Last Updated: July 16, 2015
Please read these Terms and any applicable Additional Terms before using the Site or the Services. By using the Site or the Services, you hereby represent, warrant, understand, agree to and accept these Terms and any applicable Additional Terms in their entirety whether or not you register as a user of the Site or Services ("Registered Users").
This Agreement contains an Agreement to Arbitrate, which will, with limited exception, require you to submit claims you have against us to binding and final arbitration, unless you opt out of the Agreement to Arbitrate (see Section 13 "Agreement to Arbitrate") no later than 30 days after the date you accept these Terms for the first time. Unless you opt out: (1) you will only be permitted to pursue claims against Care.com on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding, and (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.
For purposes of these Terms, and except to the extent expressly excluded below, the "Site" shall mean www.care.com and any other websites, web pages, mobile applications and mobile websites operated by Care.com ("Care.com" or "we") in the United States and the "Services" shall mean any of the various services that Care.com provides through the Site or any other channels, including without limitation, over the telephone. The "Site" and "Services" also include certain sites and services offered through Care.com’s subsidiary, Care Concierge, Inc. ("Care Concierge"), formerly known as Parents in a Pinch, Inc., to the extent explicitly described in these Terms.
However, the terms "Site" and "Services" do not include or involve the following:
- Websites, web pages, mobile applications and mobile websites (and services offered through such channels) operated by Care.com's other subsidiaries, including without limitation Breedlove &Associates, LLC, which provides the Care.com HomePay service, Citrus Lane, Inc., and our international subsidiaries. The sites and services offered by such other subsidiaries are subject to separate terms to which users of such sites and services must separately agree and that can be found on their respective sites and/or service materials or within the relevant mobile applications.
- Websites, web pages, mobile applications, and mobile websites (and services offered through such channels) operated by Care.com which have separate terms of service that do not expressly incorporate these Terms by reference. The sites and services offered by Care.com via such channels are subject to separate terms to which a user of such sites and services must separately agree and that can be found on their respective sites and/or service materials or within the relevant mobile applications.
- Third-party entities that may use the Care.com Site or Services. Such entities use of the Care.com Site and Services are subject to separate terms to which those entities agreed upon registering with Care.com.
- Description of Services; Limitations; User Responsibilities
- Eligibility to Use The Site and Services; Representations and Warranties
- Rules For User Conduct and Use of Services
- Background and Verification Checks
- Termination of Registration
- Links to External Sites
- Payment and Refund Policy
- Release of Liability for Conduct and Disputes
- Age Restrictions
- Disclaimers; Limitations; Waivers; and Indemnification
- Copyright Notices/Complaints
- Agreement to Arbitrate
- Governing Law and Venue
- Contact Information
Description of Services; Limitations; User Responsibilities
1.1 About Our Services
Care.com offers various Services to help its users find, coordinate, and maintain quality care. The Services we offer include, among others:
We enable individuals seeking care services (such as child care, senior care, special needs, pet care, tutoring and housekeeping
services) and corporate care providers seeking individual care providers to hire (such as child centers, in-home care agencies, and senior
living facilities) (each "Care Seekers") to post jobs on the Site, and we enable individuals and entities who provide care services ("Care
Providers") to post profiles on the Site and apply to jobs.
We provide search functionality on the Site to allow Care Seekers and individual Care Providers to narrow the pool of Care Seekers or
Care Providers they are interested in meeting based on their needs and preferences, and we provide a communications platform that allows
Care Seekers and Care Providers to communicate without sharing contact information.
We provide tools and information to help Care Seekers and Care Providers make more informed decisions, such as (i) our safety center at
www.care.com/safety-center-p1273.html, which includes a safety guide and safety resources, (ii) verification dashboards on Care Provider
profiles, which enable Care Seekers to check the status of a Care Provider's various verifications, and (iii) a process for Care Seekers to
obtain background check reports from third-party consumer reporting agencies on individual Care Providers who consent to the running and
sharing of those reports.
We provide a directory of entity Care Providers such as child care centers, family child care centers, nanny agencies, au pairs agencies,
summer camps, tutoring centers, in-home care agencies, senior care housing companies and housekeepers that users may contact or request
For certain Care Seekers who enroll in Care.com through their employer's benefits program and for certain other Care Seekers who would
like additional assistance in narrowing down the list of Care Providers to choose from based on their respective care needs and preferences
as communicated to us, we offer the Premium Plus Service through our subsidiary, Care Concierge.
For certain Care Seekers who enroll in Care.com through their employer's benefits program and for certain other Care Seekers, we offer
through our subsidiary, Care Concierge, a Backup Care Service that enables them to receive periodic emergency backup care from Care
Concierge or third parties we or Care Concierge contract with who provide those services (such third parties, along with the individuals
who work for them, also "Care Providers"). If you have enrolled in Care.com through your employer's benefits program, please inquire with
your benefits department to determine whether this offering is available to you.
For certain Care Seekers who enroll in Care.com through their employer's benefits program and for certain other Care Seekers, we offer
through our subsidiary, Care Concierge, a Senior Care Planning Service that assists families who want to better understand senior care
options for themselves or their loved ones. If you have enrolled in Care.com through your employer's benefits program, please inquire with
your benefits department to determine whether this offering is available to you.
The Site enables Registered Users to communicate and share information with other Registered Users who share a common interest or bond.
We offer a service that facilitates the payment by Care Seekers to Care Providers via credit card or debit card.
We offer, as part of the functionality contained in one or more of our mobile applications, the ability for Care Seekers and Care
Providers to exchange information and conduct interviews via live video streams. This feature is powered by technology (the "OpenTok
Platform") licensed to us by TokBox, Inc., a third party independent of Care.com. Care Seekers and Care Providers shall not be deemed to
beneficiaries under any agreement between Care.com and TokBox, Inc. Care.com shall be solely responsible for providing any customer
service, if any, to Care Seekers or Care Providers that elect to use the OpenTok Platform.
Our Services continue to grow and change. Please refer to our Site for further information about the Services we provide.
1.2. Limitations of our Services
We offer a variety of Services to help our users find, coordinate, and maintain care for their families. However, we do not employ any Care
Providers. Except as set forth below, Care Seekers are the potential employers of Care Providers and are responsible for compliance with
all applicable employment and other laws in connection with any employment relationship they establish (such as applicable payroll, tax and
minimum wage laws). The only exceptions are when an individual Care Provider is employed by Care Concierge or by a third-party service
provider we or Care Concierge contract with, such as a nanny agency that provides backup care through our Backup Care Service. In those
limited circumstances, unless otherwise provided in the Additional Terms related to those Services, Care Concierge or the third-party
service provider we or Care Concierge contract with is the employer of the Care Provider. Further, with the exception of Care Providers
employed by Care Concierge, we do not have control over the quality, timing, or legality of the services actually delivered by Care
Providers, or of the integrity, responsibility or actions of Care Seekers or Care Providers and we neither refer or recommend Care Seekers
or Care Providers nor make any representations about the suitability, reliability, timeliness, and accuracy of the services provided by
Care Providers or the integrity, responsibility or actions of Care Seekers or Care Providers whether in public, private or offline
Through the Premium Plus and Senior Care Planning Services, Care Concierge or we may provide families with a customized list of potential
individuals, companies and/or agencies to consider based on the information the family provides us regarding their and their loved one's
needs and preferences. In providing these services, neither we, Care Concierge nor our respective employees are making a referral to, or
endorsing, any individual, company or agency nor are we or Care Concierge providing any medical, diagnostic, treatment or clinical service
or engaging in any conduct that requires a professional license.
Through the Backup Care Service, the third parties we or Care Concierge contract with to provide services in support of that Service select
the individual Care Providers from their agency who provide the backup or senior care service. We and Care Concierge contract with only
reputable agencies that have entered into an agreement with us pursuant to which they represent that each of their individual Care
Providers has passed a screening process including background and reference checks. However, each such agency operates independently of
Care.com and is not under our control. Accordingly, neither we nor Care Concierge assumes responsibility for the conduct of, or quality of
the services provided by, such agencies or the individual Care Providers they employ or otherwise engage to provide services in support of
the Backup Care Services. Any issues concerning the foregoing must be resolved directly with the agency and/or the individual Care Provider
the agency selected to provide the services.
Care Seeker and Care Provider content is primarily user generated, and we do not control or vet user generated content for accuracy.
Care.com does not assume any responsibility for the accuracy or reliability of any information provided by Care Providers or Care Seekers
on or off this Site. We may offer certain Registered Users the opportunity to verify certain information such as their email address or
cell phone number. If we indicate that a Registered User has verified certain information, it means that the user has complied with the
process we have established for verifying such information. However, we do not guarantee, nor do we represent or warrant as to, the
accuracy of such information.
With the exception of Care Providers employed by Care Concierge, Care.com is not responsible for the conduct, whether online or
offline, of any Care Seeker, Care Provider or other user of the Site or Services. Moreover, Care.com does not assume and expressly
disclaims any liability that may result from the use of information provided on our Site. All users, including both Care Seekers and
Care Providers, hereby expressly agree not to hold Care.com (or Care.com's officers, directors, shareholders, employees, subsidiaries,
other affiliates, successors, assignees, agents, representatives, advertisers, marketing partners, licensors, independent contractors,
recruiters, corporate partners or resellers, or your employer, if you enrolled in Care.com through their employer's benefits program,
hereinafter "Affiliates") liable for the actions or inactions of any Care Seeker, Care Provider or other third party or for any
information, instruction, advice or services which originated through the Site, and, to the maximum extent permissible under applicable
law, Care.com and its Affiliates expressly disclaims any liability whatsoever for any damage, suits, claims, and/or controversies that
have arisen or may arise, whether known or unknown therefrom.
1.3. User Responsibilities
Any screening of a Care Seeker or Care Provider and his, her or its information by Care.com is limited and should not be taken as
complete, accurate, up-to-date or conclusive of the individual's or entity's suitability as an employer or care provider. Registered
Users are solely responsible for interviewing, performing background and reference checks on, verifying information provided by, and
selecting an appropriate Care Seeker or Care Provider for themselves or their family. The only exception is when a third party we or
Care Concierge contracts with to provide services in support of the Backup Care Service selects on behalf of the Registered User the
specific individual Care Provider from the agency who will provide backup or senior care services. In that limited circumstance only,
the agency (as opposed to the Registered User) is responsible for screening the Care Provider it selects on behalf of the Registered
Please visit our
for recommendations on how to make more informed hiring and employment decisions. Each Care Seeker is responsible for complying with
all applicable employment and other laws in connection with any employment relationship they establish, including verifying the age of
the Care Provider they select as well as that Care Provider's eligibility to work in the US. If you are a Parent Registered User (as
defined in Section 3.3 below), you also agree to assume the responsibilities set forth in Section 3.3 (Teen Providers, Parent
Registered Users, and Parent Monitored Accounts).
Eligibility to Use the Site and Services; Representations and Warranties
To be eligible to use our Services, you must meet the following criteria:
Our Services are available only to individuals who are eighteen (18) years of age or older; provided, however, that individuals fourteen
(14) to seventeen (17) years of age may join Care.com as Care Providers subject to the terms set forth in Section 3.3 and any applicable
Additional Terms. If you do not meet the above age requirements, do not register to use the Site or Services.
The Site and the Services are currently available only to individuals who are legally in the jurisdiction of the United States or the
territory of Puerto Rico. If you reside outside the United States or Puerto Rico, visit our Site homepage for a listing of other countries
where Care.com subsidiaries or affiliates offer similar services.
If you are registering to be a Care Provider, you must be permitted to legally work within the United States.
Neither you nor any member of your household may have ever been (i) the subject of a complaint, restraining order or any other legal
action involving, arrested for, charged with, or convicted of any felony, any criminal offense involving violence, abuse, neglect, fraud or
larceny, or any offense that involves endangering the safety of others, dishonesty, negligence or drugs, or (ii) registered, or currently
required to register, as a sex offender with any government entity.
You must not be a competitor of Care.com or using our Services for reasons that are in competition with Care.com.
If you are an individual Care Seeker you must not have had fifteen or more employees for each working day in each of twenty or more
calendar weeks in the current or preceding calendar year (or five or more if you are seeking services in the State of California).
If you provide child care services in the State of Kansas, you must not be a licensed day care provider or provide your services outside
the child's home.
2.2. Representations and Warranties
By requesting to use, registering to use and/or using the Site or the Services, you represent and warrant that you have the right,
authority and capacity to enter into these Terms and you commit to abide by all of the terms and conditions hereof. You also represent and
warrant that you meet the eligibility criteria set forth in section 1.2 above.
Rules for User Conduct and Use of Services
3.1. Registration, Posting, and Content Restrictions
The following rules pertain to "Content", defined as any communications, images, sounds, videos, and all the material, data, and
information that you upload or transmit through the Site or Services, or that other users upload or transmit, including without limitation
any content, messages, photos, audios, videos, reviews or profiles that you publish or display (hereinafter, "post"). By transmitting and
submitting any Content while using our Service, you agree, represent and warrant as follows:
You are responsible for providing accurate, current and complete information in connection with your registration for use of the Site and
You will register your account in your own legal name, even if you are seeking care for another individual or family member.
All Content you post will be in English as the Site and Services are not currently supported in any other languages.
You are solely responsible for any Content that you post on the Site, or transmit to other users of the Site. You will not post on the
Site, or transmit to other users, any defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, threatening,
harassing, defamatory, racially offensive, or illegal material, or any material that infringes or violates another party's rights
(including, but not limited to, intellectual property rights, and rights of privacy and publicity), or advocate, promote or assist any
unlawful act such as (by way of example only) copyright infringement or computer misuse, or give the impression that any Content emanates
from Care.com where this is not the case. You will not provide inaccurate, misleading, defamatory or false information to Care.com or to
any other user of the Site, and all opinions stated as part of Content must be genuinely held. Without limiting the foregoing, you
represent and warrant to us that you have the right and authority to post all information you post about yourself or others, including
without limitation that you have authorization from a parent or guardian of any minor who is the subject of any Content you post to post
You understand and agree that Care.com may, in its sole discretion, review and delete any Content, in each case in whole or in part, that
in the sole judgment of Care.com violates these Terms or which Care.com determines in its sole discretion might be offensive, illegal, or
that might violate the rights, harm, or threaten the safety of users of the Site or others.
You have the right, and hereby grant, to Care.com, its Affiliates, licensees and successors, an irrevocable, perpetual, non-exclusive,
fully paid-up, transferable, worldwide license to use, copy, perform, display, reproduce, adapt, modify and distribute your Content and to
prepare derivative works of, or incorporate into other works, such Content, and to grant and authorize sublicenses of the foregoing. You
further represent and warrant that public posting and use of your Content by Care.com will not infringe or violate the rights of any third
Your use of the Service, including but not limited to the Content you post on the Service, must be in accordance with any and all
applicable laws and regulations.
Care.com is not responsible for any claims relating to any inaccurate, untimely or incomplete information provided by users of the Site.
We welcome your feedback and questions about the Site and Services. However, you agree that any comments, ideas, messages, questions,
suggestions, or other communications you send to us or share with us through any channel (including, without limitation, the Site, email,
telephone, surveys, and our social media accounts) shall be and remain the exclusive property of Care.com and we may use all such
communications, all without notice to, consent from, or compensation to you.
Opinions, advice, statements, offers, or other information or content made available on the Site or through the Service, but not directly
by Care.com, are those of their respective authors. Such authors are solely responsible for such content. Care.com does not: (i) guarantee
the accuracy, completeness, or usefulness of any information on the Site or available through the Service, or (ii) adopt, endorse or accept
responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party that appears on the Site or through
the Service. Under no circumstances will Care.com or its Affiliates be responsible for any loss or damage resulting from: a) your reliance
on information or other content posted on the Site or transmitted to or by any user of the Site or Service; or b) reviews or comments made
about you on the Site by other users.
You agree that Care.com has no obligation to remove any reviews or other information posted on the Site about you or any other person or
entity. If you disagree with a review, you may post one rebuttal to the review, provided your rebuttal complies with these Terms. You may
not terminate your registration and re-register in order to prevent a review from being associated with your account. The author of a
review can always remove or request removal of a review they have written.
To the maximum extent permitted by law, Care.com disclaims any liability whatsoever for any misstatements and/or misrepresentations
made by any users of the site. Users hereby represent, understand and agree to hold Care.com harmless for any misstatements and/or
misrepresentations made by or on behalf of them on this site or in any other venue.
3.2. Exclusive Use
If you are a Care Seeker, you may use your account only to find care for yourself, your parents, your children, your grandchildren or
individuals for whom you are otherwise the legal guardian. If you are a Care Provider, you may use your account only to find care jobs for
yourself. You are responsible for all activity on and use of your account, and you may not assign or otherwise transfer your account to any
other person or entity.
3.3. Teen Providers, Parent Registered Users, and Parent Monitored Accounts
If you are fourteen (14) to seventeen (17) years of age and would like to participate in Care.com as a Care Provider (a "Teen Provider"),
you may register to use the Site and Services but only if your parent or legal guardian consents to your registration through the Care.com
site and also becomes a registered user (a "Parent Registered User"). Parent Registered Users will receive a copy of all communications
between the Teen Provider and other Registered Users as well as a copy of all emails Care.com sends to the Teen Provider. Parent Registered
Users may respond to communications sent by other Registered Users to the Teen Provider and may report inappropriate message content to
Care.com. Parent Registered Users may also log in to, update the settings of and terminate their Teen Provider's account.
For purposes of these Terms, Parent Registered Users and their Teen Provider(s) are deemed to be Care Providers. By registering as a Parent
Registered User, you hereby represent, warrant, understand, agree to and accept these Terms and any applicable Additional Terms in their
entirety on behalf of yourself and your Teen Provider whether or not you use the Site or Services, including without limitation Care.com's
right to run the verification and background checks described in Section 4 below. You further understand and agree that you will ensure
your Teen Provider's compliance with these Terms and that you are responsible for any noncompliance by your Teen Provider.
If you are a Parent Registered User, you also agree that you are responsible for monitoring the account of your Teen Provider as well as
your Teen Provider's activities both on and off of the Site, including monitoring who your Teen Provider communicates with and meets both
on and off the Site and with whom he or she agrees to provide caregiver services.
If you register to use the Site as a Teen Provider, the first time you try to log in to your account after you turn eighteen (18), you will
be required to agree to the Terms as in effect at the time, including the consents to run the verification and background checks described
in Section 4 below. Once you accept the terms and log in, the parent monitoring functionality of your account will be removed and your
Parent Registered User will no longer have access to your account. If you do not agree to the Terms after you turn eighteen (18), Care.com
may terminate your access to all or part of the Care.com Site, remove your profile and/or any Content posted by or about you from the Site,
and/or terminate your registration in Care.com, with or without notice.
3.4. Prohibited Uses
By using the Site or Services of Care.com, you agree that you will not under any circumstances:
use the Site, Services, or any information contained therein in any way that is abusive, threatening, obscene, defamatory, libelous, or
racially, sexually, religiously, or otherwise objectionable and offensive;
use the Site or Services for any unlawful purpose, for any purpose not expressly intended by Care.com or for the promotion of illegal
attempt to, or harass, abuse or harm another person or group;
use another user's Care.com account;
provide false or inaccurate information when registering an account on Care.com, using the Services or communicating with other
attempt to re-register with Care.com if we have terminated your account for any or no reason or terminate your registration and
re-register in order to prevent a review from being associated with your account;
interfere or attempt to interfere with the proper functioning of Care.com's Services;
make any automated use of the system, or take any action that we deem to impose or to potentially impose an unreasonable or
disproportionately large load on our servers or network infrastructure;
bypass any robot exclusion headers or other measures we take to restrict access to the Service or use any software, technology, or device
to scrape, spider, or crawl the Service or harvest or manipulate data;
use the communication systems provided by or contacts made on Care.com for any commercial solicitation purposes;
publish or link to malicious content intended to damage or disrupt another user's browser or computer.
In order to protect our users from prohibited activity, we reserve the right to take appropriate actions, including but not limited to
restricting the amount of phone numbers a Care Seeker may view or the amount of emails a user may send in any 24-hour period to an amount
which we deem appropriate in our sole discretion.
Should Care.com find that you violated the terms of this Section or any terms stated herein, Care.com reserves the right, at its sole
discretion, to immediately terminate your use of the Site and Services. By using the Site and/or Services, you agree that Care.com may
assess, and you will be obligated to pay, a $10,000 daily penalty for scraping, either in a manual or automatic manner, Care Provider or
Care Seeker information, including but not limited to, names, addresses, phone numbers, or email addresses, copying copyrighted text, or
otherwise mis-using or mis-appropriating Site content, including but not limited to, use on a "mirrored", competitive, or third party site.
This fee shall be in addition to any other rights Care.com may have under these Terms or applicable law.
Further, in order to protect the integrity of the Site and the Services, Care.com reserves the right at any time in its sole discretion to
block users from certain IP addresses from accessing the Site.
Background and Verification Checks
4.1 Care Providers Can Order or Authorize Background Checks about Themselves and Can Authorize the Sharing of Them with Other Members
Care.com offers the following background check services from consumer reporting agencies: Motor Vehicle Records Check, Criminal Records Check, Criminal+ MVR Check and Premier Background Checks (collectively "Background Checks").
Motor Vehicle Records Check, Criminal Records Check and Criminal+ MVR Check must be ordered by Care Providers on themselves to try to increase their chances of employment or by a Care Seekers who are considering hiring them.
Premier Background Checks are ordered by Care Seekers, subject to the written authorization of the Care Provider who is the subject of the check. These background check services require payment of a separate fee by the Member
who is initiating the background check request.
Each of these Background Check services are regulated by the Fair Credit Reporting Act ("FCRA"), and the background reports resulting from
these services are considered "consumer reports" under FCRA. Consumer reports may contain information on your character, general
reputation, personal characteristics, and mode of living, including but not limited to consumer credit, criminal history, workers'
compensation, driving, employment, military, civil, and educational data and reports.
Care.com will receive a copy of each background check you order or authorize through Care.com. See Section 4.3 below
for information regarding Care.com's use of these Background Checks. If you order a Motor Vehicle Records Check, Criminal Records Check or Criminal+ MVR Check on yourself, you will be emailed a copy of the results if it does not come back clean.
You are responsible for making sure that the email addresses you provide to Care.com is correct, knowing that sensitive information will be sent to it.
You can order a Motor Vehicle Records Check, Criminal Records or Criminal+ MVR Records Check in response to a request by a Care Seeker who is considering hiring you. If the check comes back with no issues, we will forward the check to the Care Seeker who requested it.
If the results of a Motor Vehicle Records Check, Criminal Records Check or Criminal+ MVR Check result in Care.com suspending or terminating your account, that information will not be shared with other users.
If a Care Seeker orders a premier background check pursuant to your written authorization, the consumer reporting agency that performed the
check will provide it directly to you and to the Care Seeker who ordered it based on your authorization that the Care Seeker obtains the
The results of a premier background check ordered by a Care Seeker pursuant to your written authorization will be shared directly with
the Care Seeker regardless of its contents.
If you have ordered a Background Check from a third-party consumer reporting agency through Care.com, we may indicate in your profile that
you have completed that check. However, we will not share the results with any other site visitor or Registered User without your specific
4.2. Special Responsibilities of Care Seekers under FCRA
Care Seekers may request and receive a copy of a Background Check on a Care Provider, subject to the Care Provider's explicit instructions
about who may have access to such a report.
If you receive a copy of a background report, you warrant that you will use such information only for a purpose permitted by FCRA, such as
an employment purpose, and that you will comply with any and all applicable obligations of FCRA as well as all other applicable consumer
Your responsibilities in using the information contained the background check can be found at http://www.ftc.gov/tips-advice/business-center/guidance/using-consumer-reports-what-employers-need-know. FCRA governs the use of
reports obtained from a consumer reporting agency, such as the third party consumer reporting agencies we use.
If there is negative data in a check you receive, and you choose to take "adverse action" (i.e. choose to pass on that individual's
candidacy) on the basis of this negative data, you must agree to take certain procedural steps, which can be found at http://www.ftc.gov/tips-advice/business-center/guidance/using-consumer-reports-what-employers-need-know. These include notifying
the individual who is the subject of the report of your decision to take adverse action based on information contained in the report and
the subject's right to contest the accuracy or completeness of the report. Moreover, if the subject contests the report with the consumer
reporting agency, you are required to suspend the hiring process while the agency researches the accuracy and completeness of the report.
4.3 Care.com May Review and Use Background Checks You Order or Authorize About Yourself
By using the Site or Services as an individual Care Provider, you acknowledge and agree that Care.com may review and use any Background
Checks you have ordered or authorized about yourself for the legitimate business purpose of protecting the safety and integrity of our
Site and its users and reserves the right to terminate your membership based on the information contained in such report, even if such
information was subsequently dismissed.
If Care.com terminates your membership or access to the Site on the basis of information in a Background Check, we will notify you and
provide you the name and contact information of the consumer reporting agency that created the report. We will also provide you a copy of
the report unless the consumer reporting agency has already provided you a copy or access to it. You hereby represent, understand and
expressly agree that Care.com does not have control over or assume any responsibility for the quality, accuracy, or reliability of the
information included in these Background Checks. Furthermore, any inaccuracies in the report must be addressed with the consumer reporting
agency that issued it and not Care.com.
4.4 Care.com May Order and Use Background Checks About You
By using the Site or Services as a Care Seeker or Care Provider, you hereby acknowledge and agree that Care.com has the right, but not the
obligation, to use a third-party consumer reporting agency on an ongoing basis to use your personal information to run periodic background
checks on you for the legitimate business purpose of protecting the safety and integrity of our Site and its users ("Internal Background
Checks"). Care.com may order these checks when you register with Care.com and thereafter in connection with your continued use of our
Services and/or interaction with our Site (such as by contacting or communicating with other members, posting or updating a job or profile,
ordering or authorizing a Background Check, etc.).
These Internal Background Checks are also regulated by FCRA, and the background reports resulting from these services are considered
"consumer reports" under FCRA. Consumer reports may contain information on your character, general reputation, personal characteristics,
and mode of living, including but not limited to consumer credit, criminal history, workers' compensation, driving, employment, military,
civil, and educational data and reports.
You understand and agree that Care.com may review the information provided by the third-party consumer reporting agency and that Care.com
retains the right to terminate your Care.com registration based on the information it receives from these checks, even if such information
was subsequently dismissed. If Care.com terminates your membership or access to the Site on the basis of information in a background
report, we will notify you and provide you the name and contact information of the consumer reporting agency that created the report. We
will also provide you a copy of the report unless the consumer reporting agency has already provided you a copy or access to it. You hereby
represent, understand and expressly agree that Care.com does not have control over or assume any responsibility for the quality, accuracy,
or reliability of the information included in these checks. Furthermore, any inaccuracies in the report must be addressed with the consumer
reporting agency that issued it (and not Care.com) within the time period specified in your notice.
BY AGREEING TO THESE TERMS AND USING OUR SITE, YOU AGREE TO ALLOW CARE.COM TO PERFORM THESE INTERNAL BACKGROUND CHECKS FOR THE PURPOSES
DESCRIBED ABOVE. IF YOU DO NOT WANT THESE INTERNAL BACKGROUND CHECKS TO BE PERFORMED, YOU SHOULD NOT USE CARE.COM. NO FURTHER CONSENT
FROM YOU IS REQUIRED FOR THESE CHECKS TO BE PERFORMED.
4.5. Care.com May Regularly Verify Your Identity and the Accuracy of Your Representations and Warranties
By registering as a Care Provider or Care Seeker, you authorize Care.com, and acknowledge that for purposes of promoting the safety and
integrity of its Site and Service, Care.com reserves the right, but not the obligation, to utilize third party service providers to verify
on an ongoing basis that your registration data is accurate and that the representations and warranties in Section 2.2 above addressing
legal matters such as complaints, arrests, sex offender status, etc. are also true ("Verification Checks"). These third parties may use
data from a variety of sources, under a variety of circumstances, for these site safety purposes including, without limitation, information
from national criminal databases, sex offender registries, certain media streams, terrorist watch lists, criminal and fugitive watch lists,
fraud watch lists, law enforcement reports, and other data.
You agree that Care.com may take such action in response to Verification Checks as it deems appropriate in its sole discretion, including
without limitation suspending and/or terminating your membership, should it determine that you have violated any representation or warranty
or any other provision of these Terms or are otherwise unsuitable for Care.com.
You also hereby represent, understand and expressly agree that Care.com does not have control over or assume any responsibility for the
quality, accuracy, or reliability of the information included in a Verification Check. We do not typically communicate the results of a
Verification Check to any third party, though we reserve the right to do so for law enforcement or other safety-related purposes.
BY AGREEING TO THESE TERMS, YOU AGREE TO ALLOW CARE.COM TO PERFORM THE VERIFICATION CHECKS DESCRIBED ABOVE. IF YOU DO NOT WANT THESE
VERIFICATION CHECKS TO BE PERFORMED, YOU SHOULD NOT USE CARE.COM. NO FURTHER CONSENT FROM YOU IS REQUIRED FOR THESE VERIFICATION CHECKS
TO BE PERFORMED.
4.6 Release of Liability for Results of Background Checks, Internal Background Checks, and Verification Checks
If you decide to use or access information included in a background check, you hereby represent, understand and
expressly agree that those checks are not always accurate or complete (or based on information that is accurate or
complete) and that the specific records searched, and the comprehensiveness of the search, varies by the type of
background bheck ordered, as well as the state and county where the check is performed. For example, many jurisdictions
only include felony conviction records (and not, for example, misdemeanor or arrest records) in the national criminal
data base, which is the only data source utilized for preliminary background checks other than the sexual offender
registry. Moreover, some states include only registered sex offenders in that database.
You expressly acknowledge that Care.com has no obligation to perform Background Checks, Internal Background Checks, or Verification Checks
on any Registered Users. To the extent Care.com performs such checks on certain Registered Users, the checks are limited and should not be
taken as complete, accurate, up-to-date or conclusive evidence of the accuracy of any information those users have provided or of their
eligibility to use the Services.
Termination of Registration
Should Care.com determine that you are not eligible to use the Services, have violated any terms stated herein or in any of the Additional
Terms, are not suitable for participation as a Registered User, or have mis-used or mis-appropriated Site content, including but not
limited to use on a "mirrored," competitive, or third-party site, Care.com reserves the right, at its sole discretion, to immediately
terminate your access to all or part of the Care.com Site and/or Services, to remove your profile and/or any content posted by or about you
from the Site, and/or to terminate your registration in Care.com, with or without notice. Upon termination, Care.com shall be under no
obligation to provide you with a copy of any content posted by or about you on the Site.
In any event, Care.com also reserves the right, in its sole discretion, to terminate your access to all or part of the Care.com Site
and/or Services, to remove your profile and/or any content posted by or about you from the Site, and/or to terminate your registration
in Care.com, for any reason or no reason, with or without notice. If we terminate your registration, we have no obligation to notify
you of the reason, if any, for your termination.
Following any termination of any individual's use of the Site or the Services, Care.com reserves the right to send a notice thereof to
other Registered Users with whom we believe the individual has corresponded.
Our decision to terminate an individual's registration and/or to notify other Registered Users with whom we believe the individual has
corresponded does not constitute, and should not be interpreted or used as information bearing on, the individual's character, general
reputation, personal characteristics, or mode of living.
Links To External Sites
Links from the Site to external sites (including external sites that are framed by Care.com) or inclusion of advertisements do not
constitute an endorsement by Care.com of such sites or the content, products, advertising and other materials presented on such sites or of
the products and services that are the subject of such advertisements, but are for users' reference and convenience.
Users access them at their own risk. It is the responsibility of the user to evaluate the content and usefulness of the information
obtained from other sites. Care.com does not control such sites, and is not responsible for their content. Just because Care.com has
hyperlinks to such sites does not mean that Care.com endorses any of the material on such sites, or has any association with their
Users further acknowledge that use of any site controlled, owned or operated by third parties is governed by the terms and conditions of
and/or viewing of links that may appear on this Site. All users hereby agree to hold Care.com harmless from any liability that may result
from the use of links that may appear on the Site.
Payment And Refund Policy
In order to utilize some Care.com Services or product offerings, the user of such Services or product offerings must pay Care.com either a
recurring subscription, one-time, or other fees. In addition, the user is responsible for any state or local sales taxes associated with
the Services or product offerings purchased.
8.1 Billing and Payment
If you sign up for a Care.com paid membership subscription, you agree to pay Care.com all subscription charges associated with the plan you
subscribe to as described on the Site at the time you subscribe and provide your payment information. You also authorize Care.com to charge
your chosen payment provider according to the terms of the plan to which you subscribe. The subscription period and the amount and
frequency of the charges will vary depending on the subscription plan you select. Care.com reserves the right to correct any errors or
mistakes that it makes even if it has already requested or received payment.
To the extent you elect to purchase other Services or product offerings we may offer for a fee, you authorize Care.com to charge your
chosen payment provider for the Services and/or products you purchase. You agree that if Care.com already has your credit card on file as a
result of prior purchases you have made, we may charge that credit card for the additional Services/products you purchase.
8.2 Automatic Subscription Renewal and Cancellation
CARE.COM PAID MEMBERSHIP SUBSCRIPTIONS WILL CONTINUE INDEFINITELY UNTIL CANCELLED BY THE USER. AFTER YOUR INITIAL SUBSCRIPTION
COMMITMENT PERIOD, AND AGAIN AFTER ANY SUBSEQUENT SUBSCRIPTION PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR AN ADDITIONAL
EQUIVALENT PERIOD AS THE SUBSCRIPTION TERM YOU ORIGINALLY SELECTED AND AT THE SUBSCRIPTION RATE AND FREQUENCY DISCLOSED TO YOU ON THE
SITE WHEN YOU ORIGINALLY SUBSCRIBED, UNLESS OTHERWISE PROVIDED AT THE TIME YOU SUBSCRIBED. IF YOU SIGN UP FOR A PAYMENT PLAN THAT
ALLOWS YOU TO BE CHARGED MONTHLY OVER THE SUBSCRIPTION PERIOD AND YOU DECIDE TO CANCEL YOUR SUBSCRIPTION DURING THE SUBSCRIPTION
PERIOD, YOU ACKNOWLEDGE AND AGREE THAT YOU WILL CONTINUE TO BE BILLED FOR THE SUBSCRIPTION ON A MONTHLY BASIS UNTIL ITS ORIGINALLY
SCHEDULED EXPIRATION DATE.
You may cancel your paid membership subscription by following the instructions on your account settings page or contacting Care.com's customer service department at (877) 227-3115 or email@example.com. If you cancel your subscription,
you typically will be permitted to use your subscription until the end of your then-current subscription term. Your subscription will not
be renewed after your then-current term expires, but your credit card will be charged, and you will be required to pay, any cancellation or
other fees associated with your early termination and disclosed to you at the time you signed up for the subscription plan.
8.3 Refund Policy
Except as set forth below or as described on the Site at the time you subscribe, all payments for services/products are non-refundable
and there are no refunds or credits for unused or partially used services/products or service/product cancellations.
Notwithstanding the foregoing, if you have a paid membership subscription that is automatically renewed, we will refund the most recent
charge to your credit card if (i) you have not used your subscription during the current subscription renewal period and (ii) you downgrade
or cancel your membership and request a refund of the most recent charge to your credit card within thirty (30) days of the most recent
charge. Any such refunds will apply only to the most recent charge, regardless of how such refund request is made, for example, whether to
Care.com or to your credit card company. Additionally, if you are a Care Seeker and you post a bona fide job during your initial paid
membership subscription period, we will refund your initial paid membership subscription charge if (a) you do not receive any responses to
your first job posting within three (3) days of posting and (b) you contact us within thirty (30) days of your initial subscription charge
to downgrade or cancel your membership and have not continued to use your account within that period. In addition, Care.com reserves the
right to immediately downgrade or cancel your membership after payment of your refund. Care.com does not provide refunds or credits under
any other circumstances, unless it determines in its sole discretion that a refund or credit is warranted due to extenuating circumstances,
such as a duplicate account.
8.4 Free Trial Offers
Care.com may offer limited-time free trial subscriptions to certain users from time-to-time. Users who sign up for a Care.com Service on a
free trial basis may have limited access to the Service and/or features of the Site. If a user signs up for a free trial subscription,
after the expiration of the free trial period, the user will be charged the price then in effect for a subscription to the Service, unless
otherwise provided to him or her when he or she originally subscribed. If a user does not want to continue with the Service after the
expiration of the free trial period, the Care Seeker or Care Provider must downgrade or cancel their subscription, and request a refund of
the subscription fee within thirty (30) days of being charged the subscription fee for the Service. Upon cancellation, the Care Seeker or
Care Provider's credit card will be refunded for the amount of the most recent subscription charge so long as he or she has not used the
subscription after the expiration of the free trial period.
Release of Liability for Conduct and Disputes
We are not an employer of Care Providers. Care Seekers may seek the services of a Care Provider through the use of the Site or Services,
and Care Providers may post profiles and submit proposals to Care Seekers regarding their services. In some instances, such as through the
Premium Plus and Senior Care Planning Services, we or Care Concierge may provide Care Seekers a customized list of potential individuals,
companies and/or agencies to consider based on the information the Care Seeker provides us regarding their and their loved one's needs and
preferences. However, if a Care Seeker agrees on the provision of services from an individual, company or agency we or Care Concierge
identifies through any of those Services, such agreement is solely between the Care Seeker and the Care Provider; neither Care.com nor Care
Concierge is a party to any such agreement. In some instances, such as through the Backup Care Service, the third parties we or Care
Concierge contract with to provide services in support of that Service select the individual Care Providers from their agency who provide
the backup or senior care service. We and Care Concierge contract with reputable agencies that have entered into an agreement with us
pursuant to which they represent that each of their individual Care Providers has passed a screening process including background and
reference checks. However, each such agency operates independently of Care.com and is not under our control. Any issues concerning the
conduct of a Care Seeker or Care Provider including, without limitation, the services received by the Care Seeker or payment due to the
Care Provider, must be resolved directly by the Care Seeker and the Care Provider. Care.com will not be held responsible and expressly
disclaims any liability whatsoever for any claims, demands or damages direct or indirect of every kind and nature, known and unknown,
suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such issues. By using this Site or our
Services, you hereby represent, understand, and expressly agree to hold Care.com harmless for any claim or controversy that may arise from
any disputes between you and any Care Seeker, Care Provider or other user(s) of the Site that are not Care Providers employed by our
subsidiary, Care Concierge. You agree to take reasonable precautions in all interactions with Care Seekers, Care Providers or other users
of the Site or the Services, particularly if you decide to meet offline. In addition, you agree to visit the Care.com Safety Center at
www.care.com/safety-center-p1273.html prior to using the Service. By using the
Site or the Services, you do hereby agree to report any alleged improprieties of any users therein to Care.com immediately by notifying
Care.com of the same via electronic correspondence.
Except with respect to Teen Providers (as described in Section 3.3), Care.com is intended for people 18 or over and Care Seekers and Care
Providers should monitor children's use of the Internet and deny access to the Site to anyone under the age of 18. Care.com will not
knowingly collect any information from individuals under 13. You must identify your age during the registration process, and we do not
assume any responsibility for any misrepresentations regarding your age when using this Site. Should we determine that you do not meet the
age requirements for using our Site or Services, your registration will be terminated immediately.
Disclaimers; Limitations; Waivers; Indemnification
11.1. No Warranty
The information and materials contained on the Site, including text, graphics, information, links or other items are provided "as is," "as
available." Further, opinions, advice, statements, offers, or other information or content made available through the Services, but not
directly by Care.com, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible
for such content.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CARE.COM DOES NOT: (1) WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF THIS
INFORMATION AND MATERIALS; (2) ADOPT, ENDORSE OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR
STATEMENT MADE BY ANY PARTY OTHER THAN CARE.COM; (3) WARRANT THAT YOUR USE OF THE SERVICES WILL BE SECURE, FREE FROM COMPUTER VIRUSES,
UNINTERRUPTED, ALWAYS AVAILABLE, ERROR-FREE OR WILL MEET YOUR REQUIREMENTS, OR THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED; OR
(4) GIVE ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. TO THE EXTENT PERMITTED BY
APPLICABLE LAW, CARE.COM EXPRESSLY EXCLUDES ALL CONDITIONS, WARRANTIES AND OTHER TERMS WHICH MIGHT OTHERWISE BE IMPLIED BY STATUTE,
COMMON LAW OR THE LAW OF EQUITY AND DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS.
IN ADDITION AND WITHOUT LIMITING THE FOREGOING, CARE.COM MAKES NO REPRESENTATION OR WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED
REGARDING THE SUITABILITY OF ANY USER OF OUR SITE TO PROVIDE SERVICES AS A CARE PROVIDER OR TO EMPLOY THE SERVICES OF A CARE PROVIDER.
WITH RESPECT TO CORPORATE CARE SEEKERS, THE INFORMATION AND MATERIAL CONTAINED ON THE SITE IS PROVIDED FOR YOUR INTERNAL USE ONLY AND
MAY NOT BE COPIED OR REDISTRIBUTED FOR ANY REASON. THIS INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE INFORMATION
IS THE INTELLECTUAL PROPERTY OF THE CORPORATE CARE SEEKER, CARE.COM OR ITS INFORMATION PROVIDERS. IN NO EVENT WILL CARE.COM OR ITS
INFORMATION PROVIDERS BE LIABLE IN ANY WAY WITH REGARD TO SUCH INFORMATION. YOUR USE OF THE INFORMATION MUST IN ALL CASES COMPLY WITH
ALL APPLICABLE LAWS AND REGULATIONS.
11.2. Assumption of Risk
You assume all risk when using the Site and the Services, including but not limited to all of the risks associated with any online or
offline interactions with users of the Site or the Services. You agree to take all necessary precautions, including but not limited to
following the recommendations set forth in Care.com's Safety Center at www.care.com/safety-center-p1273.html, when interacting with other site visitors or Registered Users.
11.3. Limitation of Liability
Incidental Damages and Aggregate Liability.
In no event will Care.com be liable for any indirect, special, incidental, or consequential damages, losses or expenses arising out of or
relating to the use or inability to use the Site or Services, including without limitation damages related to any information received from
the Site or Services, removal of content from the Site, including profile information, any email distributed to any user or any linked web
site or use thereof or inability to use by any party, or in connection with any termination of your subscription or ability to access the
Site or Services, failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line
or system failure, even if Care.com, or representatives thereof, are advised of the possibility of such damages, losses or expenses. UNDER
NO CIRCUMSTANCES WILL CARE.COM'S AGGREGATE LIABILITY, IN ANY FORM OF ACTION WHATSOEVER IN CONNECTION WITH THIS AGREEMENT OR THE USE OF THE
SERVICES OR THE SITE, EXCEED THE PRICE PAID BY YOU FOR YOUR ACCOUNT, OR, IF YOU HAVE NOT PAID CARE.COM FOR THE USE OF ANY SERVICES, THE
AMOUNT OF $25.00 OR ITS EQUIVALENT.
No Liability for non-Care.com Actions.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CARE.COM BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT,
INDIRECT, GENERAL, SPECIAL, COMPENSATORY, AND/OR CONSEQUENTIAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN
CONNECTION WITH THE USE OF THE SITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION, BODILY INJURY, EMOTIONAL DISTRESS, AND/OR ANY OTHER
DAMAGES RESULTING FROM ANYONE'S RELIANCE ON INFORMATION OR OTHER CONTENT POSTED ON THE SITE, OR TRANSMITTED TO OR BY ANY USERS OR ANY OTHER
INTERACTIONS WITH OTHER REGISTERED USERS OF THE SITE OR SERVICES, WHETHER ONLINE OR OFFLINE. THIS INCLUDES ANY CLAIMS, LOSSES OR DAMAGES
ARISING FROM THE CONDUCT OF USERS WHO HAVE REGISTERED UNDER FALSE PRETENSES OR WHO ATTEMPT TO DEFRAUD OR HARM YOU.
In addition to the preceding paragraphs of this section and other provisions of these Terms, any advice that may be posted on the Site is
for informational purposes only and is not intended to replace or substitute for any professional financial, medical, legal, or other
advice. Care.com makes no representations or warranties and expressly disclaims any and all liability concerning any treatment, action by,
or effect on any person following the information offered or provided within or through the Site. If you have specific concerns or a
situation arises in which you require professional or medical advice, you should consult with an appropriately trained and qualified
By agreeing to these Terms, users of the Site and Services agree to indemnify, defend and hold harmless Care.com and its Affiliates from
and against any and all claims, losses, expenses or demands of liability, including reasonable attorneys' fees and costs incurred by
Care.com and its Affiliates in connection with any claim by a third party (including an intellectual property claim) arising out of (i)
materials and content you submit, post or transmit through the Site, or (ii) use of the Site or Services by you in violation of these Terms
of Use or in violation of any applicable law. Users further agree that they will cooperate as reasonably required in the defense of such
claims. Care.com and its Affiliates reserve the right, at their own expense, to assume the exclusive defense and control of any matter
otherwise subject to indemnification by users, and users shall not, in any event, settle any claim or matter without the written consent of
Care.com. Users further agree to hold harmless Care.com and its Affiliates from any claim arising from a third party's use of information
or materials of any kind that users post to the Site.
It is Care.com's policy to respond to notices of alleged copyright infringement with the Digital Millennium Copyright Act ("DMCA"). If you
believe any materials accessible on or from our Site infringe your copyright, you may request removal of those materials (or access
thereto) from the Site by contacting Care.com's copyright agent (identified below) and providing the following information:
Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or
the location (e.g., URL) of an authorized version of the work.
Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its
URL or any other pertinent information that will allow us to locate the material.
Your name, address, telephone number and (if available) e-mail address.
A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its
agent, or the law.
A statement that the information that you have supplied is accurate, and indicating that "under penalty of perjury," you are the
copyright owner or are authorized to act on the copyright owner's behalf.
A signature or the electronic equivalent from the copyright holder or authorized representative.
Care.com's agent for copyright issues relating to this Site is as follows:
77 Fourth Avenue, 5th Floor
Waltham, MA 02451 USA
In an effort to protect the rights of copyright owners, Care.com maintains a policy for the
termination, in appropriate circumstances, of Members and other users of this Site who are repeat infringers.
Agreement to Arbitrate
13.1 Agreement to Arbitrate
This Section 13 is referred to in these Terms as the "Arbitration Agreement". Unless you opt-out in accordance with the opt-out procedures
set forth below, you agree that any and all disputes or claims that have arisen or may arise between you and Care.com or a Care.com
Affiliate, whether relating to these Terms (including any alleged breach thereof), the Services, the Site, or otherwise, shall be resolved
exclusively through final and binding arbitration, rather than a court in accordance with the terms of this Arbitration
Agreement, except you may assert individual claims in small claims court, if your claims qualify. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this
13.2 Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AND CARE.COM AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS
MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND CARE.COM AGREE OTHERWISE, THE ARBITRATOR MAY
NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED,
REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF)
ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S
INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER CARE.COM USERS.
13.3 Pre- Arbitration Dispute Resolution
Care.com is always interested in resolving disputes amicably and efficiently. So before you commence arbitration, we suggest that you
contact us to explain your complaint, as we may be able to resolve it without the need for arbitration. You may contact us via email at firstname.lastname@example.org or at Care.com, Inc., Attn: Legal Department, 77 Fourth Avenue, 5th
Floor, Waltham, MA 02451.
13.4 Arbitration Procedures
Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association's ("AAA") rules and
procedures, including the AAA's Supplementary Procedures for Consumer-Related Disputes (collectively, the "AAA Rules"), as modified by this
Arbitration Agreement. For information on the AAA, please visit its website, http://www.adr.org. Information about the AAA's Rules
and fees for consumer disputes can be found at the AAA's consumer arbitration page, http://www.adr.org/consumer_arbitration. If
there is any inconsistency between the AAA Rules and this Arbitration Agreement, the terms of this Arbitration Agreement will control
unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally
fair arbitration. The arbitrator must also follow the provisions of these Terms as a court would, including without limitation, the
limitation of liability provisions in Section 11. Although arbitration proceedings are usually simpler and more streamlined than trials and
other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an
individual under the Terms and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only
for very limited reasons.
To commence an arbitration against Care.com, you must complete a short form, submit it to the AAA, and send a copy to Care.com at Care.com,
Inc., Attn: Legal Department, 77 Fourth Avenue, 5th Floor, Waltham, MA 02451. For more information, see the AAA's claim filing
page, http://www.adr.org/fileacase. You may represent yourself in the arbitration or be represented by an attorney or another
representative. Once we receive your arbitration claim, we may assert any counterclaims we may have against you.
The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought
is $10,000 or less you or Care.com may elect to have the arbitration conducted by telephone or based solely on written submissions, which
election shall be binding on you and Care.com subject to the arbitrator's discretion to require an in-person hearing, if the circumstances
warrant. Attendance at any in-person hearing may be made by telephone by you and/or Care.com, unless the arbitrator requires otherwise.
The arbitrator will decide the substance of all claims in accordance with the laws of the Commonwealth of Massachusetts, including
recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in
prior arbitrations involving different Care.com users, but is bound by rulings in prior arbitrations involving the same Care.com user to
the extent required by applicable law.
13.5 Costs of Arbitration
Payment of all filing, administration, and arbitrator fees (collectively, the "Arbitration Fees") will be governed by the AAA's Rules,
unless otherwise provided in this Agreement to Arbitrate. If you demonstrate to the arbitrator that you are economically unable to pay your
portion of the Arbitration Fees or if the arbitrator otherwise determines for any reason that you should not be required to pay your
portion of the Arbitration Fees, Care.com will pay your portion of such fees. In addition, if you demonstrate to the arbitrator that the
costs of arbitration will be prohibitive as compared to the costs of litigation, Care.com will pay as much of the Arbitration Fees as the
arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. Each party will be responsible for all other fees it
incurs in connection with the arbitration, including without limitation, all attorney fees. In the event the arbitrator determines the
claim(s) you assert in the arbitration to be frivolous, you agree to reimburse Care.com for all fees associated with the arbitration paid
by Care.com on your behalf that you otherwise would be obligated to pay under the AAA's rules.
All aspects of the arbitration proceeding, and any ruling, decision or award by the arbitrator, will be strictly confidential for the
benefit of all parties.
If a court decides that any term or provision of this Arbitration Agreement other than Section 13.2 is invalid or unenforceable, the
parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing
the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. If a
court decides that any of the provisions of Section 13.2 is invalid or unenforceable, then the entirety of this Arbitration Agreement shall
be null and void. The remainder of the Terms will continue to apply.
13.8 Opt-Out Procedure
You can choose to reject this Arbitration Agreement by mailing us a written opt-out notice ("Opt-Out Notice") in accordance with the terms
of this Section. For new Care.com users, the Opt-Out Notice must be postmarked no later than 30 Days after the date you accept these Terms
for the first time or August 20,2013, whichever is later. If you are already a current Care.com user and previously accepted the Care.com
Terms prior to the introduction of this Arbitration Agreement, the Opt-Out Notice must be postmarked no later than August 20, 2013. You
must mail the Opt-Out Notice to Care.com, Inc., Attn: Legal Department, 77 Fourth Avenue, 5th Floor, Waltham MA 02451. The
Opt-Out Notice must state that you do not agree to the Arbitration Agreement and must include your name, address, phone number, and the
email address(es) used to log in to the Care.com account(s) to which the opt-out applies. You must sign the Opt-Out Notice for it to be
effective. This procedure is the only way you can opt out of the Arbitration Agreement. If you opt out of the Arbitration Agreement, all
other terms of these Terms will continue to apply. Opting out of the Arbitration Agreement has no effect on any previous, other, or future
arbitration agreements that you may have with us.
13.9 Future Changes to this Arbitration Agreement
Notwithstanding any provision in these Terms to the contrary, you and we agree that if we make any change to this Arbitration Agreement
(other than a change to any notice address or website link provided herein) in the future, that change shall not apply to any claim that
was filed in a legal proceeding against Care.com prior to the effective date of the change. Moreover, if we seek to terminate this
Arbitration Agreement from these Terms, such termination shall not be effective until 30 days after the version of these Terms not
containing the Arbitration Agreement is posted to the Site, and shall not be effective as to any claim that was filed in a legal proceeding
against Care.com prior to the effective date of removal.
Governing Law and Jurisdiction
These Terms, and any dispute between you and Care.com, shall be governed by the laws of the Commonwealth of Massachusetts without regard to
principles of conflicts of law, provided that the Federal Arbitration Act shall govern the interpretation and enforcement of Section 13,
the Arbitration Agreement. Unless you and we agree otherwise, in the event that the Arbitration Agreement 13 is found not to apply to you
or to a particular claim or dispute (except for small-claims court actions), either as a result of your decision to opt-out of the
Arbitration Agreement or as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen
or may arise between you and Care.com must be resolved exclusively by a state or federal court located in the Commonwealth of
Massachusetts. You and Care.com agree to submit to the personal jurisdiction of the courts located within the Commonwealth of Massachusetts
for the purpose of litigating all such claims or disputes.
Nothing in this Agreement shall be construed as making either party the partner, joint venturer, agent, legal representative, employer,
contractor or employee of the other. Neither party shall have, or hold itself out to any third party as having any authority to make any
statements, representations or commitments of any kind, or to take any action, that shall be binding on the other, except as provided for
herein or authorized in writing by the party to be bound. The invalidity, illegality or unenforceability of any term or provision of these
Terms shall in no way effect the validity, legality or enforceability of any other term or provision of these Terms. In the event a term or
provision is determined to be invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that
is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and these
Terms shall be enforceable as so modified. Each Affiliate (as defined in Section 1.2) is expressly made a third party beneficiary of this
Agreement and may enforce this Agreement directly against you. This Agreement will be binding on and will inure to the benefit of the legal
representatives, successors and assigns of the parties hereto.
If you have any questions or need further information as to the Site or Services provided by Care.com, or need to notify Care.com as to any
matters relating to the Site or Services please contact Care.com at:
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Waltham, MA 02451 USA