I should have trusted the reviews from the start. 1 and 2 star reviews mean something people do not use this maid service. Incomplete work all the time. I was tolerable because the maids were gracious enough to go and redo a job before they left my home. In hindsight I should have fired them a long time ago- now realizing that missing tasks or incomplete work( urine under toilet seat and bowl, not vacuuming rugs in rooms that can't be missed, leaving product residue in kitchen sinks, forgetting to take trash out, not cleaning ceiling fans, not cleaning a half bath, leaving milk residue and food on kitchen floor that we're supposedly mopped) meant that they were incompetent and ineffective and did not pay attention to detail.

After using this company for two years they attempted to fire me as a customer because they realized that they oversell their work, competency of their maids, and ability to complete what they promote and promise in their packages based on square footage with two maids. After receiving complaints from their maids that they are not being paid for working extra they tried to pass off the extra fee to the customer. What their maids failed to be honest about is that they consistently leave task undone like rinsing shower and leaving free of residue or hair, not leaving shower door streak-free scum free, vacuuming rooms, dusting, taking trash out, or cleaning specific rooms- when asked to come back when a cleaning ends to do those things ( which most have done without complaint) it extends the teams time by 20-25 maybe. The problem is if your maid teams are as highly skilled as you promote then these things would not be missed and therefore no extra time needed. The integrity of the company should now be questioned when they tell the customer it is the "condition of the home, LEGO's on the floor." Owner told me we're not a good fit. To translate means that we are not willing to give you the service that we promote because we are incompetent and our package looks food but honestly we lie about our packages and prices because we are trying to stay competitive and we really can't without overselling.

If a company is providing biweekly and monthly service to a customer for over two years and you have not been able to "revive" the condition of the home then that means your maids are not effective and poorly trained. I am glad that as a customer I caught the game they were trying to play and stopped them before they did- Recap and a favor to the owner re-evaluate and recalculate your pricing for square footage and the task that you promise a two women team can complete. Reevaluate the wage you are paying your maids and pay them fairly or you will be out of business soon. Low ratings and ignorance can only go so far. Do not oversell your service and try and pass the cost on to loyal customers, especially when the complete work is always less than spectacular. Do not use this company you will be sorry there are much better companies out there.