5 Reasons to Become a Care.com Premium Provider

Ready to take your job search to the next level? Invest in a premium provider membership.

premium provider

As a basic provider, you know there are plenty of tools available to personalize your Care.com experience. You can tell us your schedule and when you're available for work. You can add references and ask for reviews. You can receive job alerts via text. But maybe you've clicked around on the site and noticed your profile doesn't have all the cool features that other profiles do.

Ever thought about upgrading or just wondered if it's worth it? Here are five benefits of taking the plunge and becoming a premium provider.

If you're interested in upgrading, click here.

  1. You'll Appear Higher in Search Results
    When a family searches for a caregiver in their area, a list of potential candidates comes up that matches the request. With a premium provider membership, you come up as one of the top results! Your profile snippet displays a gold outline and is marked as a "featured" caregiver. Families will see your listing first, and notice the extra step you took to gain this special status.

  2. You'll Be Notified of Jobs Before Everyone Else
    With the basic membership, you can opt for a daily email about new job listings in your area. With our premium option, you'll receive this email hours before the basic providers servicing your region. You even get notification emails when families in your area create a new account. With access to this information, you get priority in reaching out to potential families and beginning communication.

  3. You'll Get a Free Preliminary Background Check
    Having a background check on file is an essential step to proving you're a reliable candidate for the job. A background check through the National Criminal Database and Sex Offender Registry is automatically included with the purchase of your upgraded account.

  4. You'll Receive Access to Employers Before They Post Jobs
    While looking for a job opportunity as a basic provider, you can see families that have created profiles, but haven't posted a job. As a premium provider, you can access the message function on your Care.com account and actually talk to these prospective families. Premium providers can also view a list of families that have recently viewed their profile (through the "My Stats" section on your home screen). These features allow you to reach out and introduce yourself to a family, knowing they may be looking for care soon.

  5. You'll Have Multiple Payment Options
    After deciding to become a Premium Provider, you'll be given three choices for how long you'd like to use the service. You can pay monthly, every three months or every six months. The longer you sign up for, the lower the average monthly membership cost. For example, if you choose the six month payment plan, you'll immediately pay for six months of membership at one time, but that amount would be less than paying on a month-by-month basis.

All of these perks will help boost your membership experience. But don't forget the Care.com necessities! Appropriate profile pictures, accurate availability and a detailed bio are essential -- no matter which membership you choose. For more information on how to make the most of your profile and improve your response rate, check out these fourteen tips.

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Comments (37)
Brenda S.
I like seeing Q&A threads like this. I'm still on the fence about upgrading. Seeing member discussions is a great addition.
Posted: April 15, 2014 at 2:28 PM
Photo of Anna M.
Anna M.
Aline G- you're getting that message most likely because the family you are submitting your application to doesn't have a premium membership, so they can't message you unless they have a premium membership. Either you or the family you are applying to has to have one. The only option care.com gives a family without a premium membership to respond is to send that message or to not respond at all. I'm guessing the families you are applying with dont want to pay the membership cost. I've had to send that message because I don't have a premium membershipdue to the high cost. Hope that helps!
Posted: April 11, 2014 at 1:49 PM
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Tatiana S.
I love care.com!
Posted: March 02, 2014 at 9:09 PM
Care.com Member Care
Hi Leann! Thanks for the great question! With the individual account, if you upgrade your account all of your service profiles will be upgraded! We hope this helps, and wish you the best!
Posted: December 04, 2013 at 2:49 PM
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Leeann C.
Hey everyone!
Thanks for all the great comments and such; it made for an informative read! (Especially to Denise H. for her reassurance and positive outlook!)
I have many skills and talents, and love to work with pets almost as much as children.
So I would like to know if upgrading to Premium for one type of work (nannying) would include an upgrade to my other work profiles (pet & house sitting) as well?
Posted: November 29, 2013 at 12:20 PM
Member Care
Hi Jenn,

Congratulations on your upgrade to the Featured membership! While your premium benefits such as the included Preliminary Background check, priority job alerts, and the ability to contact families who have not yet posted a job take affect immediately, the site does update itself periodically throughout the day -- every couple hours or so. That is why you may not have appeared highlighted or higher in search results right away. Have you checked back recently? I just checked and you were at the very top of the list for Pet Care providers in your area! :)

I hope this helps and best of luck finding new pet care positions!
Posted: October 10, 2013 at 4:56 PM
Photo of Jenn B.
Jenn B.
I just made my profile 'featured' about 15 minutes ago, but when I do a pet care provider search in my area my profile is not even close to the top of the list, nor does it have a gold badge. Does it take some time for the profile to actually become featured?
Posted: October 09, 2013 at 12:15 AM
Member Care
Hi Shirl, so glad to hear you are taking the time to explore the site and the Featured Membership! In response to your questions: When you create a "Connection" with another member, they will then have the ability to post a Review on your profile. Whenever a Review is posted on your profile, Care.com will send you a message through your account and also to your e-mail notifying you that you have received new feedback. You will be able to read the written Review on your profile. In terms of responses, it can often take some time and several applications before you are able to connect with a family. Ultimately it is the responsibility of our members to manage their own accounts, and we do encourage all of you to be responsive in a timely manner. I would recommend paying close attention to your Application, and making sure you have a strong profile! This would include photos, Background Checks, References and Reviews, and a timely response to any messages (this will impact your actual "Profile Strength"!).
In the meantime, we encourage you to remain active in your search and to continue applying to jobs! We hope you are able to find new positions soon!
Posted: October 03, 2013 at 9:35 AM
Photo of Shirl M.
Shirl M.
Shirl M.

I am learning this website. I 'v up graded to premium membership , i've gotten
one cliant responed back and one viewed my profile.I have three references and two people that I know has connected with me. Question one : when people connect with you , how do you know what they said about you ?. 2) How come these people don't get back with you ?. I am learning this site, I am going to change my picture I think that will help and look over my profile.
Posted: October 01, 2013 at 8:25 PM
Photo of Rebecca R.
Rebecca R.
I love this website! I have gotten at least ten occasional sitting jobs and two part-time nannying jobs. I did all this without the premium membership and I was wondering what the premium membership can even do for me. I know it's supposed to make you go higher on searches, but I'm already #1 in my town.
Posted: August 13, 2013 at 12:20 PM
Photo of Denise H.
Denise H.
When people have responded back to me, I hear that they have received a lot of nannies interested in their positions. I guess it's a very competitive field with a lot of qualified applicants. In the year that I have been using the free service, I have only gotten 1 occasional date night job, but it may turn into more somewhere down the road. And she is happy to be a reference for me. So I really can't complain about the whole year since I didn't have a pix or references on my profile.
I really want to find a stable nanny position and have left my other job to concentrate on applications and updating my profile. I am checking out the Premium membership, since my background check expired after 1 year, and it is included in the membership, that makes it only $12 for the month. I found out after I paid that you can google Care.com coupon code and get about another $5 off. I think landing a good nanny job is worth the time it takes to get it, but it isn't as easy as we would all hope. I may need to find something for income in the meantime, but will keep up with applications. I have started to apply for date night sitting as well, as it adds to my experience. Care.com seems to be a good service, esp. when they make it so easy and free or reasonably inexpensive. I encourage us all to be patient.
Deni H.
Posted: July 30, 2013 at 1:56 PM
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Claire K.
If a family responds to me are they able to see my responses that I send back?
Posted: June 07, 2013 at 11:06 PM
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Felicia M.
Once you have upgraded to Premium membership how long will it take for them to do your free background check
Posted: May 29, 2013 at 10:26 PM
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Diana R.
I am very happy to belong to care.com I would like to be able to get a job soon
Posted: January 19, 2013 at 9:31 AM
Aline G.
Hi member care C.,

Each time I apply to a job and I get this:This family has reviewed your application, but has chosen to pursue other applicants. Care.com would like to thank you for the time you took to apply to this job and we encourage you to apply to more jobs that meet your qualifications. Want some tips? Read 14 Ways to Get Families to Respond to You on Care.com: http://www.care.com/-p1017-qxid|1207201630.html. please could you explain me this because i never see this before.Thanks
Posted: November 26, 2012 at 9:20 AM
Phyllis H.
I realize that getting started on Care.com means that I need to read and know everything going on with the site. This is a great opportunity for all caregivers. If there is a technical program, who should I contact? I really appreciate what you are doing for the community and the health care system.
Posted: November 21, 2012 at 10:31 AM
Member Care C.
Hi Amanda,
Yes a free standard background check is included in your Premium Provider membership on Care.com. The Background Check will remain on your profile for one year, regardless of whether or not you continue the Premium membership. Along with the background check, you also get listed as a premium member on the site, a great way to stand out of Seekers! Finally you get access to all of the families on Care.com, including the ones who have not posted a job yet on the site. If you are unsure of how you feel about the membership you can try it for just a month. If you find it's not for you just set the account to downgrade at the end of your billing cycle. Good luck with your search Amanda!
Posted: November 16, 2012 at 9:56 AM
Photo of Amanda B.
Amanda B.
with a premium membership did it state you get a free backgroud check a well? i hvebeen thinking of upgrading as i havent found sucess yet, but not sureof ll theadvantages. i defently dont want to spend money tha i dont have to if its not going to be worth it.
Posted: November 15, 2012 at 7:39 PM
Member Care C.
Hi Kathleen,
The fee for premium memberships can be found by clicking the Upgrade Now button in the top right corner of your screen. This will give you a full list of the subscriptions and prices in your area. Thank you!
Posted: October 15, 2012 at 9:49 AM
Photo of Kathleen B.
Kathleen B.
Hello....I'm Kathy B. and have yet to find the fee for the premium membership. Can anyone help?
Posted: October 14, 2012 at 2:02 PM
Member Care C.
Hi Stephanie P.
Featured members do get listed higher in search results as a part of their membership. However there are a number of other factors that will move a profile closer to the top of the list. Profiles that are complete, that have filled out all of the categories we offer including a photo will be higher in the results. Also profiles that include references, reviews and recently updated content will be moved to the front. I hope this has made the process a bit clearer for you!
Thank You,
Member Care
Posted: September 26, 2012 at 3:19 PM
Photo of Stephanie P.
Stephanie P.
I have been on care.com for a long time now, and I haven't gotten the premium membership because 1) it's too expensive, and 2) the "featured" providers don't always show up first when I search as a mom looking for care, so I'm hesitant to spend my money to get more jobs for my business if the featured providers aren't showing up at the top.
Posted: September 20, 2012 at 3:13 PM
Member Care C.
Hi Jaisha, I am a Member care representative from Care.com. You do not need our premium membership in order to receive responses for your applications. If you want to send a follow-up message to the families you ve already applied to, you can do so by going to your My Applications page and viewing the messages for a particular job. If you haven t utilized all of the features that Care.com offers, think about adding a few more! Adding a photo, running a background check, or adding references, connections and reviews will strengthen your profile, and make it more attractive to the families that are looking to hire. Always make sure that your profile is up to date and proof read, as well as the applications that you send out. Keep checking the site and actively applying for jobs. The more jobs you apply to, the more likely you are to hear back! Keep in mind that new jobs are being posted on the site every day, so there are always new opportunities to find the perfect fit. Best of luck with your search!
Posted: September 19, 2012 at 3:04 PM
Photo of Jaisha F.
Jaisha F.
I have applied to 15 jobs the past two Weeks, and have no responses. Do I need the premium package to have the families respond?
Posted: September 18, 2012 at 12:01 AM
Photo of Megan L.
Megan L.
I agree with Rebecca. I am a very reliable and responsible person, and I have also paid for the premium membership. I have applied to nine jobs in the past month, and no one responded back. I do not like that the families do not write back, even if it is just to say they have already hired someone, or no longer need a baby sitter, etc....
Posted: August 30, 2012 at 12:03 AM
Photo of Rebecca R.
Rebecca R.
I have to agree with Linda. I too am experiencing a lot of frusteration with lack of responses. And I apply for jobs almost daily. It is the issue of a family just not responding I believe. If we are required to respond within a certain amount of time, shouldn't the families be required to as well? Even if it's just to say that they are no longer looking, have hired someone, or are going through responses, etc, etc, etc.
Posted: August 28, 2012 at 12:48 PM
Member Care C.
Hi Linda, I am a Member care representative from Care.com. I am sorry to hear that the site has not been successful for you so far. If you haven t utilized all of the features that Care.com offers, think about adding a few more! Adding a photo, running a background check, or adding references, connections and reviews will strengthen your profile, and make it more attractive to the families that are looking to hire. Always make sure that your profile is up to date and proof read, as well as the applications that you send out. Keep checking the site and actively applying for jobs. The more jobs you apply to, the more likely you are to hear back! Keep in mind that new jobs are being posted on the site every day, so there are always new opportunities to find the perfect fit. We do not interfere with messaging between our members; we are just the platform that allows you to connect with potential employers through the site, and apply to the positions that you are interested in. Best of luck with your job search!
Posted: August 28, 2012 at 12:32 PM
Photo of Megan L.
Megan L.
Again, I have tried to view the families that have viewed my profile however, nothing is showing up. The My Stats page shows up and it says that my profile has been viewed 16 times but it does not show who the families were nor does it show any type of contact information for anyone. I can guarentee that I have a premium membership, so why am I not getting the information I should be?
Posted: August 24, 2012 at 12:06 AM
Photo of Audrey G.
Audrey G.
Hey Linda, I'm an experienced/qualified nanny as well and what I've noticed over the years of being on care.com is that a lot of families do their nanny/sitter search for summer towards the end of winter and early spring. This gives the family the time to research qualified candidates,interview,test runs and to give them enough time to replace if said candidate doesn't work out or is unable to accept/fulfill families schedule. I've also run into the issue with families who have filled the posted position and forgot to close the job posting. Same thing with Fall positions families seem to hire/interview at the beginning and through summer for those jobs as well. I would also think of it from their stand point they could be receiving so many inquiries for the position that they where overwhelmed and could of happened to miss your response to their ad. I always try and make sure that I put something in my response that would make me stand out/remember me over the several applications they receive as well as a very thorough and detailed application that points out and compliments all my strong characteristics and experience. Just some useful tips I thought I might throw out there from one nanny to another :)!!! But back to the point, I myself thought about upgrading but there isn't enough families or responses that are willing to pay my rate or atleast minimum wage so I would pass as well unless I saw a huge jump in families joining care.com in my area.
Sorry for the long speel lol!! :P
Posted: August 22, 2012 at 10:41 PM
Photo of Jerri B.
Jerri B.
Im not sure either that families are able to see your profiles as good. I've messaged alot of families and I am qualified, only have a few responses.
Posted: August 22, 2012 at 8:32 PM
Linda B.
I have applied to many jobs this past summer. I am highly qualified and yet have had very few responses. My college-age daughter has had no responses this summer. One family wrote to say that care.com held communication for over a week+ and was unable to respond in a timely manner. I have been hesitant to upgrade my membership as I fail to see the value.
Posted: August 22, 2012 at 11:16 AM
Member Care C.
Hi Megan! I am a Member care representative from Care.com. As a premium member, you should be able to see the families that view you profile on your My Stats page. They are located at the very top once you click on the My Stats page. You are also able to click into their profiles, and send them a message directly if you re interested in corresponding with them.
Posted: August 21, 2012 at 6:27 PM
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Tamara O.
I have the premium membership. Why can't I connect directy to families via text or telephone.
Posted: August 20, 2012 at 5:37 PM
Photo of Joan S.
Joan S.
I my name is Joan i have payed for the premium membership, but i am not getting any of the benefits the promise like you would get to speak the the clients them self also the isn't anyway to contact care.com. also when family get in touch with you why do the say to email them with you resume but dont put a email address. does that mean care.com have that info. also when a client contact you and you reply through care.com then you dont hear from them again,whats going on do they even see your response.but the second most troubling thing for me is why dont care.com have a phone number for us to talk to i live person.and why dont the keep their word about what you get when you used a paid membership.
Posted: August 20, 2012 at 3:42 PM
Photo of Kelly V.
Kelly V.
I am looking for a job as a babysitter and no one has messaged me to let me now that they need a babysitter
Posted: August 18, 2012 at 2:44 PM
Photo of Megan L.
Megan L.
I have the premium membership. I have gone to the My Stats page and I can see that my profile has been viewed 16 times. In this article it says that the premium members are able to see the families that view their profile. How do I do that? Like I siad, I can see how many times my profile has been viewed, but I can't figure out who viewed my prfile. Can you help me out?
Posted: August 18, 2012 at 12:54 AM
Photo of Henedine C.
Henedine C.
What is the cost of the premium provider memberships.
Posted: August 13, 2012 at 12:19 PM
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