Care Companies: Frequently Asked Questions

Check out the topics below to get fast, helpful answers for care-related businesses on Care.com.

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How do I enroll my company?

Listing your company on Care.com is a great way to advertise your service and find new customers. To get started go to www.care.com/leads and complete the enrollment form. Or simply give us a call and we will help get you started.

As soon as you complete the enrollment process your company profile will be submitted for approval. As part of our commitment to enrolling quality service providers, our Member Care team carefully reviews every profile before posting them on our site. You will receive a welcome email shortly after your profile is approved.

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Can I hire employees from Care.com?

For more information about how Care.com can help you find quality caregivers for your business, agency, or organization, please visit our Recruiting Solutions page.

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If I am an in-home daycare, do I need a company profile?

Care.com now offers a Family Child Care account specific to those that offer care programs out of their own home. If you provide care out of your own home and would like to list your program on Care.com, just click here to sign up a Family Child Care account today.

Additionally, you can click here for more FAQs about Family Child Care.

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What benefits do I get with the Featured Membership?

We offer two different membership options for companies: the Featured Profile and the Basic Profile.

The Featured Profile is a paid membership with numerous benefits including:

  • An robust profile with logo, pictures and a complete business description
  • Eligibility to receive new customer referrals through email, phone and direct website link
  • A higher ranking in local search results which will boost your profile visibility
  • The opportunity to offer deals and coupons at anytime
  • The ability to apply directly to family job posts and introduce your services
  • Ability to receive and respond to ratings and reviews posted by care.com users

The Basic Profile gives you free exposure on Care.com, but the benefits are limited to:

  • A profile on the site that displays your business name and address
  • The ability to have customers rate & review your company
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How do I upgrade my account?

If you want to upgrade your account, simply click here or feel free to contact us with any questions you might have.

If you would like to cancel or downgrade your Featured Profile, click here to manage your subscription settings.

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How can I get referrals for my business?

To receive referrals for your business you would first need to upgrade to a Featured Profile. Once you have a Featured Profile, any family who visits Care.com will have the option to contact your business through phone or email. It's that simple.

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How do I update my account information?

To edit or update your account information, visit your My Account page.

You can update your name, mailing address or your email, by clicking on the link beside the Membership Information section.

To edit your business name, location and phone number, you can click on the Edit link beside the My Location portion of the page (only available for featured businesses).

Then if you want to make some changes to your business information such as your Services Offered, Business Hours, and Business Details (which is your profile description), you can scroll down to the My Business Details section and click on the respective links beside the name of the service you offer.

After making any updates, be sure to click the Submit button at the bottom of the screen before closing your browser or linking to a different page. Please note that Care.com reviews any changes to your profile so it may take up to 48 hours before your changes appear on your company's listing on our site.

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How do I update my credit card information?

To update your card information, just scroll to the bottom of your My Account page and edit your Credit Card Information section.

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Why isn't my card being accepted?

The most common billing errors can be fixed by double-checking all of your input information:

  • Your card must be a Credit or Debit card - no pre-paid cards, no gift cards, and no cards based outside of the United States.
  • Check all of the numeric fields that the information is accurate, and be sure to select the proper card type from the drop down menu.
  • The billing zip code should match the zip code you have on file. Check your General Information to be sure.

Less common errors may be included in the following list. In general, these errors indicate that you would need to contact your banking institution for more information.

  • New or recent address or name change may cause an Address Verification decline. Make sure the zip code on your credit card billing statement matches the zip code you are entering when trying to upgrade your Care.com account.
  • Confirm that you are entering the correct security code. The security code can be found on the back of your credit card in the signature strip (it's the last three digits usually).
  • Check the expiration date of your credit card. If it expires this month, unfortunately Care.com will not be able to process the payment.
  • Your banking institution may require verbal confirmation from you directly. (This can sometimes happen with subscription services.)

If you've tried all of these suggestions, and you're still having problems, please Contact us for further assistance.

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How can existing customers write reviews on my business?

Good news - it's easy to generate customer reviews on Care.com. We offer you valuable tools to maximize your online presence, including:

  • Review Cards: Print and hand out these cards to your customers so they can review your business on Care.com.
  • Web Badge: Encourage your customers to read your reviews on Care.com by adding a customizable badge to your website.
  • Email Template: Send an email to your loyal customers asking them to write a review of your business on Care.com.

Please click here to use these valuable tools so customers can sing your praises on Care.com.

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How do I cancel my subscription?

If you would like to cancel or downgrade your Featured Profile, click here to manage your subscription settings. You can also contact us for assistance.

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What is a Family Child Care Account?

Your Family Child Care account is a unique way of advertising your program to families on Care.com. Family Child Care is its own independent category that allows families to find you and your services quickly and easily. Also, your profile will be prominently featured in search results, and clearly identified as a Family Child Care service.

We encourage you to fill out a detailed profile, list any relevant licensing or accreditations that you may have, post photos, and ask existing and prior customers to give you written reviews.

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Everything looks different, why did my account change?

When you first set up your profile, we asked if you offered childcare from within your own home. If you checked yes, your account has been automatically converted to the Family Child Care format. This change is to allow families the ability to search for family child care programs and find your services quickly and easily. Additionally, your profile will clearly define your services within child care search results.

If you do not, or no longer offer care out of your own home, you can create a babysitter or nanny account separately. You will need to close your Family Child Care account to proceed.

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Does my in-home daycare qualify for a Family Child Care account?

Family Child Care accounts are designed specifically for child care providers that would like to offer care out of their own homes. Whether you are just starting out, or if you have an established family child care program, you can register an account at any time to advertise your services to families that are looking for help.

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Do I have to be licensed to be listed as a FCC provider?

Care.com does not require licensing for you to offer childcare services out of your own home. We do encourage you to research your state’s requirements and regulations. Also, we do include a field during your profile creation where you can specify whether or not you are licensed. Families will see that you are by an indicator on your public profile.

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What do I get with the free registration?

Your initial registration with Care.com is the first step in setting up your account. With the free registration, you will not be advertised on the site. However, registering an account does allow you to upgrade your membership whenever the need arises. If you would like to advertise your services on Care.com, apply to child care job posts, and communicate with families, you have the ability to upgrade your account at any time.

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What benefits do I get with the featured membership?

Once you’ve upgraded your account, you will be able to build a significantly more robust profile which, once approved, will appear in the public search results on the site. This will allow both Care.com members and non-members to find your service profile by searching in both the Family Child Care category, as well as within the broader childcare search.

You will also have the ability to apply to care jobs that are listed on Care.com. This gives you the added benefit of communicating directly with families that are looking for care in your area.

Additionally, Care.com has partnered with the National Association for Family Child Care (NAFCC), and any accreditation that you receive through them will be clearly displayed on your profile.

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Can I apply for jobs outside my home?

With the Premium account, you do have the ability to apply to any of the job listings that you see fit. Keep in mind, that since your profile appears as a family child care program, you may want to be more informative and clear in your application about any additional services you offer.

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What is the NAFCC parnership?

The National Association for Family Child Care is a reliable source for gaining accreditation and recognition for exemplary practices in the field of child care. For more information, we encourage you to visit their website.

Additionally, your accreditation and membership with NAFCC will be clearly displayed on your Care.com profile. This allows families to see your qualifications at a glimpse while browsing through providers.

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I have a Family Child Care account, but I'm not an in-home daycare!

If you have accidentally been enrolled as a Family Child Care service, but this is inaccurate for any reason, you may close your account at any time. Simply click here to close your account and begin your registration again.

Please also note that if you offer child care service out of your own home in any capacity, we ask that you register as a Family Child Care account. By registering this way, families seeking your services will be able to easily find you in the correct place. Additionally, if you also offer child care services outside of your home, you can still apply to babysitting and nannying jobs with your Family Child Care profile, and you will still appear under the general Child Care category in search results.

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How will I appear in search results?

There are two primary ways that families will find your service profile in search results on Care.com. First, they can run a generalized childcare search that will list you mixed in with other childcare services, such as nannies, babysitters, and day care centers. Additionally, families are able to search the dedicated Family Child Care category to find your services specifically.

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I no longer need to advertise my services, so how do I cancel?

To close your profile first log in to your Care.com account. Once logged in you can click the My Profile & Settings link on the left hand side of the screen. Then scroll down to your Membership Information and edit your Account Status. From here you can downgrade your account, which will be effective at the end of your current billing cycle, and you will no longer be charged. You also have the option to close your account completely. Please note that closing your account is a finite action and cannot be reversed.

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Once my account downgrades, is my profile still visible?

When you no longer need to advertise your family child care program, you can downgrade your account at any time. This is your way of telling your account not to renew at the end of your current billing cycle. Once your account downgrades, your profile will not be visible on Care.com and will not appear in search results. However, should you choose to upgrade again in the future, all of your information will be saved and available once you have done so.

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Once my account downgrades, is my information saved?

When you no longer need to advertise your family child care program, you can downgrade your account at any time. This is your way of telling your account not to renew at the end of your current billing cycle. Once your account downgrades, you will not be able to access messages, appear on the site, or communicate with families, however your information and messages will be saved and available should you choose to upgrade again in the future.

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How do I enroll my company?

Listing your company on Care.com is a great way to advertise your service and find new clients. To get started simply go to www.care.com and click the Join Now link located at the top right hand corner.

First, select the option that indicates that you want to Apply for care jobs, which indicates that you are a care provider. Then, select the option to enroll as care provider and chose "Company or Agency" as your Membership Type. Next, make the selection of what kind of service you provide and fill out some additional information about your company. Lastly you will be asked to select one of the listing programs that Care.com offers for companies and agencies.

As soon as you complete this enrollment process your company profile will be submitted for approval. As part of our commitment to enrolling quality care and service providers, our Member Care team carefully reviews every account and profile before approving them and posting them in local search results. You'll receive a welcome email shortly after your profile is approved.

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What's the different between a Free Listing and a Full Listing?

The Free Listing gives you the opportunity to list your services free of charge. If you select this type of listing, your company will appear in search results any time a family or individual searches for care providers using a ZIP code near you.

For a flat rate monthly fee, the Full Listing gives you an opportunity to advertise your company and notify potential clients about your service. With this listing your company will not only appear in search results for families or individuals who search for a care provider near your ZIP code, but you will also be able to apply for jobs posted by care seekers who will accept applications from companies and agencies.

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What classifies as a Errands & Odd Jobs Company?

There are five categories of service that classify as a Errands & Odd Jobs Company; General Errands, Shopping, Vacation Services, Party & Event Planning and Moving Help.

  • General Errands include services such as waiting for cable/delivery/service companies, dropping off/picking up dry cleaning and laundry, delivering cars for maintenance, inspections, etc, taking items to post office or courier service, injury care: errands, home help, etc. and transportation service (pick-up and drop off).
  • Shopping service includes gift shopping, gift wrapping, grocery shopping, returns and exchanges.
  • Vacation Services include house sitting, bringing in the mail, packages, and newspaper, watering the lawn or house plants, taking out the trash and sometimes feeding the family fish.
  • Party & Event Planning includes providing party helpers (server, bartender, setup, cleanup), party and event planning, managing event tickets such as reservation or picking up and delivery tickets, and addressing and mailing invitations.
  • Moving Help includes services for packing, unpacking, and scheduling movers.
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How do I find more families needing my type of services?

Care.com allows you to search for the perfect job opening for you. At the top of nearly every screen on the site is the search bar. Select the type of job you're looking for, the distance you'd like to search, and your ZIP Code and click "Go."

To apply, click on the title of the job from the search results. There is an application form at the bottom of the job details page. Fill out and submit the form and your application will be sent directly to the person who posted the job.

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Why can't I apply for jobs?

If you are unable to apply for jobs, first check to make sure you are logged in to your account. If you are at all uncertain, try logging out first, then logging in again.

The second reason you would not be able to apply for a position is if your account is under the Free Listing plan. If you wish to contact families to offer your service you will need to upgrade your account to the full listing.

Once you upgrade, you'll be able to start applying to jobs! Once you search for jobs in and around your zip code, select the job you think would be a great fit and scroll down to the bottom. Beneath the job description, you'll see a box where you can send a message to the care seeker expressing your interest!

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Why isn't my card being accepted?

The most common billing errors can be fixed by double-checking all of your input information:

  • Your card must be a Credit or Debit card - no pre-paid cards, no gift cards, and no cards based outside of the United States.
  • Check all of the numeric fields that the information is accurate, and be sure to select the proper card type from the drop down menu.
  • The billing zip code should match the zip code you have on file. Check your General Information to be sure.

Less common errors may be included in the following list. In general, these errors indicate that you would need to contact your banking institution for more information.

  • New or recent address or name change may cause an Address Verification decline. Make sure the zip code on your credit card billing statement matches the zip code you are entering when trying to upgrade your Care.com account.
  • Confirm that you are entering the correct security code. The security code can be found on the back of your credit card in the signature strip (it's the last three digits usually).
  • Check the expiration date of your credit card. If it expires this month, unfortunately Care.com will not be able to process the payment.
  • Your banking institution may require verbal confirmation from you directly. (This can sometimes happen with subscription services.)
(back to top) Want more help? Contact us.
How do I update my account information?

You can update your personal account information by visiting your Profile & Settings page and clicking on the "Edit" link beside the "General Information" section. You can also change your password when you click the "Change Password" link.

After making any updates, be sure to click the "Submit" button at the bottom of the screen before closing your browser or linking to a different page.

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How do I edit my profile?

You can update your company and service information by visiting your Profile & Settings page and scrolling to the "My Services" section. From her you can choose the option to "Edit" your profile.

After making any updates, be sure to click the "Save" button at the bottom of the screen before closing your browser or linking to a different page. Please note that Care.com reviews any changes to your profile so it may take up to 48 hours before your changes appear on your company's listing on our site.

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How do I downgrade my account?

To Downgrade back to the Free Basic Membership simply return to the Membership Information section of your Profile and Settings page, and from here you can edit your Account Status. By clicking the Edit link you'll have the option to Downgrade your account, which is your way of telling the account not to renew. At the end of your current billing cycle the account will return to the Free Basic Membership, and you will no longer be charged. You may also click here to downgrade your account now.

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How do I close my account?

To close your Care.com account entirely, simply return to the Membership Information section of your Profile and Settings page, and from here you can edit your Account Status. By clicking the Edit link you'll have the option to Close your account. Please note that closing your account is a finite action and cannot be undone. You may also click here to close your account now.

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Can I hire employees from Care.com?

For more information about how Care.com can help you find quality caregivers for your business, agency, or organization, please visit our Recruiting Solutions page.

(back to top) Want more help? Contact us.