> Recorded Reference Interviews
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Index of FAQs:
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What is a recorded reference interview? What should I do if the recorded interview does not address topics I would like to cover? How do I request a recorded reference interview? I don't see a link to request a recorded interview. Why? I requested a recorded interview and it says "Recorded interview pending." Why is it pending? I requested a recorded interview and it came back as "Unable to complete recorded reference interview." Why? What is required to play the recordings? |
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| What is a recorded reference interview?
When a care provider lists a reference with a valid phone number, we can call the reference on your behalf and post a recording of the call. Once we have the recording on file, we post it to the provider's account so everybody can benefit! We'll also include a transcript of the conversation. |
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| What should I do if the recorded interview does not address topics I would like to cover?
Out of courtesy for the people that have been listed as references, we only call them once. If the recorded reference interview doesn't address topics you'd like to cover, please contact the provider in question and request their reference's contact information directly. |
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| How do I request a recorded reference interview?
If a reference has a phone number and a recorded reference has not been previously requested, there is a link that says "Request recorded reference interview." Clicking this link will start the request! Please allow a few business days while we complete the interview. We'll send you a message to let you know when it's posted. |
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| I don't see a link to request a recorded interview. Why?
There are a few alternatives that you might see in the same space: "Request recorded reference interview" - This means the reference has a phone number on file and a recorded reference has not yet been requested. Go ahead and request one! "Recorded reference interview pending" - This means a recorded interview has been requested and we're still working on it. Please allow a few business days while we complete the interview. "Unable to complete recorded reference interview" - This means we are unable to create a recorded reference interview. Possible reasons might be that the reference does not have a valid phone number listed, we could not reach them, or they declined to participate. "Listen to recorded reference" - This means we successfully recorded an interview with the reference. Clicking this link will show the player where you can play, pause, rewind, or fast forward the recording. |
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| I requested a recorded interview and it says "Recorded interview pending." Why is it pending?
When a recorded reference is pending, it means we are still working on it. Unfortunately, we can't reach everybody on the first try. We will attempt to reach them 6 times—after that we'll chalk them up as unreachable. |
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| I requested a recorded interview and it came back as "Unable to complete recorded reference interview." Why?
This means we are unable to create a recorded reference interview. Possible reasons might be that the reference does not have a valid phone number listed, we could not reach them, or they declined to participate. |
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| What is required to play the recordings?
In order to play the recordings, your web browser must have Javascript enabled. In addition, it requires that you have Flash installed.
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