to my home today. She was a real professional lady who had paperwork that I needed to sign. She apologized for the horror from Jamaica.

I asked for the email address but, she called the office to get it and Goshen said they would send it to me. I don't have the correct one so I'm sending this to what I think it is. How professional is this?!

I am very much pleased with their services. They were there to assist with my every need with my husband and his needs and now my daughter. I would recommend this agency to everyone that is loving for love, compassion and care for their love ones. The staff and caregivers is always willing and available at every request that you ask of them.

Our family highly recommends Goshen. They are caring and compassionate, and always willing to help us meet our dad's needs. The caregivers have all been great and the office staff highly efficient. Our dad has great caregivers who have done so much for him and really make his life and ours easier.

I had a very good experience with Goshen Home Health. The nurse( chi) called us ahead of time, on when she was arriving and she arrived on time. Was so gentle in changing my dressing and walked me through the step. I was nervous going home from the hospital, but when I met with chi she explained the process and that was helpfull with my anxiety.

I used the services of the company for my grandmother and they are excellent and dependable. We have been with them for about a year now and I would recommend them to anyone.

I have been a client with Goshen for about 3 years now and I have received the best care ever. My experience has been very pleasant and would recommend them any day.

STAY AWAY! FAR AWAY! I have had the unique perspective of being the employer, employee, family member, and patient.

Is this how you want your daily dressing change to go?

They're hoping that I will be able to come off of the my wound care vac next week and from the measurements that I took (we had to completely redo the dressing Nurse Chi did), I am on track. I'm PRAYING that with MY expertise in wound care, they will release GOSHEN Wednesday after the vac is removed and allow me to do everything going forward.

She showed up twelve hours late yesterday. Wounds are supposed to be done in the morning and then she did so many rude things you probably wouldn't believe them. She walked in without even saying hello, sorry I am late, or screw you. I had to ask her to get off of the phone FIVE times. I finally got her attention by attempting to take her ear buds out. She elected to go outside and finish her personal call after she had removed my dressing (she just started and completely ignored me as I attempted to speak to her). She claimed her call was with her mother which I would almost bet my life is a lie from what I understood of their conversation. She stood outside gabbing for the next ten minutes (I timed it). She said that "she had to tell her mom how to raise her kids because she was babysitting for her".

When I pointed out that "she obviously managed raising her and that she turned out okay, that she could probably handle a couple kids for an hour on her own, so she could safely hang up the phone for fifteen minutes" it just angered even more. She was mad from the time she walked in the door anyway. She literally shoved three to five times the amount of sponge that is supposed to go in my upper wound into my leg. It felt like rocks had been placed in there and they were sticking out. She put four times the amount of transparent dressing needed on my leg that's supposed to be there. She didn't put any of the non-adherent dressing on that was supposed to be there, so all of the new wounds that she caused earlier this week were exposed to the non-transparent dressing which basically means every blister that I had was exposed to something sticky.

Just imagine having something sticky on your blister and then having a vacuum sucking it twenty-four hours a day (to be crude - imagine someone attempting to give you a hickey on top of a blister and then imagine putting a dressing and sponge over their mouth - what would you prefer). Where as, if she put the non-adherent dressing on it first like she was supposed to then there would have been a buffer that I would have allowed me to properly heal. She didn't even take the non-adherent dressing out of my wounds that was in there before when I pointed it out to her. She claimed it wasn't there and when I took the Q-tip away from her and pulled it out she didn't believe me. She wanted me to actually show it to her and prove to her that I had managed to wrap it around the cotton swab myself. By that time, it was so soaked in my blood all you could really see was little pieces of string and I'd already thrown it in the trash. She even placed the vac partly on my skin which is a BIG no-no, extremely painful, and detrimental to healthy skin. Think about the damage that the vac does without the dressing and/or sponge as a buffer. It hurts. It hurts for WEEKS.

Her goal every time she came was to get in and out as quickly as possible. She wanted to get out of there as quickly as possible again last night. Other than the fact that I called and complained after she left, there's no evidence she was ever here since she didn't sign in, do my vitals (which she occasionally fakes anyways), and sign-out.

I just haven't ever been as disrespected in my own home in my entire life. I have never, ever been intentionally caused pain by a Nurse and I've been terminally ill, bouncing in and out of hospitals for TEN YEARS. I have never been treated like this before.

When I asked the Nurse Manager why I couldn't have the first Nurse that came out to see me back, she actually admitted and agreed when I said that she was the "Marketing Only - Bait & Switch Nurse". She also said that Chi is their best Nurse. I would HATE to see their worst.

Their other Nurse Manager, Bella, freely admitted to me that getting people to show up was an issue because "they worked patients into their lives and work was a low priority."

I'm just beyond words.