Care Companies: Frequently Asked Questions
Check out the topics below to get fast, helpful answers for care-related businesses on Care.com.
company profile? What benefits do I get with the Featured Membership? How do I upgrade my account? How can I get referrals for my business? Why did I get an email of potential clients if I'm not signed up for referrals? How do I update my account information? How do I update my credit card information? Why isn't my card being accepted? How can existing customers write reviews on my business? How do I cancel my subscription?
Listing your company on Care.com is a great way to advertise your service and find new customers. To get started go to www.care.com/business and complete the enrollment form. Or simply give us a call and we will help get you started.
As soon as you complete the enrollment process your company profile will be submitted for approval. As part of our commitment to enrolling quality service providers, our Member Care team carefully reviews every profile before posting them on our site. You will receive a welcome email shortly after your profile is approved.
For more information about how Care.com can help you find quality caregivers for your business, agency, or organization, please visit our Recruiting Solutions page.
Care.com offers a Family Child Care account specific to those that offer care programs out of their own home. If you provide care within your own home and would like to list your program on Care.com, just click here to sign up a Family Child Care account today.
Additionally, you can click here for more FAQs about Family Child Care.
We offer two different membership options for companies: the Featured Profile and the Basic Profile.
The Basic Profile gives you free exposure on Care.com, but the benefits are limited to:
- Enhanced profile with logo, pictures, and complete business description
- Profile with business name, address, and company website
- Ability for customers to rate and review your company
The Featured Profile is a paid membership which offers you these benefits as well as:
- Ability to apply for jobs on the site
- Receive new customer referrals through email or phone
- Higher rank in search results
- Offer deals and coupons any time
If you would like to cancel or downgrade your Featured Profile, click here to manage your subscription settings.
To receive referrals for your business you would first need to upgrade to a Featured Profile. Once you have a Featured Profile, any family who visits Care.com will have the option to contact your business through phone or email. It's that simple.
When a family looking for care finds a profile they are interested in, they can fill out their information to be sent directly to that business, and select to send it to other businesses in their area! This is a great way for families to reach out to more businesses, and for you to get more referrals! You can contact these families directly using the information included in these emails. To view full contact information from a referral, you will need to be a Featured member of the site. Once you upgrade, you will also gain access to the other great Premium benefits!
If you do not wish to receive these emails anymore, you can click the unsubscribe button at the bottom of the email. You can also change your email settings at any point from the Privacy Settings & Preferences section of your account.
To edit or update your account information, visit your My Account page.
You can update your name, mailing address, social media pages and your email through the My Location/Contact Info link on the left hand side of your Care.com homepage.
You can update your rates and your business' current availability in the Rates/Availability section on the left hand side of your Care.com homepage.
If you want to make some changes to your business information such as your Services Offered, Business Hours, and Business Details (which is your profile description), you can scroll down to the My Description/Details section and click on the respective links beside the name of the service you offer.
After making any updates, be sure to click the Submit button at the bottom of the screen before closing your browser or linking to a different page. Please note that Care.com reviews any changes to your profile so it may take up to 48 hours before your changes appear on your company's listing on our site.
To update your card information, just scroll to the bottom of your My Account page and edit your Credit Card Information section.
The most common billing errors can be fixed by double-checking all of your input information:
- Your card must be a Credit or Debit card - no pre-paid cards, no gift cards, and no cards based outside of the United States.
- Check all of the numeric fields that the information is accurate, and be sure to select the proper card type from the drop down menu.
- The billing zip code should match the zip code you have on file. Check your General Information to be sure.
Less common errors may be included in the following list. In general, these errors indicate that you would need to contact your banking institution for more information.
- New or recent address or name change may cause an Address Verification decline. Make sure the zip code on your credit card billing statement matches the zip code you are entering when trying to upgrade your Care.com account.
- Confirm that you are entering the correct security code. This would be the last 3 digits on the back of your credit card in the signature strip, or the 4 digits on the front of the card if you are using an American Express.
- Check the expiration date of your credit card. If it expires this month, unfortunately Care.com will not be able to process the payment.
- Your banking institution may require verbal confirmation from you directly. (This can sometimes happen with subscription services.)
If you've tried all of these suggestions, and you're still having problems, please Contact us for further assistance.
Good news - it's easy to generate customer reviews on Care.com. Your customer doesn't even need to be a Care.com member! First, click on the "My Profile" link from the list on the left hand side of your homepage. Copy the hyperlink (the text in the box at the top of your browser window), and then email this link to your current clients! They will be able to click it to get right to your profile where they are able to leave you a rating!
Your Family Child Care account is a unique way of advertising your program to families on Care.com. Family Child Care is its own independent category that allows families to find you and your services quickly and easily. Also, your profile will be prominently featured in search results, and clearly identified as a Family Child Care service.
We encourage you to fill out a detailed profile, list any relevant licensing or accreditations that you may have, post photos, and ask existing and prior customers to give you written reviews.
Family Child Care accounts are designed specifically for child care providers that would like to offer care out of their own homes. Whether you are just starting out, or if you have an established family child care program, you can register an account at any time to advertise your services to families that are looking for help.
Care.com does not require licensing for you to offer childcare services out of your own home. We do encourage you to research your state's requirements and regulations. Also, we do include a field during your profile creation where you can specify whether or not you are licensed. Families will see that you are by an indicator on your public profile.
Your initial registration with Care.com is the first step in setting up your account. With the free registration, you will not be advertised on the site. However, registering an account does allow you to upgrade your membership whenever the need arises. If you would like to advertise your services on Care.com, apply to child care job posts, and communicate with families, you have the ability to upgrade your account at any time.
Once you've upgraded your account, you will be able to build a significantly more robust profile which, once approved, will appear in the public search results on the site. This will allow both Care.com members and non-members to find your service profile by searching in both the Family Child Care category, as well as within the broader childcare search.
You will also have the ability to apply to care jobs that are listed on Care.com. This gives you the added benefit of communicating directly with families that are looking for care in your area.
Additionally, Care.com has partnered with the National Association for Family Child Care (NAFCC), and any accreditation that you receive through them will be clearly displayed on your profile.
With the Premium account, you do have the ability to apply to any of the job listings that you see fit. Keep in mind, that since your profile appears as a family child care program, you may want to be more informative and clear in your application about any additional services you offer.
The National Association for Family Child Care is a reliable source for gaining accreditation and recognition for exemplary practices in the field of child care. For more information, we encourage you to visit their website.
Additionally, your accreditation and membership with NAFCC will be clearly displayed on your Care.com profile. This allows families to see your qualifications at a glimpse while browsing through providers.
If you have accidentally been enrolled as a Family Child Care service, but this is inaccurate for any reason, you may close your account at any time. Simply click here to close your account and begin your registration again.
Please also note that if you offer child care service out of your own home in any capacity, we ask that you register as a Family Child Care account. By registering this way, families seeking your services will be able to easily find you in the correct place. Additionally, if you also offer child care services outside of your home, you can still apply to babysitting and nannying jobs with your Family Child Care profile, and you will still appear under the general Child Care category in search results.
There are two primary ways that families will find your service profile in search results on Care.com. First, they can run a generalized childcare search that will list you mixed in with other childcare services, such as nannies, babysitters, and day care centers. Additionally, families are able to search the dedicated Family Child Care category to find your services specifically.
To close your profile first log in to your Care.com account. Once logged in you can click the My Profile & Settings link on the left hand side of the screen. Then scroll down to your Membership Information and edit your Account Status. From here you can downgrade your account, which will be effective at the end of your current billing cycle, and you will no longer be charged. You also have the option to close your account completely. Please note that closing your account is a finite action and cannot be reversed.
When you no longer need to advertise your family child care program, you can downgrade your account at any time. This is your way of telling your account not to renew at the end of your current billing cycle. Once your account downgrades, your profile will not be visible on Care.com and will not appear in search results. However, should you choose to upgrade again in the future, all of your information will be saved and available once you have done so.
When you no longer need to advertise your family child care program, you can downgrade your account at any time. This is your way of telling your account not to renew at the end of your current billing cycle. Once your account downgrades, you will not be able to access messages, appear on the site, or communicate with families, however your information and messages will be saved and available should you choose to upgrade again in the future.
It's easy to post a job using our Recruiting Solutions platform! First, log in to your Recruiting Solutions account. On the main menu bar at the top of the screen, click on the "Jobs" button, and then select "Post a Job" from the drop down menu. You will need to fill out some information and then select "Continue". The job post will go through a brief approval process before being posted live on the site. Once live, caregivers can start viewing and applying to your job.
All applications to a job posting will come directly to your Recruiting Solutions inbox. If you have received an email that you have new applications, but aren't seeing them in your profile, first make sure that you are logged in to recruitment.care.com instead of www.care.com. Once logged in to your Recruiting Solutions account, click on the envelope on the green main menu bar. You will see all new applications, as well as any other messages here.
Keep in mind that you do need to be a premium member of Recruiting Solutions in order to view these applications or respond to any messages you have received.
We offer different membership options for our Recruiting Solutions accounts.
With a Free Basic Profile the benefits are limited to:
- Posting a job
- Searching potential candidates in your area
The Premium Benefits give you the ability to:
- Read and respond to job applicants
- Message caregivers from search results directly
- Have multiple jobs posted at one time (3 month or 12 month plan only)
To upgrade your account now, or for any questions about the Premium membership plans, click here to visit our Recruiting Solutions page and to Contact Us.