This is the worst child care services I've ever encountered. I was only looking for a temporary child care place when my sitter is not available so didn't really expect much. However I was shocked by how their staff treated me. When I went up there picking my son up, he was in tears. I didn't feel great but didn't think it's a big deal either. The lady who was in charge tried to convince me that he didn't cry before I saw him and I said that's fine. While I was getting ready to pay, I was just trying to have some conversation by asking if he played with someone and said that maybe he just didn't have lots of fun there. She's suddenly lost control and started yelling at me saying that he didn't cry before I showed up and why I wouldn't believe her.... From the very beginning she wasn't in a friendly mood but towards the end she became very rude and it definitely sounded like my comment that "he didn't have much fun" really pissed her off and she couldn't help but scream at me. She apologized in the end but I'd never send my children to KTO again and would advise my friends not to repeat it. This also makes me appreciate my son's school more for their caring and nurturing teachers.
response: I do remember this visit. I will say that I was upset by the encounter, as well. I understand that we are providing a service, but I do believe that, as professionals we should be treated with respect. When this parent picked up, the children started crying immediately. He had cried at drop off, then calmed down and played with the teacher and the toys. Then when Mom came to pick up, he immediately started crying again. I have seen behavior like that many times in my 14 years in child care. Mom was worried that he cried the whole time. I was trying to tell her what activities her son engaged in, but she kept cutting off my comments and did not listen to any thing I was telling her. This parent did not say anything was fine or okay. She just kept saying he didn't have fun or other similar comments not hearing anything I was telling her. She is right, I got frustrated and became very curt once I realized she would not actually listen to what I was saying. However I disagree that I screamed at her. We work very hard to care for each individual child's needs and to be honest, open and helpful with the parents. When the parents are not receptive, it makes our jobs that much harder. KTO strives to provide a family environment for both the child and the parent. Just like parents in the home, parents and care givers, even occasional/temporary ones, must work as a team. By working together we can give each child what they need. While you cannot build that great relationship in one visit, you certainly can set the foundation for it. This time, unfortunately, the foundation never had time to form.