Help

Welcome to Care.com's Help Page. We hope that we've anticipated any questions you may have about our site and service in the space below. If you have a question which isn't addressed here, please feel free to contact us.

Top 10 FAQs for Care Seekers:

Top 10 FAQs for Care Providers:

General Help

Background Checks

Reviews

Videos

Jobs

Company and Agency Care Providers

Recorded Reference Interviews

Finding Local Caregivers

Care.com allows you to post job offerings to find the perfect candidate for your position. Click here to Post a Job. (Please note if you are not already logged into your account, you will be prompted to do so). Fill out the form with details about your care needs, such as type of care needed, dates, and times. Submit the form and you're on your way to finding care!

In order to view and reply to care providers who have replied to your job posts (as well as be able to send messages through your account) you will need to upgrade to a Premium Membership.

Click here to Upgrade your account. (Please note if you are not already logged into your account, you will be prompted to do so). After upgrading, you can reply to job responses, view references, write reviews on providers, view the results of background checks, request recorded interviews with references, and more.

To close a job, go to the Jobs page. (Please note if you are not already logged into your account, you will be prompted to do so). Click the box next to the job you want to close and click the Close Selected Jobs button. If you want to edit your job posting click the Edit Job link. Once you have made your desired edits make sure to click the Update Job button located at the bottom of the page.

We encourage you to upgrade to a premium membership so you can post jobs, contact care providers, view references, write reviews on providers, request and view the results of background checks, request recorded interviews with references, and more. Click here to Upgrade your account. (Please note if you are not already logged into your account, you will be prompted to do so).

In order to send a message, begin by logging into your account and locating the provider you wish to contact. Click the Contact Details tab at the top of their profile page. Type the message you wish to send to the provider and click Send Message. Click here to log into your account to get started!

With a Premium Care.com membership, you are encouraged to complete reviews of care providers with whom you have established a working relationship. To write a review about a care provider, you must fill out the form found on the Reviews page of a care provider's profile. The form has three parts: ratings; a title; and a description. All three are required. Once you submit a review, it generally takes 1-2 business days for the review to be approved by our Member Care team. Click here to log into your account to get started!

In order to opt out of emails click here. (Please note if you are not already logged into your account, you will be prompted to do so). Unselect the appropriate boxes and be sure to click Submit to save your changes.

Please note that Care.com offers three different subscription lengths: 1 month, 3 months, and 12 months. The fee paid when enrolling applies to the length of the subscription you've chosen. Additionally, as stated on our enrollment page and in our Terms of Use, all premium Care.com subscriptions are automatically renewed. This may explain why you received a second bill.

In order to close your account, click here to access your Membership Information. (Please note if you are not already logged into your account, you will be prompted to do so). Use the form to specify your account status at the end of your billing cycle. There are three different options on this page.

Automatically Renewed— Your account will be automatically renewed at the end of the billing cycle. We automatically renew your account by default.

Downgrade to a free account— This option will limit your access to provider profiles, but it will leave all of your settings intact. Choose this option if you wish to downgrade to a free account at the end of your billing cycle. This is the best option if you plan to re-open your account at a later date.

Close my account— This option will delete all your settings, favorites and job postings. Choose this option if you wish to be completely removed from the Care.com community at the end of your billing cycle. Please note that your account will remain open until the end of your current paid subscription.

After choosing from the list click the "Submit" button in order to save your changes.

If you're looking for child care, tutoring, pet care, or senior care, you have the option of selecting a subscription plan that will work best for you, and pricing will vary. We offer the following membership options:

Basic Membership—Joining Care.com as a Basic Member is FREE—and it is a great way to get started with the service. You will be able to search our database of caregivers, review caregiver profiles, and receive email alerts when new providers in your area join Care.com. However, as a Basic Member you will not be able to contact caregivers, request background checks, or review caregiver references.

Premium Membership—As a Premium Member you have complete access to Care.com for the services that you select. This includes access to caregiver contact information and references, plus the ability to request free background checks. Typically, we charge a one-time registration fee and then a monthly fee. If you sign up for a longer subscription period, the monthly fee is discounted.

Trial Membership—If you live in an area where Care.com does not have a sufficient number of caregivers, you will be given the opportunity to join Care.com for 30 days on a free trial basis. When you join Care.com on a trial basis you will have complete access to all of the features of the Care.com platform. However, you will only be able to view contact information for caregivers located near you. If you are not satisfied with Care.com, cancel before 30 days and you will not be charged. If you're still a member after 30 days, you will be charged for the monthly subscription plan as a Premium member going forward.

Interested in getting started? Join Care.com today.

Care.com allows you to search for the perfect job for you. To search for jobs, click here to log into your account. Once logged in, use the drop down menus in the search bar found near the top of the page to indicate the type of job, the distance you'd like to search, and your ZIP Code and click "Go." If there are any jobs within the distance you indicated, they will be displayed.

To apply, click on the title of the job you want to apply to. There is an application form at the bottom of the job details page. Fill out and submit the form and your application will be sent directly to the person who posted the job. Be sure to include your relevant experience, skills, and why you would be the right candidate for the job.

We encourage you to update your profile regularly. Keeping your profile up-to-date can increase your chances of finding a job. In order to update your profile click here to access your profile page. (Please note if you are not already logged into your account, you will be prompted to do so).

If you want to edit your general information click the "Edit" link next to your general information, make the appropriate changes, and click the "Submit button".

If you wish to edit the body of your profile scroll down to the Membership and Care Service Information section. Next to each service you have enrolled with are two links; Edit Profile and Edit Availability and Qualifications. Click the appropriate link and make any updates. After making updates, be sure to click the "Submit" button at the bottom of the screen before closing your browser or linking to a different page. Your changes will then be saved, and you'll be in business!

You can also edit or add References by clicking the "References" link in the left column after logging into your account.

In order to opt out of emails click here. (Please note if you are not already logged into your account, you will be prompted to do so). Uncheck the appropriate boxes and be sure to click Submit to save your changes.

We encourage you to run a background check on yourself to increase your chances of finding a job through Care.com. You can request a background check on yourself by clicking here to access the form. (Please note if you are not already logged into your account, you will be prompted to do so). Follow the instructions on the page that displays. Please ensure that you enter your full legal name and that your address and Social Security Number are correct. In addition, if you are a college student please use your permanent address when running your background check.

We encourage you to add additional services to your profile to increase your chances of finding a job through Care.com. Once you've created your account and are logged in, you have the option to "Add Services" to your account. To do so, click here to begin adding a new service. (Please note if you are not already logged into your account, you will be prompted to do so).

Once completed, your new profile will be submitted to our Member Care team for review and approval. Once approved, your new service profile will appear in local search results!

Signing up for text message alerts is a great way to find a job faster! In order to set up text message alerts click here. (Please note if you are not already logged into your account, you will be prompted to do so). To get started simply enter your cell phone number and select your carrier. After entering this information you will receive confirmation via text message. Once you receive this confirmation log into your Care.com account and enter the confirmation code. Then you will be ready to start receiving text message alerts!

Sometimes when a small town or suburb is associated with a larger city the zip code will not be recognized as belonging to the smaller town. Please try typing your zip code in the box and pressing the Tab button on your keyboard. This will bring up the town and state that is associated with the zip code you are trying to use.

Care.com gives you the ability to deactivate one or all of your service profiles. This way, you can make your profile inactive while you are unavailable for jobs without having to delete your account. To do so, click here to access your profile page. On your main profile page, scroll down to the Membership Information section. Select the "Inactive" option under the profile that you would like to remove and click Update.

In order to reactivate your account, log into your Care.com account. Click the "Profile" link on the left hand side of the page. Then, on your main profile page, click the "Active" link under the profile that you would like to reactivate and click Update.

In order to close your account please email membercare@care.com with your request. You will be sent a confirmation within 24 hours or one business day.