{"id":4066,"date":"2025-06-01T12:20:00","date_gmt":"2025-06-01T12:20:00","guid":{"rendered":"https:\/\/www.care.com\/about\/?post_type=team&p=4066"},"modified":"2025-06-02T08:55:37","modified_gmt":"2025-06-02T08:55:37","slug":"naaz-nichols","status":"publish","type":"team","link":"https:\/\/www.care.com\/about\/team\/naaz-nichols\/","title":{"rendered":"Naaz Nichols"},"content":{"rendered":"\n

Naaz was appointed Chief Customer Experience Officer (CXO) in September 2023.  In this capacity, she has oversight for all aspects of the customer relationship, ranging from Global Customer Operations, which includes all member care teams, to Trust & Safety.  In addition, she leads the Company\u2019s Provider Product team, working to enhance the user experience for caregivers using the Care platform.  <\/p>\n\n\n\n

Naaz joined Care.com from HBO Max where she was Senior Vice President, Retention & Editorial and managed the network\u2019s US customer retention strategy, lifecycle marketing and editorial content.  Earlier, she was Chief Marketing Officer at Avantax Wealth Management, preceded by senior roles at Academic Partnerships, Expedia Group, Nokia, and Match.com.<\/p>\n\n\n\n

She received her MBA from the Cox School of Business at Southern Methodist University and her BA from the University of Texas at Austin.  She is a proud \u2013 and busy \u2013 mom to two children.<\/p>\n","protected":false},"featured_media":5054,"template":"","meta":{"_acf_changed":false,"enable_toc":false,"care_reviewed_by":0,"care_post_updated_flag":false,"care_updated_date":"2024-09-17T16:56:45","last_update":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-4066","team","type-team","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nNaaz Nichols - Care.com Corporate<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.care.com\/about\/team\/naaz-nichols\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Naaz Nichols\" \/>\n<meta property=\"og:description\" content=\"Naaz was appointed Chief Customer Experience Officer (CXO) in September 2023.  In this capacity, she has oversight for all aspects of the customer relationship, ranging from Global Customer Operations, which includes all member care teams, to Trust & Safety.  In addition, she leads the Company\u2019s Provider Product team, working to enhance the user experience for Read more...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.care.com\/about\/team\/naaz-nichols\/\" \/>\n<meta property=\"og:site_name\" content=\"Care.com Corporate\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-02T08:55:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.care.com\/about\/wp-content\/uploads\/sites\/4\/2025\/06\/about_photo_team_Nichols.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"450\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.care.com\\\/about\\\/team\\\/naaz-nichols\\\/\",\"url\":\"https:\\\/\\\/www.care.com\\\/about\\\/team\\\/naaz-nichols\\\/\",\"name\":\"Naaz Nichols - 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