|Last Updated: August 28, 2012
Information We Collect
The information we collect may include: first name, last name, city, state, address, ZIP code, phone, email address and other information specific to the service requested or provided. If you become a registered subscriber we may collect your credit card information and billing address should you explicitly decide to participate in programs that require this information. Such programs may include becoming a Premium subscriber, running a background check, posting a job as a company recruiter, and other promotions that Care.com may offer from time to time. If you become a registered Care Provider, we may collect your date of birth, gender, resume, company name (if applicable), and ZIP codes served. If you are a company or agency registering as a Care Provider, we may also collect information about the company including the tax id, the year established, and the number of employees. If you request a background check on yourself we may collect your Social Security Number. In addition, if you request a background check on yourself we may obtain criminal background information from a third-party verification service. Use of such a verification service is voluntary.
We may also collect information about third-party references from Care Providers. This information may include the name, phone number, and email address of the third-party reference. This information is collected when a Care Provider creates or updates their profile. This information is collected so that a Care Seeker or Care.com acting on behalf of a Care Seeker can contact the third-party reference to verify information provided by the Care Provider. The information collected about third-party references will not be used for other purposes including marketing. If a third-party reference would like to have their information removed from Care.com, they can contact Care.com Member Care .
If you use our blog on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in this forum.
We use the information we obtain to develop and deliver our services and to fulfill legal requirements. We limit the collection and use of customer information to the minimum we require to deliver superior service to our customers and to administer our business.
Providing your information is voluntary and you can always choose not to provide it by choosing not to use our Site, services, or features.
Cookies and Other Technical Data
As is true of most web sites, when you visit our Site we gather certain information automatically and store it in log files. We gather technical information about your computer such as your IP address, operating system, browser type, pages visited, manner of connection to the Internet, and referring URL. We use this information in aggregate to analyze trends and administer our service. The information that we collect through log files is not tied to personally identifiable information.
Third Party Information Sharing
Care.com reserves the right to send you specific administrative notices that are required by law, regulation, or as needed to service your account. Administrative notices also include notifications of new messages or job postings in your area and responses to jobs that you have posted. You may not opt-out of receiving these administrative emails.
Care Providers have the ability to suppress certain information, such as their phone number(s), from displaying to Care Seekers. Care Providers can set such preferences in the Profile section of their account.
Care.com provides the ability for a user to conduct a background check on themselves with a third-party verification service. If you decide to use this service, a summary of the background check results are made available to you on the Site. You have control over which other users can view the results of your background check. The results may include personal information, such as your first name and last name. Your use of such a service is voluntary.
If you do not want us to share your information with third parties in the business of facilitating communications so they can send you advertisements from companies whose products we believe may be of interest to you, please send us an requesting that we opt you out of that information sharing.
Your Access to Personally Identifiable Information
How We Protect Your Information
Please remember that you also play a valuable role in data security. You should never share your Care.com password with anyone. If you feel your password has been compromised, you should change it immediately by logging into your account and visiting the "My Profile & Settings" section. After you have finished using our Site, you should log out of your Care.com account and exit your browser.
Contact for Privacy Related Issues
201 Jones Road, Suite 500
Waltham, MA 02451 USA