I am very sorry if you feel that way, but the truth is that I did not provide you any service at all and I believe you can attest to this despite everything I did to satisfy your request as it is our main Goal. I reached out to you on 9/23/19 and you offered to pay $120/Day for A Live-In Aide for your 92 years old Aunt for weekend only (Saturday and Sunday). I kindly informed you that the price was not good enough but promised to find someone who can work with that price. I find a well experienced aide who was willing to accept $125. I brought her to you on Friday 9/27/19 to see her physically and let you know what her demand was. You said it was ok and took her on job orientation/tour. Afterward, she was tested on the job and she did well according to you and your aunt who also confirmed the aide is very strong and she liked her. We agreed and was going to sign the Contract when she starts work on Saturday 10/05/19. Before we left you asked the aide to feel free to ask any question or concern, she may have. Then, she kindly asked if she could have access to the wi-fi in the house when she retires to the basement after her work at 9pm to listen to music during her dinner since there's no Radio or TV set in the basement. At first, you were not pleased with her request but eventually you said you will figure that out. Next day, I went to see a client in the hospital, my phone lost connection when you texted me and I would have returned your call if you had left me a voice message. I didn't know you texted me until Friday 10/4/19 when I called you to confirmed the aide is starting work on Saturday 10/5/19 as agreed but you asked me if I saw your text message which I sincerely told you I didn't see it because I am prompt to phone calls than text messages. You expressed your concerns and rejected the aide. You told me you prefer an older aide who is not a phone person. I found another aide who met your requirement, but you said you don't want to lose your current aide. Hence, while I was busy trying to find you a suitable aide you had already wrote us such a review. The staff who coordinates our Care.com platform did not spot it because she didn't believe any client would write us such a review since we never have any problem with our clients. I just saw it and though I should reply to clear your mind about this matter as No Services was provided and No Contract Signed. Please kindly readdress you review as it may create a negative image about our Agency.