Stephanie B.

“ Stephanie:

Resume Headline: Data Entry/Customer Service/Receptionist
EXPERIENCE: 1/2005 - 11/2006 Protocol Asheville, North Carolina
Industry: Consulting Services
Call Center Rep/QA/HelpDesk/Team Leader

This was a call center which was inbound for infomercials. During my 1st 30 days there I was #1 in my up-selling. The next 30 days I got promoted to QA whereas I evaluated and coached the call...

Stephanie:

Resume Headline: Data Entry/Customer Service/Receptionist
EXPERIENCE: 1/2005 - 11/2006 Protocol Asheville, North Carolina
Industry: Consulting Services
Call Center Rep/QA/HelpDesk/Team Leader

This was a call center which was inbound for infomercials. During my 1st 30 days there I was #1 in my up-selling. The next 30 days I got promoted to QA whereas I evaluated and coached the call center reps on their calls. 30 days from there I went to Help Desk whereas I assisted reps. with irate customers and any disputed customers had with their accounts or products that the rep. could not handle. 30 days from there I got promoted to Team Leader whereas I did weekly reports on reps., data entry on their testing scores and monthly reports to my supervisor on the reps. overall progress so Supervisor could decided on promotions and raises for each rep.

3/2006 - 10/2006 Hess & Associates Sturbridge, Mass.
Industry: Administrative and Support Services
Research Admin.

I was took on by this company to work from home doing research and building their databases while they were in the process of trying to develop the company on the east coast out of the main one in California. I also was responsible for recruiting bridge lenders and building the databases for each dept. within the company. Towards the end of my employment they had presented me with an offer letter. At that time I turned the company down as the offer letter did not appear to be a financial benefit for me nor was the move to be in New Jersey.

11/2005 - 2/2006 Customerlinx Jacksonville, North Carolina
Industry: Consulting Services
Call Center Rep

I handle incoming calls for the center. Accessed customer accounts to handle such issues as billing, connections/disconnections and so forth.

3/1986 - 8/2001 Field Work Greeneville, Johnson City, Tennessee
Industry: Hospitals/Ambulatory Health Care Services
CNA? LPN

I had worked in the medical field off and on for the past 18yrs. doing private duty for families in homes and so forth. After my husband had fell and broke his neck in 2001 and developed seizures on top of being paralyzed from the neck down, and me taking care of him in our home on my own til he passed in 2002 I decided I need a break.

2007-2009 Caregiver for Attorney Roger W. Father

meds., bathing, feeding, errands, charting, laundry etc...

EDUCATION: 5 / 1992 East Tennessee State University US - Tennessee - Johnson City
High School or equivalent
I got my Ged at East Tennessee State University in 1992.
Computers Intermediate Currently used / 20 years
Customer Service Expert 1 year ago / 20 years
Data Entry Expert Currently used / 20 years
Research Intermediate Currently used / 2 years
LANGUAGES:English Fluent - Full Knowledge

Type: Personal
ADDITIONAL INFORMATION:
I consider myself to be very outgoing and when I am with a company I strive to become the best while at the same time being a team player in all aspects. I find I do my best work under pressure such as meeting deadlines, expanding my knowledge in the field I am in so as I can progress further with the company as time allows and my work speaks for itself.
I have a very positive attitude at all times as I feel this is important factor not only for my performance on the job but also the company I work for cause without your company succeeding, I don't succeed.
I also find myself to work well alone with little to none supervision as it's something I truly enjoy doing.



Desired Salary/Wage: Open
Current Career Level: Manager (Manager/Supervisor of Staff)
Years of relevant work experience: 1+ to 2 Years
Work Status: US - I am authorized to work in this country for any employer.
Temporary/Contract/Project
Seasonal Temporary/Contract/Project
Desired Status: Full-Time
Part-Time
Per Diem
Willing to work the following shifts: First Shift (day)

More ”