FirstLight HomeCare - Troy, MI
At FirstLight HomeCare, a leading home care agency, the genuine health and well-being of others is our greatest concern. We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting.
FirstLight HomeCare is built on a solid foundation of core values and dedication to client happiness, peace of mind, and quality of life that supports our Culture of Care—our commitment to service excellence, personal growth, and accountability.
The Caregiver Bond
At FirstLight HomeCare, our extraordinary caregivers are the most significant members of our team in delivering our service commitment to others. By embracing each day with values of trust, honesty, respect, integrity and dedication, we cultivate our relationships to the benefit of each caregiver and the entire organization as a whole. FirstLight promotes a caregiving atmosphere where diversity is respected, quality of life is valued, personal ambitions are attained, and the FirstLight Culture of Care is emboldened.
What Makes Our In-Home Care Different?
All of our caregivers are direct employees (not contractors) – state licensed where required and thoroughly screened with a corresponding background-check – and must pass through our rigorous in-home care training.
We are a fully compliant home healthcare agency regarding the privacy of every client's personal health data, with caregivers trained in privacy issues.
Following our thorough recruitment and homecare training, all of our employees must go through our unique Culture of Care training and orientation process.
Service Excellence: We are FirstLight HomeCare
We foster healthy relationships for life.
We are always receptive and anticipate the needs of others.
We are empowered to create a unique, healthy, and comfortable environment.
We recognize and appreciate serving our clients with an unparalleled level of home care, while enriching lives, enhancing community relations and spreading the FirstLight Culture of Care.
We continually seek to innovate and strengthen the FirstLight Culture of Care.
We believe that every service challenge presents an opportunity for us to immediately own and resolve that challenge to our client's satisfaction; and that such challenges present opportunities for us to improve FirstLight HomeCare's caregiving service.
We foster teamwork and collaboration so that we may exceed the expectations of every client and team member.
We constantly strive to learn and grow.
We are proud of our FirstLight HomeCare image, exemplified through our professional appearance and demeanor.
We care for and protect the confidentiality and safety of others.
We are responsible for uncompromising standards of homecare and personal attention, and we are committed to maintaining a safe environment.
When we do pre-screen, what do we look for?
All senior housing communities and home care agencies on Care.com have been pre-screened by one of our Care Force team members. During the pre-screening process our Care Force:
- Verifies license information if licensing is required by the state (see details)
- Verifies profile information for accuracy
- Checks the Better Business Bureau for accreditation and reputation ratings
- Conducts an online media search for negative, newsworthy incidents
- Performs an overall reputation check by reading a sample of online reviews by customers like you
Information reviewed during the pre-screening process can change at any time. Accordingly, please make sure you perform your own research on the care providers you are considering and feel completely comfortable with the company or individual you have selected. Ultimately, you are solely responsible for selecting an appropriate care provider for you and your family.