I would love to say the experience I had was wonderful, however I'm sad to say it wasn't. Calyssa was the groomer for kailani a couple of weeks ago. I had noticed a nick on the animals belly shortly after her visit. It was acknowledged then that the incident was due to grooming clippers. Which I was then told it isn't uncommon & they'd note to be more careful moving forward with her belly area due to the incident. I was told that I could take my animal to the vet and they would reimburse me due to negligence on their end. When I acknowledged that I simply didn't have the funds to be reimbursed Hannah then got extremely rude. I simply asked if they could cover the cost of the visit. I explained that I couldn't cover it to be reimbursed, in which I was then told the incident didn't occur there. After following up with my vet I called back and spoke with a co-owner, Dawn. In which she said I was negligent for not having my dog seen sooner. She then gave me a THIRD version of what had "supposedly happened" and again, called me negligent. I'm simply upset my dog was INFACT hurt at this groomers and they're now giving me three different versions of a story as well as belittling me and speaking down on me. I have had such a horrible experience with this company, after being warned by many not to go here. I wish I would have listened. Please don't be like me, don't take your animal somewhere that is neglectful and harmful to animals. It's very clear their only concern is the money coming in the door. They tried to convince me they didn't touch her belly with clippers AFTER I was told (and it was clear to the eye) that she was in fact shaved on her belly. They then blamed it on the fact that she was "in heat and her nipples were engorged" as said by DAWN. I'm repulsed by the attitude, the neglect as well as the pure disrespect. It's extremely distasteful and just overall extremely unpleasant. Do yourself a favor and go ANYWHERE but here !!!!